Elliott Advocacy

Beware of rental car company scams! Take the time to take pictures before AND after, including the interior. I always do a walk-around when taking a rental, checking for dents, scratches, windows, and tires, and I take pictures and report any discrepancies immediately to the rental counter. But never on the return. Big mistake! I returned a rental car to Budget. There was nothing wrong with the car. Four weeks later, I received a notice of a $450.00 charge to clean the floor mats. I have the pictures they sent me. It looked like some grass, that may have taken someone ten minutes with a vacuum cleaner to clean. But the dirt was not from me, or my passengers. The inspection report said that the inspection was conducted three weeks following my rental return. This was not my dirt, and maybe not the same car. I contacted my credit card company, and was told that since I had accepted the terms of the contract, that the company could charge me a "reasonable cleaning fee" for an excessively dirty car, and I was probably liable for the charge! Frustration? You bet! I contacted the BBB. They could not get an answer from Budget. I contacted the Washington State Consumer Protection Bureau through the Attorney General's office. The answer they got from Budget was sorry, we are not refunding this money. But I also contacted Elliot Advocacy. It took a few months, and finally, out of the blue today, I received an email letter from Budget that they are refunding me the full $450. I highly recommend this agency!

Elliott resolved my problem with an airline refund speedily.
Great work!
I was unable to get the answers I needed from the airline until his intervention.
Don't know how he managed to elicit the information I had been seeking all along but he did and fast.
Thanks once again, Elliott

We reserved a compact car from a European rental company. When we showed up, they didn't have a compact car and wanted to give us a huge SUV instead. We balked. The agent said we could drive to the local airport and exchange it.

This was a minor inconvenience, but we did it and got the small car we had been promised.

When we got home, we found they had doubled our bill to add a "customer choice" charge for choosing a different vehicle. We explained the situation to both the local and parent branches of the company, but they insisted that we had "agreed" to the charge in the foreign language contract.

We reported this fraudulent fiasco to Christopher Elliot. He intervened on our behalf, and the company gave us a full refund within days, specifically citing Christopher's communication.

Thanks Christopher, you saved the day.

I want to express my sincere gratitude to Elliott Advocacy for helping resolve a frustrating and drawn-out issue I experienced with StubHub. I had purchased two sets of tickets for an event in March, totaling over $5,000. Due to an unexpected family emergency, I was unable to attend the event. I contacted StubHub immediately and explained the situation. A representative assured me that a refund would be issued, and I was told that all relevant notes were documented on my account.

Despite that assurance, things quickly became confusing and inconsistent. I had initially filed disputes with my bank, expecting StubHub to work with them to process the refund. Instead, I was advised to initiate chargebacks—something I had already done. Both disputes were eventually canceled without resolution, and every time I contacted StubHub, I was told something different. To make matters worse, I was informed that the team handling my case could not be contacted directly—even by other StubHub representatives. That lack of transparency was deeply concerning. Even filing with the BBB was a broken promise.

After over a month of going in circles and getting nowhere, I reached out to Elliott Advocacy for assistance. They took my case seriously, communicated clearly and professionally, and most importantly, got results. Thanks to their intervention, the refund I had been promised was finally honored within the same week I contacted them! Their support gave me peace of mind and brought a sense of resolution after weeks of stress and confusion.

I can’t thank the Elliott Advocacy team enough for their help. If you're dealing with a difficult or unresolved issue with a company and feel like you've exhausted all other options, I highly recommend reaching out to them. Their advocacy made all the difference.

Thank you all so so much.

Elliott Advocacy responds very quickly. I reached out to them on a Saturday afternoon, and by that evening they responded, and not just an auto-reply, an actual human with a name. The rep asked for my paperwork concerning the issue. By Monday, Elliott had reached out to American Airlines. The problem I was having with AA was that my business class seat was downgraded to main cabin shortly before boarding. The gate agent said my BC seat was broken. Long story short, I was promised a refund of the difference of the cost of the seat, plus an inconvenience fee. Once home, I got the run around by AA, denying my refund & such even though I provided proof with my new boarding pass. I tried a few times. Even after Elliott got involved I was still denied. At least now, though, I was able to talk with a human at AA. I had to resend a copy of my boarding pass, AGAIN. Turns out AA had in their system that my new seat was still in business. Nope. I don’t think a human at AA ever looked at my actual boarding pass, previously. Anyways, I received my refund & inconvenience monies, but only because Elliott got involved. FYI: I knew about Elliott Advocacy, because I read their syndicated article in the Sunday Tribune. Also, I have given out Elliott’s web site info on Reddit to others who have been dealing with frustrating travel reimbursements.

Elliot Advocacy, and its founder Christopher Elliot, was instrumental in resolving an impasse with Booking.com. We had booked a hotel in Jasper, Canada and pre-paid Booking for the stay. A massive wildfire broke out the night before we were scheduled to arrive, causing the entire town to be evacuated and the highway closed. Tragically, the hotel, along with much of the town, burned to the ground. However, the hotel staff, once they returned made a commitment to refund all reservations which had been cancelled. As it turned out, Booking still had our payment, never having forwarded it to the hotel.

"Customer service" at Booking deferred any action pending an investigation. This began an interminable process of delay. Many weeks later we filed a dispute with our credit card company. Booking next informed us that we were eligible for a refund but, that since we had filed a dispute, we first had to withdraw the claim, which we promptly did.

After many hours on the help line with numerous email back and forth, Booking told us, that we had been "successful" with our claim and therefore Booking was excused from any obligation to us (even though they kept our money). Over the course of 8 months, Booking sent us back and forth between their help line for customer service and their finance group, sometimes asking for a 50-day waiting period, or promising to investigate further. Since the hotel never got our money, and by having us withdraw our dispute, the credit card company was barred from helping, Booking.com delayed again and again, ultimately saying the case was closed.

Elliot Advocacy and Christopher Elliot agreed to look into our claim against Booking.com. Initially even they were given a run around, falsely being told by Booking that we had been refunded the hotel reservation. Which was completely untrue.

Christopher Elliot ultimately broke through the logjam. Booking agreed to, and actually made, a refund.

Thank you Elliot Advocacy.

I booked a cruise and was told that if I booked the air travel with the cruise line, they would monitor the flight situation and help resolve any issues should they arise. I did this but when the airline cancelled my flight, the cruise line did nothing to help get me to my cruise on time. I was unable to get to the port in time to board the ship and I missed out on my much anticipated cruise. I did not buy travel insurance (my bad) but still feel the cruise line has some responsibility for my missed cruise. Contacting the cruise line was like hitting a brick wall. I reached out to Elliott Advocacy. While they too hit the same brick wall, they did mention that recovering my flight money might be possible. Not only was it possible, they got this money back for me! In all, I ended up recovering about a third of my money. While disappointed in the outcome, I am ever thankful to Elliott Advocacy for getting back as much money as they did!!!

I booked a trip with Expedia, flight and hotel, the afternoon of Saturday, March 22, 2025 and later that night learned that I booked the wrong dates (misunderstanding on my part). I had believed that the entire trip was fully refundable within 24 hours of booking so on Sunday morning, March 23, I logged into Expedia to cancel. The AI "Virtual Agent" informed me that the hotel was non-refundable then immediately after responded with "You can cancel within 24 hours of when you booked and receive a full refund". Since I had believed the entire trip was fully refundable within 24 hours of booking, I went ahead and cancelled. The "Virtual Agent" proceeded to cancel - first the hotel - then the flight; at this point the "Virtual Agent" was unable to cancel the flight so I was sent to a "Human Agent" - that agent then reviewed the chat history I had with the virtual agent and said "As per checking from my end, I see that you will receive a complete refund if you cancel this reservation. Would you like to proceed?" Yes - I exclaimed! The agent then processed the cancellation and told me my refund amount - it was half of what I was expecting. When I questioned this, I was told "The hotel was non-refundable, only the flight was refundable". I questioned this, had screenshots and a chat history showing that nowhere was it mentioned that "only the flight was refundable" and disputed this. I escalated to a supervisor and was given the same "only the flight was refundable" answer. I escalated again and told the same. They said they would contact the hotel and request a waiver of the cancellation penalty but chances are it would be declined because I booked a non-refundable rate.

By this time, I was hours into the dispute and getting nowhere. I've heard about Elliott Advocacy and read some of their blogs in the past so I thought why not try. I submitted the case on Sunday evening, within an hour I had a response from Dwayne asking for supporting info, screenshots, etc. I sent everything Monday morning and later that day Dwayne replied stating that he had contacted the company on my behalf and I should have a response within a week. By Tuesday morning, Dwayne had a response from Expedia stating that "due to the error, we are issuing a full refund".

Dwayne was amazing to work with, the speed and support was far beyond I was expecting. I can't recommend this non-profit advocacy group enough. And I've learned my lesson in not trusting any AI/Virtual chat and to question everything going forward and hope everyone who reads this will also learn from this!

My wife and I were traveling on a round trip ticket between our hometown and Wilmington, NC on American Airlines. The first flight was very turbulant and my wife, who is a nervous flyer, indicated she didn't want to take the connecting flight due to the east coast storm. I approached the AA customer service counter at PHL to inquire about my options regarding not taking the connecting flight, but still wanting to take the return flights home, as we were considering driving to Wilmington. My concern was that if we didn't take the connecting flight the airline would cancel the return portion of our trip. The agent indicated that they would put a note in our flight file and that we would have no issues on the return flight, meaning the ticket would not be cancelled. Based on this information, we decided to drive from PHL to Wilmington.

After receiving the check-in reminder email from AA and then checking in for our return flight and receiving our boarding passes, we were good to go. As you can guess, that was not the case. Upon our arrival at the airport and inquiring about re-routing our trip home due to a travel advisory at our connecting airport, the customer service agent at the check-in counter informed us that our return flights had been cancelled and that our boarding passes were invalid. The only way to get home (without renting a car and driving 14 hours) was to purchase 2 one-way tickets at a cost of over $900. Reluctantly we made the purchase as we did not have the time to drive.

After utilizing the method outlined by Elliott Advocacy to obtain a refund from AA for the cost of the return tickets we had to purchase, and receiving unsatisfactory responses from the airline, I reached out to Elliott Advocacy for help. I provided our advocate (Dwayne) the documentation showing that as of the morning of my return flight my trip had not been cancelled (reminder email, boarding passes, seat upgrade payment receipts). I even provided a photograph of the note that the customer service agent at PHL put into my file stating my intentions and why I was not taking the connecting flight on the outbound trip.

After a number of back and forth communications between Elliott Advocacy and AA, the airline refunded the additional amount I had to spend to get home. Without the assistance of Elliott Advocacy, I am sure that I would never have received the refund.

I reached out to the Elliott report after a Lufthansa error caused me to be denied boarding on an Air Canada flight. Lufthansa refused to cover my hotel expenses and then refused to reimburse me after I contacted them with all of the receipts. The Elliott representative suggested I contact the US Department of Transportation which I did. In about 6 weeks I received reimbursement for the hotel from Lufthansa.
The advice from the Elliott group was perfect and I am satisfied with the result.

I battled with StubHub for THREE MONTHS—over 60 pages of emails—trying to get a refund they were refusing to issue. The problem? The tickets had already been refunded to the original seller, yet StubHub insisted I had to relist them—how do you relist tickets you don’t have?

I first turned to Elliott Advocacy for executive contact information, but even that wasn’t enough. The real kicker? Someone on StubHub’s own executive team emailed me saying the refund had been issued—but no one would honor it! My credit card company was no help, the BBB complaint led to another empty refund promise, and I was getting nowhere.

Then, Chris and Elliott Advocacy stepped in. Just over a week later, the money was back in my account! Not only that, but I even received a personal apology call from StubHub’s executive team.

I can’t thank Chris and Elliott Advocacy enough for their help. If you’re ever stuck in an impossible consumer dispute, they are the ones to call!

I reached out to Elliott Advocacy after I showed up to an Airbnb in Austin that was disgusting (including a roach infestation) and clearly didn’t live up to the standards of the reviews that were posted for it. When I reached out to the host, they told me that I couldn’t get a refund. I tried to leave a negative review to warn others and was shocked when Airbnb took the review down (and I noticed another negative review was missing as well), because they said it violated their terms that I couldn’t threaten to leave a negative review for a refund. When I called to demand that they reinstate my review, they sent me the “evidence” that the host provided to have it removed which was a doctored text message. When I shared my phone log and that I never even communicated with the host outside of the Airbnb app, they closed my support ticket and basically said, “too bad.” Within a few weeks of Elliott Advocacy reaching out to them, they reinstated the review, refunded my full rental amount and paid for the hotel that we ended up staying at instead, because as Airbnb said, they “became aware of new information.” What Elliott Advocacy is doing is making it harder for bad characters and careless companies to take advantage of consumers and travelers.

We made reservations and paid for a VRBO home 1 year ahead of our winter vacation arrival. When we arrived at the rented home, we found significant signs of mold in the home. We contacted VRBO with what we found and asked for their help to resolve this issue. We documented it with pictures, a mold test kit (which tested positive for mold) and for health concerns we knew it wasn’t safe to stay there.
We contacted VRBO and the homeowner and told them that we no longer wanted to stay in the home do to health concerns and wanted a full refund. During the next 2 weeks, we scrambled to find places to stay, all the while being denied a refund by VRBO and the homeowner. Our son did a lot of research for us, and we contacted Elliott Advocacy. They reached out to VRBO, and within 2 days we were issued a full refund.
We are so pleased with Elliott Advocacy’s assistance with a very frustrating situation.

Seven months ago, I booked 2 hotel rooms for April 2025, at Hyatt Regency New Orleans (HRNO), believing I was on the HRNO's website (since HRNO was pictured immediately above the link "reservations@hyattregencyneworleans.com." We have stayed at HRNO many times in the past and our reservations have always been refundable until 48 hours before arrival and HRNO has never taken an advanced deposit. During the online reservation process I received a webpage stating "EACH ROOM IN THIS RESERVATION IS REFUNDABLE FOR A LIMITED TIME." Shortly after I completed the online reservation I received an email from an entity named Reservations Center (which I later learned is affiliated with Priceline.com), stating my reservations are nonrefundable and billing me in full (in excess of $3220), including some $973.06 in "Tax Recovery Charges and Service Fees" for the two hotel rooms. I immediately contacted the Reservations Center within minutes of making the reservation by phone and email telling them I thought I was dealing with HRNO and demanding they cancel the reservation and refund my money. They refused to do so despite language on their own webpage expressly stating my reservations are refundable. I spent 6 months trying to convince both the Reservations Center and Bank of America, the issuer of the credit card I used for these reservations, to refund the $3200 in hotel room charges but they both refused to do so. So I contacted Elliott Advocacy ("EA") and within 3 days of providing EA with the background facts and documentation of this incident, I received a full refund. I could not be happier. EA did an incredible job. The process for submitting complaints to EA is simple and customer friendly. The people I dealt with at EA, including Chris Elliott himself and Dwayne Coward were extremely pleasant, professional and supportive. I could have avoided am nay sleepless nights had I contacted EA initially instead of screwing around with the Reservations Center, Bookings.com and Priceline who refused to honor the express language on its own website stating that my reservations are refundable. Thank you EA for doing a terrific job in resolving this nightmare.

As a world traveler to over 30 countries, I can usually handle whatever comes up on a trip. However, last September I was left stranded by a rental car company. After innumerable attempts to work with the company to no avail, I contacted Elliott Advocacy. They wanted proof that I had tried to resolve my case and that everything was legit. Once that happened, they contacted the company and my case was finally addressed. The company then went on to issue an apology and refunded my money for the days lost. I'm extremely grateful to Elliott Advocacy for standing up for me against a massive company who hadn't fulfilled their duties.

My bags were misrouted on a recent flight, and I was without them for 48 hours at my destination. The airline offered compensation and then when I went to file, stopped responding to me. I e-mailed their leadership directly and then submitted complaints to various government agencies without response. After 3 months of trying, I almost gave up but was so mad about the principle of it all.

As a last-ditch effort, I reached out to Elliott, who quickly replied. Within 48 hours of filling out the form, the airline responded that they 'missed' my emails and would be processing my delayed baggage claim.

Major thanks to Elliott for saving the day!

I was having difficulty getting the balance of a refund from Aer Lingus for a flight cancelled in June 2024. After writing twice to Aer Lingus with complete documentation, one letter was to the president of the airline, I received no response. Having seen Christopher Elliott's column in my local newspaper I went to their website and filled out their form. After submitting my full package of documentation, they presented my situation to Aer Lingus and I received the refund in 2 days!
I was amazed at the thoroughness and speed at which they responded to me and the airline responded to Elliott Advocacy.
I hope not to have a similar problem, but if I do I will call on them again.

Amazing!! Chris helped me with getting StubHub to return my seller's fees (this should have been waived when a concert was rescheduled - and I sold the tickets I bought on their site). I had called them 5 times over a period of 3-4 months and each time - they said it was in process, it was elevated or "so sorry, we will expedite it"....to no avail. In my last communication with them - they told me I should have filed a request through a different link instead of the 4 conversations I've had with their customer service! That was my last straw.

Since this was not originally a charge to my credit card - they couldn't help. Before filing a BBB complaint (which isn't always successful), I found Elliott Advocacy from an advertisement on Google. And I was shocked that this existed - GOOD PEOPLE DOING GOOD DEEDS for ordinary people. And for FREE!!

After Chris got involved, I got an email from StubHub within 48 hrs, and FINALLY got my seller's fees 3 days later. I can't recommend them enough! I wish I knew of them earlier for some of the other issues I've had with getting refunds from other companies! Will sing their praises to all! (And donate to keep their work going!)

I am very grateful to the help I received from Elliot Advocacy. Several months ago, I flew from Sydney to Tokyo on Virgin Australia. I had booked the ticket with Booking.com. The airline downgraded the second leg of the ticket and acknowledged that I should receive a partial refund. However, since I used a third party to book the ticket, Booking had to initiate my refund process. After many attempts (7 - spanning 4 months) to resolve this, I contacted Elliot Advocacy and supplied all my documentation. Within one week of their agreement to mediate for me, I received my refund! What more can I say! Thank you!

As a consumer who has utilized the Elliot.org company contacts for many years to successfully advocate for myself; and also a Elliott Confidential subscriber; I recently reached a stalemate with an issue with American Standard and needed to reach out to Ellot.org to advocate on my behalf. I had contracted for two tubs to shower conversions which were completed in May. We subsequently discovered an issue with one of the shower doors and reached out to American Standard via email to get them to come out and make the repairs. After several months of emails with no success in getting the company to send someone out, in December we asked Elliot .org if they would reach out to the company on my behalf. They reached out on 12/13 and were pleasantly surprised to get a call from American Standard a week later. They subsequently followed up after the holidays and came out on 1/9 to fix the doors. After many months and emails I am sure that it was the advocacy effort of Chris and his team that motivated them to ensure the work was completed. This is a great group, they provide resources to advocate for yourself and if that does not work they will advocate for you.

My long-term parking solution in Denver USAirport parking was purchased by Parking Spot. I was encouraged by local folks to pay my annual fee in October 2024 without telling me they would no longer hold keys.
When I found out about the change in policy, I removed my car and asked for a partial refund. I get that communication can be challenging and so was willing to split the difference. They said no. I reached out to Elliott.org and their intervention changed the company’s response and I received a confirmation that I would receive the partial refund. Really appreciate having this option!

When my trip to Southern Africa with Smithsonian Journeys fell through due to a last-minute flight cancelation by United, I submitted a claim to Travel Guard. Unfortunately, I experienced first-hand the insurance industry's infamous “delay and deny” practice. In searching for a solution, I discovered Elliott Advocacy and reached out for help.

Elliott Advocacy played a crucial role in helping me get a travel insurance claim paid. This trip had been planned for over three years. Smithsonian Journeys canceled the tour three times. The tour operator wanted more than a half dozen travelers. Each time, I had to rebook at a higher price and modify or repurchase travel insurance coverage.

After all these delays and changes, I was finally on my way. Three hours after boarding and not moving from the gate, the flight was canceled for safety reasons. The next available flight was four days later, days after the trip would have left Johannesburg and South Africa.

The tour operator refused to assist with alternative travel arrangements, so I went home and submitted a claim to Travel Guard. The claim adjuster would not accept the documentation I received from United Airlines. Instead, Travel Guard insisted it must contact United directly. United’s letter to Travel Guard failed to address both key issues for coverage: the safety issue and the lack of available flights. Because of that, the full claim would not be paid.

I followed up with United and questioned the letter sent to Travel Guard. Travel Guard didn’t ask United to address both issues. United provided the information requested. This felt like a scam.

Elliott Advocacy stepped in by directly contacting United and working with their customer service team to draft a more detailed letter. After six or seven months of persistence, the claim was finally paid.

Elliott was extremely responsive and transparent throughout my case. While acknowledging the limitations of my situation with Lyft, they were honest about the possible outcomes. Despite the challenges, they acted quickly, promptly reaching out to Lyft and keeping me informed every step of the way. I truly appreciated their constant communication and professionalism in addressing the issue."

Dwayne at Elliott Report recently helped me resolve a large refund issue with Booking.com. I had been corresponding with Booking.com for more than six weeks. Withing just a few days of requesting help from the Elliott Report, I received my refund. I highly recommend this non-profit.

My husband and I were on our way to Greece for our 50th anniversary trip for 30 days with my children and grandchildren. It was a trip we had planned for over a year. Unfortunately, JetBlue lost my all-important bag for 43 days. The bag contained necessary medications for our 30 day stay along with my hearing aids, clothes, wedding dress for my vow renewal and heirloom items for the ceremony. My husband called almost everyday and sent 26 emails through their message board. The lose of this bag caused extreme stress and ruined what was supposed to be an epic trip of a lifetime. Now they were offering $181 and that doesn't even cover the clothes and medications (not all were able to be filled) we had to scramble to find.
After 3 months of trying on our own, contacting the Department of Transportation and the BBB, NOTHING happened! I would read Elliott Advocacy articles in the Sunday papers. Realizing I was getting nowhere, I reached out to Elliott Advocacy. First, the process was relatively easy and the response was immediate. WHY did I wait so long? The group reached out to JetBlue with our concern. It took a few weeks for JetBlue to reach out. They changed the agent who was "helping" us. A supervisor called and sent emails and finally settled on a bit over $900 and $400 in airline credit. They apologized for the way we were treated. Unfortunately they ruined my trip and the money only pays us back for purchases.
I am confident that we would still be waiting for an answer from JetBlue without Elliott Advocacy.
I can't thank them enough.

A recurring problem of undetermined battery drain with my 2020 Suburu Forester, which began in February 2024, and continues to this day, was finally resolved with Suburu Corporation thanks to the "when all else fails, contact us" from Chris and his team.
I began a case with Suburu in May 2024, following Chris' guidance of the 3 P's, Polite, Patience and Persistance. The dealership after replacing two parts was still unable to correct whatever was continuing to cause the battery to drain. After accepting my vehicle for it's 4th trip to the dealership, as they felt it was showing to be reliable, I accepted a cash compensation of $3000 and signed off on the vehicle. However, 7 weeks later, the same problem occurred, leaving me stranded once again. I returned it to the dealership for the 5th time and contacted Suburu once again. They responded with how sorry they were that I was continuing to experience problems but they could do nothing more for me. I expressed my extreme disappointment in their lack of responsibility for their fatally flawed vehicle for a 22 year customer with this, my third Forester. I then reached out to Chris Elliott, sending the history of the communication regarding the case on November 17, 24. Chris informed me he had contacted Suburu on my behalf December 9, 24.
I received 3 options for buyback, replacement, or cash settlement on December 16, 24, seven days later!!! This is all due to Chris Elliott and his team!!!
Do not hesitate to share his website with everyone. I am deeply and profoundly grateful for the resolution after being stonewalled by Suburu, particularly as a loyal customer. Keep that in mind when considering Suburu.
Sincerely,
Anita Smith

I cannot thank Elliott Advocacy enough for their exceptional support in resolving a stressful and complicated issue with KLM. After being incorrectly marked as a no-show on my flight and charged an additional €500 to board my return flight, I faced months of denials and dismissive responses from the airline, despite providing clear evidence that I was on the outbound flight.

Frustrated and feeling unheard, I reached out to Elliott Advocacy, and their team went above and beyond to help me. They listened to my concerns, guided me through the process, and effectively advocated on my behalf. Thanks to their efforts, KLM finally acknowledged their mistake, issued an apology, and refunded the unjustified charge.

The professionalism, empathy, and expertise of the Elliott Advocacy team turned what felt like an impossible situation into a successful resolution. I highly recommend their services to anyone dealing with a challenging consumer dispute. They truly make a difference!

Thank you, Elliott Advocacy, for restoring my faith in consumer rights and advocacy.

Knights in shining armor! I had been getting the runaround and denied a refund by a large concert ticket sales company for a month. One contact from these fine folks and suddenly, I have resolution. People don’t take the time to help the little guys much anymore, I appreciate you all so much!

This organization helped me reach a favourable resolution with a major company. I had been calling and trying to negotiate with the company for 6 weeks and hadn't gotten anywhere. After I contacted Elliott Advocacy, they spoke to the company on my behalf, and one day later, I received a call back from the company asking to settle. Couldn't have done it without Elliott.

I'm recommending them to all my friends and anyone who will listen.

I had a problem with Air France. My credit card issuer erroneously flagged a flight reservation charge that I made as fraud. This caused Air France to cancel the booking. I rebooked the same flight with a different card. However I arrived to the airport without a booking and the agent said the second PNR was cancelled. Unbeknownst to me, Air France put me on some sort of fraud or block list due to the chargeback from my CC company. Basically they banned me from paying for any more transactions with a credit card and would auto-cancel any reservations I made with them. But they gave me NO notification that they took these actions. So I didn't know this until I was stuck at the airport without a flight and rebooking the same flight for the following day also failed and was auto-cancelled on their side. So I had to book a flight on another airline to get home.

I tried to both get the fraud issue fixed and get some sort of compensation from the airline for the trouble they caused me. And for weeks I was getting nowhere. I went back and forth with Air France and they would do nothing. I contacted the owner of a popular airline travel blog asking to write a story to bring publicity to my case, but they weren't interested. I emailed the Air France and KLM executive team and no response. Finally I contacted Elliott Advocacy and within a week to week and a half of when they reached out to Air France, I got an email saying I was removed from their blacklist and could now book with a credit card again. They denied me any form of compensation for my trouble and told me to take it up with my bank. But at least I am off their block list and can book flights again. And for that I'm very thankful to Elliott Advocacy. I don't think I would have gotten a reply on my own.

I had a great experience with Elliott.org. My United Airlines flight was cancelled by a fraudulent third party, and thanks to Elliott intervening, my tickets were ultimately refunded by United.

I am beyond grateful for the work of Elliot Advocacy and cannot recommend their service enough!

After booking a 1-day car rental with Avis Car Rental, I was rear ended on the highway. Avis charged me for the entire duration that they were without the car, a 29-day period, for what they were calling "loss of use" fees, for $7,732.10!!!

My insurance policy covers loss of use, so I thought I would submit this amount through a claim to my insurance company. However, the receipt provided by Avis did not state "loss of use", only a standard 29-day rental and therefore my insurance company would not pay out the amount. When I called Avis to raise this question, they told me that I could not be provided a new receipt and that this is a claims issue and to contact their third party claims service, Sedgwick. The claims department, Sedgwick, provided me with the demand letter that included "loss of use" for $1,222.27... but they said I was not at fault for the accident so they were not pursuing me for damages, they were submitting a claim to the other driver's insurance.

So wait... why did Avis charge me $7,732.10?!?!

After months of trying through dozens of emails and phone calls with Avis, Sedgwick and my insurance company, I received no clear indication as to why I had been charged nearly $8k for my 1-day rental car; Avis simply told me that it was for "loss of use" or that the charges were "valid".

After posting my situation on Google reviews and social media, I received a recommendation to reach out to Elliot Advocacy, to see if they could help me. After submitting an inquiry, Christopher Elliot reached out the next day, to see if there was a paper trail that might paint a clear picture of what had happened. I sent him all of my communications with both Avis and Sedgwick.

Within a week and a half, I received an email from Avis, apologizing for any inconvenience and alerting me that I would be receiving a refund for everything that was in excess of the expected 1-day charge.

I'm not sure how they managed it, but this result from Elliot Advocacy was incredible. To reiterate, I had been fighting this charge with Avis for months on end and thought I had tried everything there was to try. In all of those efforts, I never truly felt as though Avis was listening or acknowledging what I was saying and Elliot Advocacy was able to mediate and bridge that gap; and for that I will forever recommend Elliot Advocacy to anyone who finds themselves in the kind of situation I was in.

I booked an international flight with booking.com just for them to email me that it was cancelled when it really wasn't. This led to me booking another ticket with a diff company not knowing that I still had a valid one out there. Booking was only refunding me 35% of the ticket until I got in touch with Elliott Advocacy. They reached out to booking and got me a FULL refund within just a couple weeks of communicating with them. I've read so many reviews on booking from customers who were screwed over like I was. Thank you so much Elliott Advocacy for getting my money back, and being brave enough to battle these corporations who bully their customers.

Elliott Advocacy was key in helping me get a situation resolved with National/Enterprise rental car. While i won’t get into the details of my case - I had exhausted all options with trying to communicate with National to get back unauthorized credit card charges 2 months after my rental concluded. Their social media team, local station representatives, and customer service team, kept me in an endless loop. After reaching out to Elliott Advocacy, my case was resolved within a couple of days.

I had bid on a seat upgrade on ITA Airways and my bid was accepted and I paid $594.10. It was for a flight on AZ 611 on May 21, 2024 from JFK to Rome (FCO). When I went to check in for the flight I was told the seats were broken so they could not honor my upgrade. I was also told I should receive a reimbursement within a few days. I filed a complaint with ITA, called numerous times and still no reimbursement. I even wrote a letter to the President of ITA. No response. One Sunday morning I was reading the newspaper and saw an article in Travel Troubleshooter by Christopher Elliott about the very same thing (paid for upgrade but denied) that happened to another ITA passenger, I contacted Elliott Advocacy, provided them with the requested information and they contacted ITA Airways on my behalf. In a few days (Sept. 5) I got an email from ITA apologizing and saying my refund would be made within 20 days. SUCCESS!!!

I had a poor experience at a Vacasa in PCB, Florida. The unit had roaches, mold, urine-stained bedding, and stained furniture. I contacted Vacasa, they promised a partial refund, but then they ghosted me for several weeks.

I am so thankful that someone told me about Elliott Advocacy. 2 weeks after I contacted this organization, a higher-level manager from Vacasa contacted me and worked out a partial refund. There's no way I would have resolved this matter without the help of Elliott Advocacy. Thank you!

I had booked a first class flight on British Airways using AAdvantage points and therefore paid a lot in “carrier imposed fees”. The British Airways flight was cancelled on the morning of travel and BA re-booked me on AA in business class as first class was not available. I had been writing AA from March 26 with no response up to July 15 (despite writing AAs CEO every two weeks and the VP Customer Affairs).

I decided to reach out to Elliott Advocacy on July 15 and they responded that they would take a look at my case.

On July 17, I got a response from AA saying “no refund is due”. Because of the timing I assumed it was in response to Elliot’s advocacy.

They advised me to write BA directly which I did.

Imagine my surprise when I heard back from Dwayne at Elliott Advocacy on August 6 saying that AA has advised that they would refund 27,500 points and just about half of the carrier imposed fees. I was really happy that finally I was getting some compensation.

I cannot recommend Elliott Advocacy enough! They are definitely respected and get things done!!!

Recently, I had an issue with Booking.com's lack of customer service regarding a stay that didn't happen due to a possible fraudulent listing on their site. Despite several calls and messages to Booking.com's customer service, before, during, and after my scheduled stay, my complaint was not resolved until Christopher got involved. Finally, Booking.com stood behind their guarantee and refunded my money including covering the additional out of pocket expense for the replacement stay. I believe that had I landed with the proper people at Booking.com to begin with, this could have been avoided, but appreciate Christopher's help in helping to expedite a response.

I had bought some sheets online from Brooklinen, and they developed a tear. They sent me replacements, but the quality had changed for the worse. These weren't the great soft sheets I had, but scratchy and hot ones. I sent them back and asked for a refund. However, since my credit card had changed (I lost it and a new one had been sent) they refused to send me a refund. They repeated ad nauseum, "We can only refund to the original payment method." So I turned to Chris Elliott for help. Next thing I know, I got an email from Brooklinen asking me for my PayPal address to send the refund. I don't know what he said to them, but it worked!
Thank you so much Chris!!!

Elliot advocacy was able to help us get our money back from booking.com. After having our room cancelled last minute and having to rebook , we tried for many month to get reimbursed, but kept on getting excuses . Once we contacted Elliot, they changed their tune and the matter was resolved within a week! We are grateful that Elliot took the time to help us resolve the matter and checked up to see if the matter was resolved. We truly appreciate it! Thank Elliot Advocacy

After almost a year of endless calls, emails, and headaches trying to resolve an erroneous charge by Hertz, I reached out to Elliott Advocacy for help. I found Elliott Advocacy while searching through the web on what to do when a company refuses to escalate and address an overcharge sent to collection.

For context, in August of 2023 I rented a vehicle from Hertz which turn out to be infested with ants. The local branch asked me to swap the car at the airport since they were closing. The airport branch erroneously closed the contract instead of swapping the car, so I waited almost an hour and half for a manager to fix the issue. Upon receiving the final receipt I noticed the re-fueling service was added despite declining twice––I never get the re-fueling option.

Hertz assured the $109 charge would be removed if I provided my personal fuel receipt. Despite providing the evidence, Hertz refused to remove the charge and claimed my credit card wasn't charged as no payment record existed. Shortly after filing a chargeback request with my bank, Hertz mailed a demand for payment (with the extra charges still included). Roughly 7 months later I was sent to collection. After months of numerous emails, calls, tickets, and requested manager callbacks Hertz continued to lose track of the case.

I got a reply from Elliott Advocacy the same night I reached out about my situation with Hertz. I provided all documentation and within one day I received an email from Hertz Executive Customer Service stating they were dropping all charges and removing me from collection. After almost a year of headaches I was relieved and felt like I could finally relax. I am deeply grateful for organizations like Elliott Advocacy that provide a helping hand when companies (whether intentionally or not) bully or mistreat customers. I am very disappointed that after 7 years of renting exclusively with Hertz it took so long for my case to resolve. I must admit that at some point I felt so mentally defeated that I almost gave up and almost payed the extra charges. Once again, thank you so much to Elliott Advocacy for advocating for the voice of consumers, especially when we feel defeated by the stress of our situation.

I was affected by the global IT outage on July 20, 2024. An airline denied my request for reimbursement of the difference between the original fare and the rebooked fare. Elliott Advocacy understood the problem immediately and gave me a couple of tips. Elliott advocacy then contacted the airline on my behalf and one or two days later, I received an apology and a notice that my claim should not have been denied and I got my reimbursement. Thank you.

Elliot Advocacy made contacts and solved my issue with Sears when I had basically given up. We had a repair done on our refrigerator by Sears Repairs in May. They ordered parts to repair the fridge and returned in June to make the repairs. They assured us the fridge should not have any more issues but if it did, we would receive a full refund for services. Less than 5 days after the repairs were completed, our fridge was already failing. We had the same repairman return and he admitted it did not fix the issue. He said we would be issued a refund and he completed the report. The refund never showed up in our account. I tried calling Sears repairs every day for 2 weeks, spending 4-5 hours a day on hold and speaking with various people. Each person would just transfer me to another department. In addition, I send e-mails to their customer service department and billing department (TransformCo) but nobody ever responded to me. After 3-4 weeks, I discovered Elliot Advocacy on line and reached out to them. Within a week, they had found a direct contact person at TransformCo who assured me that a refund check would be issued and mailed to my home. When that did not happen after 3 weeks, I reached out to Elliot Advocacy again and they were able to make contact with TransformCo to get the necessary explanation and I finally received my check. I cannot thank them enough for all of their hard work and believe I would not have been able to receive what was promised to me without their assistance.

I purchased Rod Stewart tickets for his June 30 show in Paris through StubHub last December as a Christmas gift for my fiancee. StubHub sent me several emails confirming that my tickets would arrive in time for the June 30 show. We booked our flight from Chicago to Paris and reserved our hotel room. Three hours before the show, StubHub notified us that they would not be delivering our tickets and that they would refund the purchase amount to my credit card. Making matters even worse, StubHub made the refund in Euros, which devalued since December, leaving me with about $36 less than what I originally paid for the tickets. StubHub would not budge on making any sort of accommodation to help defray the cost of our trip (the concert was the only reason we flew to Paris) nor would they even adjust their refund for the $36 I lost from the currency conversion. I contacted Stub Hub several times about this, even asking to speak with a manager in their customer service department. A manager would not speak directly with me, and merely reiterated that they refunded the original cost of my tickets.

This is when I reached out to Chris Elliott. He responded to my email right away, and simply asked for the correspondence I had with StubHub. When I sent him the correspondence, Chris let me know that he reached out to the StubHub headquarters and we should wait to hear from them.

Within a few days of this, StubHub contacted me directly and said they would provide a 792 Euro credit to my StubHub account which I had up to one year to use. I am not sure how StubHub arrived at this amount; but, I thanked them and accepted the credit. I would never have received any contact from StubHub nor any type of accommodation from them on this matter had Chris not reached out to them on my behalf.

Chris is my hero, and I am grateful to him for helping me gain some satisfaction from StubHub.

Elliott Advocacy is absolutely amazing! I was so frustrated after weeks of battling with VRBO customer service over a refund that I was verbally promised. When they eventually told me that it is not possible, I reached out to Elliott after reading all the reviews about him. He PROMPTLY responded to my email and immediately sent an email to VRBO. I RECEIVED my entire refund WITHIN 24 hours! It was incredible. He is truly a wonderful advocate for consumers and he does this without asking for anything in return.

Thank you so much Elliott!

I cannot speak highly enough about the work of Elliot advocacy. I have had a Sears master Protection Agreement over 10 years in that time I’ve had to replace three refrigerators as well as various repairs on other appliances. Repairs have not been an issue, but as Sears dropped their brick and mortar store, fulfillment of appliance replacement has been abysmal.

After engaging with Sears Agreement benefits team in 2022, I was able to get a cash replacement when they were unable to deliver my refrigerator after four months. In February of this year, the LG refrigerator in my kitchen Fail and could not be repaired. After two orders with sale delivery and multiple phone calls with Sears delivery and agreement benefits I was unable to get any resolution on my own.

I found Elliot Advocacy online, looking for contacts at Sears Holding in an attempt to escalate my issue. Requesting help through the online form, I had a response within 24 hours. I forwarded all of my call notes Detailing who I spoke with when I spoke with them and they response as well as the email I had sent to the contacts at Sears holding from the Elliot advocacy website.

Christopher agreed to intervene on my behalf within two days. I had a response from the escalation team at Sears. Yesterday I received a cash payout agreement letter from the Protection Agreement benefits team.

This organization is worth following And provides a wonderful service to consumers.

Elliot Advocacy helped me obtain a partial refund from an airline that required me to change my flight and then denied my boarding, even though I arrived in plenty of time to take this flight. They advised me ahead of time that airlines rarely grant refunds in these cases, but Elliot was able to assist me with this one. They communicated with me throughout the process, and I am grateful for their help!

I had booked a beach house for the week of June 30th in Ocean City Maryland on 01/08/24 through bookingdotcom. The reservation was paid in full using Affirm. On May 23rd I received an email from the Evolve Property notifying me the reservation was canceled due to the owners sale of the property and I would receive a full refund. Due to the vacation loan through Affirm, bookingdotcom was unable to refund the original payment method so they transferred the $5k in to travel rewards I would have to use on their site. There were absolutely no suitable properties for our needs and the dates we were able to travel. Many (daily) Phone calls, emails, and messages through the app to no avail. They would just apologize and "promise" my refund was a priority and that I would have it in 2 weeks and then another 2 weeks and so on. We had made arrangements for a wire transfer to my bank account. Several weeks and again promises the money was on the way. In the meantime I had scraped together $5k again to book another home (not on bookingdotcom) for our vacation while praying this refund would arrive.
I finally contacted the Elliott Advocacy to request assistance and Christopher responded next day. He reached out to bookingdotcom and somehow again, worked his magic. I received the full refund yesterday, 2 days before we leave for our real vacation!

I had booked an Eiffel Tower tour through a 3d party vendor since the Tower ticket advance sales kept pushing back the date for advance sales to within about 10 days of our trip. I was relieved I was able to purchase a tour to the 2d level. When we arrived at the departure point, the agent looked through a folder and said."there is a mistake". She didn't elaborate, just kept repeating about a mistake. I could not understand because we had received 3 email confirmations for our tour. Finally the agent told me we could either cancel our tour, and request a refund, and try to rebook (which was not an option since our days were already filled with timed admission tours), or we coud pay an additional 15 euro per person (4 people) to get on a tour to the tower summit. I decided to pay the 60 euro so we could at go into the tower.
When I got home, I wrote to the tour company asking for a refund of the 60 euro since I thought it was unjustified. They blew me off twice. At that point I contacted the Elliott Group and sent them my documentation. My 60 euros were refunded within a week! Kudos Elliott Group, well done!

We had to cancel a trip with Overseas Adventure Travel (OAT) in October 2023 due to my wife's being diagnosed with pancreatic cancer. The trip was insured by Allianz Global Assistance. We followed OAT's process for claiming a refund of more than $18,000 and our Allianz claims were both confirmed in October. We made repeated calls and had repeated conversations with OAT to try to get our refund. They always said they’d help but would never get back to us.

In searching the Web for ideas for how to further pursue this, we learned that many people had had similar experiences with OAT. We filed complaints with the Better Business Bureau, the Massachusetts Attorney General and the Federal Trade Commission, and at about the same time learned about Elliott Advocates. As they promoted their services at no cost, we decided to give them a try as well.

On June 9, a Sunday, we first contacted Elliott Advocates and provided them with the background information they requested. The same day, we received a response from Dwayne Coward indicating they had contacted OAT on our behalf. Following a couple of weeks of back-and-forth with OAT, during which they blamed the insurance company (Allianz) for not having submitted proper paperwork to them, they began steps to process the refund. On July 1, we received the full amount of the refund in the mail, along with a separate check for $354, which we can only assume was to cover interest for the period of the delay.

We don’t know what magic Elliott Advocates employed to shake things loose from OAT, but we will be forever indebted to them for doing so

Bob & Beverly Isman

After more than 6 months of pursuing a refund from Aerlingus and countless hours of time on the phone, Elliott Advocacy got involved. We received the refund after their second contact with the company. Nothing but the same song and dance over and over until Elliott Advocacy contacted them. Can't be more pleased. Thank you!

Elliot Advocacy helped us get a refund from a nightmare vacation. We had saved for months and planned a trip to view the eclipse. We booked a house for 5 nights in Memphis. Traveling 14 hours, we arrived to a house filled with mold, animal feces, broken tiles, and so much more. We tried to work it out with the host to no livable solution. The booking company told us it was not safe, paid for a hotel, and then told us they would work on a refund. Three months later, the denied the refund request. We appealed and they denied our efund request again six months later. We contacted Elliot Advocacy and they were able to help us get a full refund for our entire stay. Having someone from Elliot Advocacy to help us fight this big company made all the difference.

I had trouble receiving a refund from Ticketmaster for a concert canceled because of COVID. Ticketmaster said they sent the refund but I never received it because I changed card numbers. Even though my bank looked all over to find my refund, they never found anything. It was a lot of going back and forth between my bank and Ticketmaster. It wasn't until I found an article on Elliot Advocacy that talked about the same situation I was in. I decided to reach out after I read more articles. Elliot Advocacy was quick to respond to my email and reached out to the company on my behalf. A few days passed and I received a call from Ticketmaster. It took less than two days to resolve my issues. I finally received a refund days later. I HIGHLY recommend them as they are professionals who want to help.

I'm going to Ghana and have looked all over for travel insurance with an extraction component. There are tons of them at all kinds of prices. I went you YouTube and watched a video by Elliot.org. Then I went to their site and wrote a note. Withing a few hours I got a message telling me where to find a video about the topic. That video made perfect sense, ahhh I can decide now.
Talk about Service these folks didn't make a nickel from helping me, yet they did. I am a really smart lady aged 74 and computer savvy I just found quite similar services cost different prices and thought "how to pick?"

I dropped my phone walking onto the jet bridge while boarding a flight, but I didn't realize until after the plane doors were closed. I could see the exact location of my phone on the 'find my phone' app. This was during a business trip at a small regional airport. I went to the airline desk when I landed to ask about my options, but the person I talked to shook their head and waved me off and said 'we can't do anything, file a lost report online'. So I did that, but I knew if I could just talk to an actual person at the terminal, it would take less than 5 minutes to look. I called every number I could find trying to find a person. The airport lost and found person told me 'that's an airline problem' and hung up before I could say another word. My phone was visible in the exact same spot unmoving for 3 days before the battery ran out. I drove to my local airport and talked to an airline agent, but they told me 'we don't have a way to talk to people at other airports'. I was searching online for suggestions and I came across Elliott Advocacy. I reached out to Elliott, and the very next day I received an email from a really nice person at the airline, they had found my phone and were shipping it back. If I hadn't found Elliott Advocacy, my phone would still be sitting on that jet bridge. I was super impressed with Elliott, but also sad that I couldn't get anyone to listen to an everyday regular customer.

Helped me navigate a six week ongoing dispute with PayPal. Received a resolution within two days of Mr. Elliott getting involved. I would recommend this non-profit to everyone.

Kind Words for Great Nonprofits.
We sought assistance for our refund of a canceled Sears Master Service Agreement. We had previously spent hours on the phone speaking with various clerks to cancel our agreement and with no avail we contacted the Elliott Group for help. The Elliott Group requested contact information in order to assist our situation. They wanted to know how they could help, our desired resolution, the claim value and case number if any, and finally the date of the transaction. We found and heard about the group while surfing the internet.  First they coached the need to be disciplined and wanted to document all written correspondence between us and the company. Meanwhile, I signed up for Elliott Advocacy Today and follow the group on Facebook and Twitter. The newsletter stories remind us of the hardships consumers experience; we laugh with (not at) the situations. The Elliott Group contacted a very nice executive who majestically trouble-shot the refund process and discovered that the internal pre-authorization process had failed. She offered to have a check sent and we receved our refund after weeks of back-and-forth between customer service. Thank you Elliott Group.

I booked an apartment on booking.com, in Dublin Ireland for 4 adults. The description was for a 1 bedroom apartment with a living room (plus sofa bed), kitchen and bath. The description highlighted a seperate bedroom. We took an overnight flight from Orlando, arrived in Dublin at 8am; went through customs, retrieved luggage and ubered to the apartment. We arrived early (about 11am for a 12pm check-in) and the apartment was still being cleaned. We were directed to leave our luggage in the entry way which was the first locked door. There was a second locked door into the actual apartment. Both doors were keyed alike. (we took important stuff like passports, etc. in our day bags). We had arranged the early arrival in advance. The cleaner gave us 2 sets of keys to open the doors when were came back.

We returned at about 9pm and both the inner and outer doors were locked, so our luggage was definitely secured. . We used the keys to unlock the doors and found a nice looking efficiency apartment.. It was one room, with no separate bedroom as described on the booking.com website. We were willing to overlook this as we had day trips planned each day, and only planned to sleep and shower at the apartment.

However, there was no hot water. It was ice cold. After several attempts to adjust the temperature, we used the booking.com chat function to notify the manager. He replied that he would send someone in the am to take care of it the next morning.

Tge next morning, we left at 6:00am to go to an excursion. I received a message at about 10am that the person sent to fix the water knocked on the door; but left because there was no answer. I replied that we have excursions every day, so he could enter and fix it without us there. As long as it was fixed by the time we returned at 9:00pm.

At 9:30pm, I received a response that I have the only 2 sets of keys, and we would need a set under the mat the next am. (I wonder how the cleaner locked the door? They must have had a key). So, now we would be going on day three without a shower; and was definitely lied to from the manager.

I booked a hotel nearby; we gather our stuff; followed the directions for check out, and left. I also notified the manager that it was unacceptable, and that we were leaving. I also contacted booking.com and asked for a refund of at least the time we did not stay ($550). I was told I would not receive a refund; but I would be allowed to write a review to advise other travellers.

I again asked for a refund, and for it to be escalated to management. I received an automated message that someone would get back to me within 24 hours. At that point all contact from booking.com ceased.

When I returned to Orlando, fours days had passed; and there was absolutely no way to further adress this with booking.com. I contacted the Elliot Advocacy group; sent them the documentation they requested. Two days later I received an email that they had contacted booking.com on my behalf. Seven days after that, booking.com granted me a $550 credit

Without Elliot's advocacy, I would have been out the full $1,100 I had paid for the apartment.

Elliott Advocacy helped me when nothing else worked! After a long-running issue with Uber that lasted for months and cost me 3-4 Uber Eats meals that had to be completely thrown out, with only a tiny credit given, I asked Uber to refund my membership cost in full. That turned out to be a nightmare! I had to have my credit card reverse the charge, which locked me out of all Uber services. I spent at least eight solid hours on chat, and even got a call back from Uber (which the next day I was told they don't do... even though they had the day before), and was made promises two times that I would get a full refund. I will keep the story short, but Uber repeatedly lied, in my opinion, and the result was even more messed up than when I started.

I then found Elliott Advocacy. After a few emails back and forth, I provided them with screenshots and a write-up of the interaction. They reached out to Uber on my behalf. That afternoon, I received a support call from an Uber rep who actually listened to me and was compassionate. My refund was processed correctly the next business day, and my account was no longer locked. They also gave me a small credit of $25 for my hassles with Uber's lack of customer service.

Without Elliott Advocacy, I do not believe that I would have had any resolution with Uber. They are an invaluable resource for helping customers deal with issues when no other path exists to reach a resolution!

After 7 months of trying to get my new Frigidaire refrigerator repaired with failed after failed attempt. Electrolux told me that there was nothing else they could do and my refrigerator was working properly. Which it was not. I had quite a lengthy paper trail showing it was not repairable. Electrolux was giving me the run-around and would not send another repair tech out. I was at my witts end when I found the Elliot Advocacy group. I figured might as well reach out to them, it could not hurt. Elliott's group replied within an hour to my email. I supplied the documentation they needed to go forward with contacting Electrolux. I had a resolution email from Electrolux in 2 days. I was so thankful, my horrible experience with Electrolux was solved by Elliot Advocacy group.

Over Christmas of 2023 a valve on our GE gas cooktop broke. Because we could not isolate the valve we had to shut off the gas supply and were out a cook top. We called Sears Home Repair and a technician promptly showed up on 12/26/23. He confirmed the broken valve and said he'd order a new one. He also suggested we might want to replace all four valves as the others were in poor condition. We agreed. We were told that we needed to prepay for the valves and their installation. The total came to $827.65. We paid using our credit card. Two of the valves were delivered within a few days but two were placed on back order. This remained the case for weeks. All this time we were with out a cooktop. (I did become relatively proficient at preparing meals using a hotplate and electric skillet.) I continued to check every week or so with Sears to determine the status of the order. This was not an easy task as when you call all you get is an automated response. Eventually I learned to secret combination of responses to hit to get to a real person. Nevertheless, this was of marginal benefit as this person was simply reading from a script and could provide no real information about the status of my situation. The only redeeming aspect was that that could confirm that my order existed and that they had a record of all prior communications. Then on March 12, 2024 I went to check on the status of the back ordered part and was told the order had been canceled by Sears. I had not received any notification about this action having been taken. However, shortly thereafter I did get several emails and text messages asking that I return the parts I already had previously received. I did so promptly. Then began a long frustrating wait to get my refund. I was initially told it would take 7 business days to process my refund and 21 business days after that to have it credited to my account, but that I would receive emails keeping me apprised of the progress. I never received any emails. I continued to check going through the time consuming and frustrating process of trying to talk to someone on the phone but always ended up at the same stonewall of a customer service re who could only tell me that my refund was "pending". The only consolation I had in going through this laborious process was that my file still existed within their system. My wife had done some research on line and, amongst the various alternatives she found for seeking redress, she turned up Elliot Advocacy. Before I contacted Elliot I tried to pursue some of the other routes which involved trying other ways to work directly with Sears. All these efforts led to the same point on talking to the same customer service people and getting the same non-response. Finally I sent an email to Elliot. Within 24 hours I had a response. Within 24 hours after that they contacted someone at Sears and within 48 hours after that my refund appeared credited to my credit card account on May 17, over 60 days after they canceled the order and nearly 5 months after I paid them for a repair that never occurred. Sears actually had the gall claim that the refund being received immediately after Elliot contacted them was purely coincidental. Yeah, right. In any case I am very grateful to Elliot for working their magic. I don't know exactly what they did or how they did it but whatever it was it worked. Thanks very much.

Endless appreciation to Christopher Elliot for his advocacy on our behalf in a dispute with Sixt Car Rentals, where we were charged for extra insurance 4 days after returning from a trip in Portugal. When picking up the car, I was advised about the toll transponder and associated toll fees, which I was of the understanding that this is what I was signing for. The agent scrolled down on his tablet for me to sign, which I did - I thought I was signing for the car and the transponder. Unbeknownst to me, he had also included extra insurance (435 euros), which we were charged after returning the vehicle. I tried everything, contacting customer service, the invoice dept., I tried calling someone to reason with them, nothing. Then I found the Elliott advocacy website and thought "what the heck" and gave it a try. Within three weeks of my initial contact with Christopher, I received all of my money back. WOW, is all I could say.

Elliott unsnarled a $4,000 problem with Iberia Airlines that I'd struggled with for months. Iberia had given me a credit voucher for a previous cancelled flight.

When I tried to use it, the website rejected it. After many calls to their customer service, I was finally emailed that the voucher had been suspended because of "security concerns." After many more calls and many promises by Iberia's reps, a replacement voucher was nowhere in sight.

Dwayne Coward at Elliott took it on, first with email, which did not help. So next he personally followed up, and pow! 24 hours later I received a new $4000 voucher, with an extended use-by date.

Thanks guys! I hope you can help many more people this way, so I'm adding a donation to this message.

Tom Kush

Elliot Advocacy was amazing when I contacted them about Swiss Air refusing to reimburse me for late luggage expenses on a recent trip to Italy. We flew business class and even then they managed to lose my fiance's bag. Long story short, we had to purchase clothing for the event that we traveled for, keeping it reasonable and within the limits as defined by law. When I went to claim reimbursement, Swiss claimed it was their policy to only offer to reimburse me for 50% of what we had to pay for replacement items. The problem is...that's illegal under both US and international law! When I pointed this out to them they stopped responding and closed the case without my consent. I then reached out to Elliott and within 72 hours I got an email (as Swiss has no telephone customer service!) that I would be reimbursed in full (and Elliott did this for free!). Thank you to Elliott for all you do for consumers!

I had an issue with Airbnb and they were not budging; almost as if they were not even listening. Christopher kindly stepped in and it was like night and day. Airbnb immediately got back to me and actually started to move on the issue and it is now finally resolved to my full satisfaction.

Given the way Airbnb were acting up until then, I have no doubt that I would still be going in circles with them were it not for Christopher's kind assistance.

What an absolutely STELLAR service. Thank you again, Christopher!

I saw Christopher Elliott's offer to help in the Sun Sentinel Newspaper, Fort Lauderdale. I wrote him and he asked for all correspondence between me and the Hertz company. In June 2023, I went to St Kitts. I rented a car from Hertz. Prior to leaving the station, I did a video of my rental car to avoid any problems when I turn the car in. Sure enough, Hertz charged me $65 for a crease on the door. The crease was so small, I couldn't see it on the video until I got on the airplane. I wrote St Kitts Hertz first. After no response, I wrote Hertz USA. They said they would push St Kitts to address this. Nothing happened until I contacted Chris. Once I gave him the correspondence, I got a call from Hertz immediately and they agreed to pay me in full.

I recently had the privilege of working with Elliott to address an issue with Sunwing, and I couldn't be more impressed with their professionalism and dedication. From the moment they took on my case, they demonstrated a genuine commitment to advocating on my behalf. Their swift action and effective communication played a significant role in reaching a resolution with Sunwing in a timely manner. This was after several attempts of seeking a resolution on my own over 6 months that the invalid charge sat on my credit card. Within mere days of Elliott's reaching out on my behalf, Sunwing emailed to inform me of their granting of my refund (which was the first reponse in many months). I am truly grateful for their support and highly recommend Elliott Advocacy to anyone in need of advocacy services. Thank you for making a difference!

Zipcar suspended my account after I reported a minor accident; this is standard procedure. What is NOT standard is that it took them 5 MONTHS to reinstate my account. I had phoned and emailed multiple times, to multiple departments. This wasn't a money issue--I don't own a car and needed Zipcar to be available again. Miraculously, the day after Elliott Advocacy contacted Zipcar I got a notice that my account had been re-instated.

I purchased $3,300.00 worth of concert tickets through Ticketmaster that didn't list transfer restrictions at time of sale and that I would not have purchased if the disclosures had been made. I worked through their chain of command to simply get answers and was ignored and passed on for a month and a half when I found Elliot Advocacy. At this point, based on the little info I had gathered from Ticketmaster, I just wanted a full refund since I could not use, sell, or even give away the tickets. But Ticketmaster told me several times that this was impossible. Within several days of submitting my case to Elliot, a management tevel rep from Ticketmaster called me and provided me a full refund. I can't thank the Elliot team enough for their help!

My experience with Elliott Advocacy has been amazing. I ran into a massive problem with an Airbnb, and after over 80 message exchanges with the platform, I was given zero assistance for a resolution. The home I rented was still in active construction - no water, no kitchen, no ac/heat, a complete disaster. The images of the home on the Airbnb site had been images taken prior to a massive remodel that was done in haste and never finished. We were stranded after driving 27 hours, with no other places in the area to stay.

I contacted Elliott Advocacy and they acted on my behalf, free of charge, to work with Airbnb on the horrible situation I encountered. The charges in dispute were over $6,000, and relatively quickly I received all of my money back. The Elliott Advocacy team is professional, supportive, and incredibly great at what they do. I will forever be grateful for their amazing support!

I experienced what can only be described as a rollercoaster ride of an experience with a recent rental from Dollar (Hertz) Car Rental. Brace yourselves. This is kind of a long story…

Upon returning my rental vehicle, ahead of schedule one work week (I rent a car every week for work), I was told I caused a chip on the passenger side window. I take photos of all damage before taking a rental car off the lot, but never thought to take one of the windshield. The employee who checked me in pointed it out and offered to let me take care of a chip repair then and there for a small fee, warning me if I let it go to their claims department, it would be more expensive. Maybe I should’ve listened…

Not thinking anything of it, I declined because I knew it was not caused by me. I suddenly started seeing daily charges appear on my bank account for $109, $109, $109 and $110. Then $437 was refunded to my card. Then $437 was again charged to my card.

I tried to contact the company. There’s literally no phone number to call for this type of thing on their website, so I went through the motions to “rent a car” and told the associate what was going on. I was directed to submit a dispute on their website and only later received an email from them stating I had not returned my vehicle.

At this point I was finally given a phone number to call from their emails, mind you this was only because they thought I still had their vehicle. Everything was sorted out and in five or so business days my card was refunded.

A week later I received a bill for $898.25 to replace the entire windshield (admin fee, labor, parts, etc) and I was devistated. I called their claims department and was told, I could settle with them for half the charge if I paid right then and there. I told them I’d be contacting my employer and possibly seek legal advice because I felt the price was excessive and unethical considering they had no proof it was not preexisting.

My HR rep told me about Chris Elliot and advised me to read an article regarding this type of thing occurring with rental car companies. Apparently this is a thing. After reading the article, I submitted one more dispute on their website following the points I read. I received an email from them asking to call regarding my dispute. I called the number provided and was redirected to another department to speak about the matter.

When I called that number immediately, the woman on the other line had obviously been waiting for me. She interrupted me on multiple occasions, threatened to submit the claim to my insurance company without my permission, and told me I had no choice but to pay them. She also told me my total was actually $800. Weird. We went back-and-forth quite a bit, and after she interrupted me and spoke over me multiple times I began to get frustrated. Towards the end of our conversation there was a point where she was, what can only be described as, snickering over the fact that she had rattled me.

We ended our phone call with me saying if you have proof that the windshield was not chipped prior to my renting the vehicle, please send that over as well as the new invoice.

That evening, I received the new invoice, but not the proof, so I replied asking again that she also send that. I received an email stating I could call her back if I wanted to discuss the dispute further. No way.

I got the greenlight from my HR rep to reach out to Chris Elliott. Once I did I received an immediate response asking to send my paper trail and an offering to review my case. Less than 24 hours later, I received another response from Chris Elliott stating they had contacted the company on my behalf and let me know what to expect.

Less than 24 hours later, I received an email from a senior member of Hertz apologizing for my experience and stating the case is closed and no money was owed. Wow! I bursted into tears immediately.

I had never heard of Chris Elliott until this past week, but I will forever be in debt and will always be grateful for the help and support I was given. I know that this would not have been cleared up if it wasn’t for him.

An American Airlines agent added something to my reservation, causing me to not be able to check in and miss my flight. After exhausting all avenues trying to work with American myself, Elliott Advocacy helped them understand that they were in the wrong, and they finally reimbursed me for the same-day replacement ticket I had to purchase. I'm so deeply appreciative.

Phenomenal service/help! I booked an airline ticket with United Airlines incorrectly which had a snowball effect. I called UA the day before our flight and the agent didn't catch my error.

After our trip I reached out to the Elliott Advocacy and within a few days I had a refund from United. I am incredibly grateful to the Elliott Advocacy!

On Feb 9 & 10th, I rented from Thrifty. On Mar 4th, my CC was charged a $250 cleaning fee for pet hair. After multiple attempts trying to convince the company that there was no pet in the vehicle during the 32 hours I had it, I forged my way to Elliott Advocacy and my CC was credited in full on Mar 10th. The refund wouldn't have happened without Chris and his team's intervention and I'm forever grateful for their kindness in helping me fight an egregious charge.

Elliott Advocacy solved my dispute with Enterprise Rent-A-Car in Munich. I was charged on my CC for a "false" claim. It seemed as if I had no recourse after my emails and phone calls went unanswered. I was feeling completely frustrated and defeated. I found Elliot Advocacy online while searching for solutions. They listened to my story and acted on my behalf. I got an apology call from a manager at Enterprise in Munich and the money was returned to my CC. I'm beyond grateful!

I've posted hundreds of reviews on Amazon since 2018 and have received thousands of "helpful" votes from Amazon customers. However, on 10-17-23, I received an automated notice from Amazon that all of my reviews had been removed, and I would "no longer be able to contribute reviews" due to "unusual reviewing activity on this account." No reason was given for this abrupt action.

For five months, I made several respectful attempts to contact someone at Amazon who could remedy the situation and restore my reviews. Each of my emails received the same robotic response: "You have repeatedly posted content that violates our Community Guidelines or Conditions of Use." I received no further explanation. Giving up on emails, I attached a complete timeline and relevant documentation to letters I sent to one of Amazon's top executives in Seattle on 11-06-23 (via USPS) and 12-15-23 (via FedEx). I received no response.

Frustrated by the complete lack of response from a human at Amazon, I sent an email to Christopher Elliott's Help Desk on 2-15-24. He responded right away, requesting a paper trail of all the correspondence between myself and Amazon. On 2-21-24, I sent all of the documentation to Mr. Elliott, who quickly contacted Amazon on my behalf. On 2-26-24, I was thrilled and relieved to discover that nearly all of my 654 deleted customer reviews were restored. Mr. Elliott accomplished in five days what I was unable to achieve during five months of fruitless attempts to get a response from anyone at Amazon. I am very impressed and very grateful to Mr. Elliott and his team!

I had a problem with Hertz that had led to endless phone calls and emails and I could never get in touch with anybody with any insight or authority, and often times was ignored and dismissed. I emailed Elliott and two days later got a personal call from a high level customer service person who sorted my situation out.

I had been dealing with British Airways for 3 years trying to use eVouchers given to us during the pandemic. I finally reached out to Elliot Advocacy and had my refund in 2 weeks! They are the best!!

I am so grateful for the Elliott Advocacy team. They were very responsive and took action quickly to help me get my airline ticket refund from Booking.com and United airlines. After months of frustration I reached out to the Elliott Advocacy team and they accepted my case to help resolve the issue. I had a flight that was canceled on United for over $1700.00 to Europe. United airlines canceled the flight the night before and offered me a full refund. It took me 7 months and countless hours on the phone trying to get my refund. My initial flight was booked through Booking.com, but there was and issue on who would process by refund. Finally the Elliott team was able to resolve the issue and I received my full refund. A great nonprofit company helping consumers like me who feel like the process is broken and need help. Thank you so much for your service!

My 19-year-old daughter booked accommodation through Booking.com for me in the hope I could take what she felt was a much needed break. Unfortunately, I wasn't able to do that and once she realized (within minutes of confirming the booking) she tried to contact Booking.com and then the Hotel who were waiting on Expedia confirmation (news to us since the booking was not made through Expedia). It seemed the booking, unbeknown to my daughter was made through a partner company in Hong Kong and no one was able to help cancel it or approve a refund of her hard earned $813AUD. We made many desperate calls and sent many emails to no avail. We were getting hard no's and the runaround at every turn. When I saw on a Booking.com complaints page that Christopher had assisted someone else, I emailed him. He replied quickly. I supplied him with all our attempts and correspondence to date and he took it from there. My daughter received notification one week later that her payment had been refunded. This was an extremely stressful time for us, and I can't thank Christopher and his advocacy group enough for whatever they might have done behind the scenes to result in this outcome.

This review is long overdue, but the appreciation we have for Elliott Advocacy still remains.

After numerous failed attempts last year to reason with the customer support staff of a travel service we purchased, never used, and soon after wanted to cancel, Elliott Advocacy helped us tremendously. We would have been out more than $2,500 if it weren't for their help. Christopher was responsive and timely, professional and impactful.

If we ever encounter someone in need of similar help, we would absolutely suggest reaching out to Elliott Advocacy.

Thank you again to anyone who assisted in resolving our situation!

Wrote to Elliott after unsuccessfully pursing refund for cancelled river cruise. Elliott contacted cruise line on my behalf. At same time I also wrote the state department of consumer services. Between the two contacts, I was finally able to get a refund six months after request process.

I had a distressing encounter with fraud, thinking I was responding to Citibank's warning about suspicious activities in my account. Unfortunately, it turned out to be a scam, and I realized this seven days later. Despite my initial dispute (which I started right away) being denied, I appealed, only to be informed that it would take an additional 15 business days for resolution.

In the midst of this, I detailed the situation, from a fraudulent "bank" call providing my password to unauthorized transfers from my savings to checking. Desperate for assistance, I considered pro-bono lawyers but found Elliot Advocacy. I decided to contact them, explaining my desire for Citibank to acknowledge the scam/fraud and consider evidence such as phone logs, timing of transfers, and the change in my login password provided by the supposed Citibank representative.

Within two days, Elliot Advocacy reached out, requesting my correspondence with Citibank. They then contacted Citibank on my behalf, leading to a call from a Citibank executive promising a resolution within 10 calendar days.

Recently, I received confirmation from my bank that the $2,500 lost to the fraud had been refunded. I am certain that Elliot Advocacy played a crucial role in expediting my case and achieving the most favorable outcome.

Thank you so much Elliott Advocacy!!!!

AA changed my flight schedule to leave 2 hours early and refused to refund my flight. I appealed at the supervisor level and still no. I contacted Elliot advocacy within days, AA called me to process my refund.
I was so impressed and happy with the service provided by Elliot advocacy that I will be making a donation to the group.
Thank you Chris and everyone else who worked on my case!

After a 2 month fight with an airline about a ticket that they cancelled the night before my flight, I was pretty close to giving up on getting a refund. I contacted Elliott Advocacy; they contacted the airline, and I got a refund within a week. They were communicative and helpful with me; I highly recommend them.

Mr. Ellliott and his team did an amazing job helping resolve a conflict with the crooks at Lyft. It's a long story (like most of these), but after hours of trying to find SOMEONE to communicate with at Lyft about an extraordinary overcharge (a $220 charge for a ride that was quoted at $85), writing to the executives on the Elliott web site, and trying to dispute the charge with my bank, all with no success, I shared my story with the Elliott team and asked for their help. They were responsive, asked me key questions, and I guess must have managed to communicate with Lyft since amazingly (and without any notification or communication), I received a refund to my credit card. I know it is not a big $ number, but it was a big aggravation, and I greatly appreciate their help.

I don't know what Elliott Advocacy said to United to get them to see sense, but I'm amazed.

To make a long story short: United canceled part of an international itinerary without notice or notification after travel had already begun, then gave me the runaround when I tried to get them to refund the replacement tickets or at least the ones that they had canceled. The final indignity was when they said they'd refund it, then decided that since I hadn't flown the entire itinerary as ticketed, they didn't owe me anything. (Spoiler alert: it's hard to fly as ticketed when they cancel one of the flights without rebooking!)

I went six weeks and twelve rounds of email with them with no result. Elliott wrote to them once and suddenly they agreed to process the refund.

I wish there were more people out there like this to help travelers who get the short end of the stick.

This agency provides a lot of information for a consumer. Their list of company contacts is very helpful. However, if you are expecting help from within their organization on an issue you can forget it. I contacted them with an issue with Airbnb and it's been almost a year and no one has gotten back to me. So be prepared to fight for yourself

They helped me tremendously every single time I had an issue. This is a great organization and I am proud to support them!

In January 2023 PayPal gave me a partial refund for a defective item. The refund was sent to a Chase credit card I had used for the original purchase (via PayPal). Unfortunately, I never received the credit on my credit card. Between February and July 2023, I contacted both PayPal and Chase multiple times. Each party accused the other one (PayPal said Chase had accepted the refund, Chase said they never received anything from PayPal). I escalated as much as I could within each company's customer service to no avail. In August 2023 I filed a CFPB complaint against Chase (unfortunately, a joint complaint can't be opened). Chase responded in October 2023 with the same information as before: "work with PayPal to resolve this". Next, I opened a CFPB complaint against PayPal, attaching the resolution of the Chase CFPB complaint. PayPal responded within 12 days reiterating that they had successfully transferred the funds to Chase. I used the CFPB response from PayPal to go to Chase again (in their response they provided the email address for their executive office) asking to reopen the case. They response did not change. After that, I used their response to reopen the case with PayPal’s executive office. I spent the remainder of October and all of November 2023 going back and forth multiple times with the executive office from both companies without getting anywhere. I requested evidence (i.e. a screenshot) from the PayPal system that Chase would be able to accept. Sadly, I got nothing. At that point, I received a few calls from both Chase and PayPal in which I told them that they were using me like a ping pong ball and that both companies should get on the phone together. But they were not really interested in a joint call. It was clear that I reached the end of the line using my resources.

That’s when I contacted Elliott Advocacy. I had the first contact on Dec 8th. I shared my story and all documentation (luckily I’m very organized and I had a very good paper trail). I don’t know exactly what Chris from Elliott Advocacy did, but within days both Chase and PayPal’s executive offices were calling me, though they repeated the same thing (talk to the other company). I only asked one thing: can we have a three-way conversation to sort this out? Chris kept working in the background. Eventually PayPal called me and said “let’s have a call with the Chase’s executive office”. The coordination took some effort on my part, but it finally happened on Dec 18th. It was a surreal conversation. The lady from PayPal was very professional and explained how a trace number works (many different Banks know what it is), but the lady from Chase was very confrontational saying that the trace number provided by PayPal meant nothing to them. After 20 minutes in which I simply watched them go back and forth, the conversation came of a deadlock. The lady from Chase in an extremely unprofessional way excused herself and hung up. The lady from PayPal stayed on the call. Very calmly she said that she disagreed with how Chase dealt with the matter, but understood I had no more recourse. Despite not admitting any guilt on PayPal’s part, she offered me a courtesy refund given my long-standing relationship of 22 years as PayPal’s client.

I don’t think this final favorable outcome would have been possible without Elliott Advocacy’s critical intervention. Chris’ deep knowledge on how to contact key customer advocacy departments within companies was fundamental. I am so thankful for what they did and accomplished! I think I should have contacted them earlier. I wasted 10 months getting nowhere and Chris fixed this in two weeks!

One Sunday I reached out to Elliott Advocacy on a whim and not really expecting a response. I was pleasantly surprised when a reply came within a few hours, and after a quick response providing the story, the entire package went to Best Buy within hours. A positive response and resolution followed with 24 hours.

The simple story was Best Buy bollixed a price match and my repeated attempts to resolve through chat were unsuccessful. The amount involved was small ($50) but the inability of their support to connect the dots was frustrating. The final straw was that once the request was sent beyond the level-1 support it was summarily rejected by someone who I suspect never even read the transcripts.

I'm highly impressed by Elliott's quick response and actions for such a minor matter. I believe his success is a product of his credibility in his advocacy. My case was simple to see and resolve but his push got them to actually review it holistically and get the correct answer.

Elliott Advocacy provided me with good advice regarding a horrible experience I had with Lufthansa Airlines, in which they forced me to cancel a long planned trip to Italy and failed to refund me for their mistake for over nine months, an amount over $1000. Elliott Advocacy also contacted Lufthansa on my behalf, which appears to have expedited the refund.

We reached out to Elliott when Al Italia canceled our flight and wasn’t refunding our $6000. Elliott put us in touch with the Department of Transportation and within a few weeks our money was refunded. When Vantage Travels cancelled our 50th Wedding Anniversary Trip
we were owed over $36,000. Fortunately, we contacted Elliott and he suggested that we file a claim with our credit card company. They took the money back from Vantage and deposited it into our credit card. Even though Vantage fought to get the money back they ruled in our favor, We are so grateful to Elliott because now we will finally get to celebrate our anniversary.

We reached out to Christopher Elliott when AAA insurance dropped us from our homeowners insurance due to an old roof. We had been customers of AAA for 40 years and have always bundled all of our insurance with them. We immediately re-roofed but were told it was too late even though our current insurance would not end until late December. We contacted our previous agent (now retired) who put us in touch with a current employee asking to escalate our request for reinstating our insurance. We were told that we could reapply in 2026. Feeling stuck and treated unfairly, we asked for Christopher Elliott's assistance. Within 24 hours we received a phone call from AAA saying that our insurance would be reinstated thanks to his efforts on our behalf. We are extremely grateful to have our insurance settled fairly. -Jan

I had been banging my head against a wall fighting unsuccessfully with Uber's online "customer service" trying to resolve a disputed charge that I believed was a mistaken duplicate for a ride I had already paid. Uber disagreed and suspended my riding privileges until the balance was paid. I had essentially thrown in the towel and decided I would just have to use Lyft or taxis from now on until I stumbled across Elliott Advocacy's column in my local paper. Figuring I had nothing left to lose, I decided I would give it one more shot and forwarded all my info to Mr. Elliott. In less than 24 hours he managed to do what I had been unable to do - got Uber to drop the unpaid balance, apologize, and restore my ride privileges. I was impressed and grateful!

I booked a $2k short notice flight to Australia via Expedia for July 2023. The first portion of my flight was cancelled by the airline. No alternate flights were available that day, so I chose to cancel the trip for a full refund. Expedia said they would get the refund to me back within 2 weeks. Every time I talked to them after those initial 2 weeks, they would push the date further back and give me more excuses to not give my money back. It exhausted me to play this game with them and I didn't know what to do since an international airline was involved. After learning about Elliott Advocacy in October, I sent them my plight. Elliott Advocacy was swift after I provided them the evidence they needed. In less than 3 weeks, I got my money refunded. I hate that we need this company, but I love that they are there for us.

I sent in an iPhone in excellent condition to Gazelle who had offered online to give $120 for one like it in good condition. When they received it, they said it had scratches (untrue) and offered $105. I asked them to return the phone. They notified me that it was shipped on Ocrtober 10th and would take 10 business days to arrive. It never arrived. When I contacted Gazelle (by email, since it's impossible to get a human on the phone) they first asked me to wait for it to arrive. Then in response to one email they told me it had been delivered and asked me to fill out a form and notify the police. Since I've had numerous packages delivered over 17 years with no problems I was skeptical. I kept asking them for a tracking number. When they finally produced one, it showed that the package was mailed on October 10th at Lexington KY, and there was no record of it after that. Gazelle stopped responding. I've been reading and enjoying the Elliott Advocacy web site for some time, and I reached out to them. On November 12th I sent them copies of all the email correspondence. On November 13th I received a phone call from someone at Gazelle who told me they were sending me $120 plus $50 for the wait. Astounding! When (and if) I receive the funds, the $50 will go to Elliott Advocacy with my grateful thanks!

I had run into a snag with a major airline carrier where $2,000+ worth of travel credits disappeared when I tried to use them to book travel. I worked my way up to the highest level manager available by phone and submitted to separate inquiries with their online customer care form, all to no avail in spite of the fact that I had screenshots and confirmation numbers to document everything that happened. A friend told me about Elliott Advocacy, and once I sent them all my information and they got involved, it was like magic. Just a few days later, I got a call from someone at the airline who had taken the time to thoroughly review my claim and documentation and was able to resolve the situation exactly as I hoped (she even issued additional travel credits as a goodwill gesture for the inconvenience I'd experienced.) I had reached the end of my rope before reaching out to Elliott Advocacy, and I'm so grateful for their expert help!

An airline had unjustly removed me from a flight that i had a ticket and seat for, and rebooked me for a flight the next day against my wishes. In the claims process they would not speak to me except through emails separated by a week and after multiple appeals, they deemed my case was worth $70 of airline credits. Multiple rulings from department of transportation deemed this a violation of rulings and that I was entitled to 2-3x my ticket price (which was $500), and despite my efforts to escalate, I was bullied by the airline and they closed my case against my will.

After 6 weeks of the airline refusing to help me, I saw Elliott Advocacy in the newspaper and reached out. They immediately responded and took on my case, after they advocated i heard nothing from the airline again and Elliott Advocacy had said to reach back out if I did not hear anything in two weeks, so I did. The very next day I received an email from the airline that they did not acknowledge my situation, but as a good gesture, would wire me 2x my ticket price.

I have no doubt that if not for Elliott Advocacy, I would have had to live with the unfair treatment I received from the airline. It is a breath of fresh air to see groups like this looking out for people who receive unfair treatment while traveling and put a check on these companies that abuse their position and power.

I want to thank Christopher Elliot for helping me resolve a large travel insurance claim with the Chase Sapphire Reserve travel insurance. The claim was for $19K, and anytime you go above $10K for a claim, you are subjected to a level of red tape that is extremely frustrating.

After two months of trying to deal with Card Benefit Services (the third party company that handles the insurance claims for Chase), I contacted Elliott Advocacy. I didn't really expect much, but within 48 hours after doing that, the claim was approved, and the check was in the mail. I had both someone from the Chase Executive Office contact me, and a senior specialist from the travel insurance company who worked with me to "unstick" the claim.

Without his groups help, I would likely have given up.

I want to thank Christopher Elliott for helping our group reach a satisfactory solution with a Viking cruise we had booked for November 2023. Part of the itinerary included three days in the Holy Land. When war broke out in Israel, the itinerary was altered and of course Israel was omitted. Our group was unhappy with the new itinerary, since we had been to the other ports and had only booked the cruise because it included Israel. I contacted Chris Elliott, who quickly got back to me. He contacted Viking on our behalf. We chose a future cruise elsewhere, which we will take next May. Our new cruise is more expensive. Viking credited us with what we had put out for the Holy Land cruise and will invoice us for the extra we owe. Christopher was a great help in getting us this awesome resolution!

I purchased a slightly used 2023 BMW with 3200 miles and full Factory Warranty in June 2023 from Stevens Creek BMW. I thought I had purchased a car "as good as new". Little did I know it was not. After completing the transaction, but before ever leaving the dealership's lot, the technician that was demonstrating the operation of the car was not able to connect the car to the BMW "ConnectedDrive" Account. The technician and salesperson advised me to wait another day for BMW to connect my account and see if the problem resolved itself. It did not.

Fast forward about 10 weeks. The car has been in the Dealership's Service Department for 62 days. Not only is the original problem unresolved, but the problems have gotten almost infinitely worse. While the car was at the dealership the Instrument Cluster failed. They replaced that and other electronic modules and advised against driving the car. The dealership will not accept any responsibility and told me early and often that this is between me and BMW. I also learn that the CA Lemon Law has been changed to exclude, used cars even with full manufacturer’s warranty, so BMW is not required by law to buy the car back. I am Stuck.

About eight weeks into this ordeal, I contacted BMW and requested a buyback. After not hearing from BMW for about 3 weeks, I contacted Elliot Advocacy for help. I got an almost immediate response asking me to forward all of my communications with the dealership and with BMW. Since I regularly read Chris Elliot's column, I had followed Chris's advice to document Everything and to be Polite, Persistent, and Patient. A few days after sending the information to Elliot Advocacy, I received a call from BMW "Executive Customer Care" indicating that Chris Elliot had contacted them on my behalf. The folks at BMW treated me like a VIP and agreed to buy back my defective car. It was a Huge relief.

I'm 100% confident that I would not have had this great outcome without the help of Elliot Advocacy.
Thank You!

I rented a car through TURO and was falsely charged $3000 for damages that did not exist. Chris Elliott helped me navigate my appeal and I quickly got my $3000 refunded! It was super helpful to have his input and advice when dealing with an app like TURO. Thank you thank you!

We received Airbnb gift cards from our kids for our 40th anniversary. We found a place to stay and used my work phone number to log into their system to redeem the cards. We did not realized that my work phone was actually someone else's account and the gift cards went into her account. We got no where with Airbnb, called multiple times, talked to multiple people. They simply would not help, would not return our giftcards. ( I could fill up this entire page with all the conversations we had with them!) We were so dissatisfied with their customer service! I reached out to Chris and his team and within a month we had our $1000 back. I can't say enough good things about his advocacy.

I have been a loyal HP(Hewlett Packard) customer with many HP products for 25+ years and HP Customer Service had been acceptable until this year. It appears that HP Culture has recently changed to the worst company’s including its CEO who ignores products/customer problems.

This is about very unprofessional HP Customer Support individuals and President & CEO to badly handle company defective products and ignoring customer inconvenience and time for several months for a customer not being able to use a brand new HP Laptop.

At hp.com website I purchased an HP 13.5” Laptop, Envy x360 2-in-1 Laptop 13-bf0797nr at $1,434.01 with a 3 year warranty which was delivered at the end of March 2023. Immediately after receiving it, I took it to my trip to Tokyo.

It was discovered that the product is defective; Touchscreen did not work. Because the HP customer service was not accessible by the 800 number from overseas, as soon as I returned to my home in California in the middle of May 2023, I started contacting HP company. Numerous contacts were made with HP Customer and Tech Supports wasting my many days, over 50 hours.

Two different tech specialists remotely accessed my laptop on two different dates by deleting all programs and personal data from the laptop. By a request of the second tech individual, I took it to a UPS store and sent it to a HP repair shop early July 2023. The laptop has been in the HP Repair shop for 4+ months because HP could not control to get a replacement Touchscreen because it was found through a numerous contact with HP Customer Support that the model and part had been discontinued. However, HP Customer Support kept emailing me every two weeks delay notices of finishing repair every 3 days.

Since I have purchased a 3 years No Risk Warranty, I requested HP to send me a similar product, Spectre x360 2-in1 Laptop 14-ef2047nr or issue a full refund check of $1,434.01, But, HP said Spectre is a business product and cannot be replaced (actually on HP website it is sold as Home product same as my defective laptop, Envy), and reluctantly offered a Cash refund excluding Sales tax! Although HP can get the tax refund from County Tax Collector Office, HP Customer Support in India insisted that the tax amount is non-refundable because I used the laptop once.

Because all my experience above are unreasonable, I wrote letters twice to HP President & CEO, Enrique Lores. But, he did unbelievably ignore all my messages despite it was later discovered that he had received both of my letters. Then, I started getting a help by Mr. Christopher Elliott, Elliott Advocacy in September 2023. Mr. Elliott contacted HP multiple times, and finally Joshwa Sanjeev, an assistant of HP executives contacted me by email.

I had to explain Mr. Sanjeev all that had been happening again, and he finally proposed the full refund which needs several days to be processed inside HP and another several days for the check to be delivered. This kind of time table was not acceptable. Thus, I requested him to immediately ship HP Laptop, Spectre x360 2-in1 Laptop 14-ef2047nr with 3 Year Risk Free Warranty. It took time for him to get authorization and the replacement Laptop was delivered to me. Despite I have been a loyal HP customer for 25+ years and HP has all my purchase records, he request me to send the receipt and other information.

All were ridiculous and inconvenient experiences with no apology from HP. The problem should have been solved in June 2023.
Without the help by Elliott Advocacy, I would keep wasting my time with HP company without my laptop. Thank you very much, Mr. Christopher Elliott!

Dr. Satoaki Omori

Had a issue with Hertz and Christopher Elliott and his staff intervene on my behalf two days later I received a call from Hertz and all issues resolved.

5 Stars for understanding the issues

5 Stars for prompt response.

5 Stars follow-up.

I highly recommend Elliott Advocacy to all.

They are the best .

Jeffrey S

I have no words to thank Elliott Advocacy. Mr. Christopher Elliott and his team are always ready to help and guide customers thru the clouds of red tape and misguidings of some business. I have to thank them twice. In 2021 they help me with a refund from an hotel in Rome with patience, dedication and professionalism.
Some days ago I had an issue with a non solicited credit and membership from Uber and a promotion from Capital One (Uber One).
It was a kind of Catch-22 situation. I called Capital One, wrote an email message to both companies's executives (contact info taken from Elliott Advocacy's useful list), chatted with Uber to no avail. Then I had an Eureka moment: I sent all the information to Mr. Elliott (I knew the drill) and he answered in less than 24 hours. From then on, he and his team found the right solution. Mr Elliott contacted Capital One and again, in less than 24 hours I got a call that solved all the issue. Let me clarify that I am a Capital One customer of many years, and this was the first time I got an issue that was happily solved.
I highly recommend Elliott Advocacy to all. I commend their noble mission all the time. Thanks.

The team at Elliott advocacy was a fantastic resource for dealing with a damage claim that was submitted to us six months after our rental.

Due to the amount of time that had passed, we had lost access to much of the evidence that would have substantiated our defense (photos taken of car, Security Camera Footage at Rental Home, etc.). After the Elliott group contacted the Rental Car provider on our behalf, we received much more prompt responses to our concerns. We were able to successfully close the claim within one week of involving the team at Elliott, with the ending result being all alleged expenses waived.

Thanks again for all of your help!

I had two fraudulent bookings on on a travel site, and then MY account was frozen when I noted it to the company. After lots of fruitless emails and calls to unhelpful call centers, they told me to set up a new account, but none of my "status" or credits would transfer. I contacted Elliott, and sent my documentation, and then two days later the company called me and asked if I would prefer to have my old account reinstated or my status and credits transferred to my new account. I am genuinely shocked at the altruistic helpfulness of this organization.

My daughter purchased a plane ticket for a trip to Australia to celebrate her 21st birthday from Booking .com. When her trip was cancelled due to an airline change making it impossible to make her connection, we were told she would receive a refund. Month after month of phone calls, emails and waiting, I contacted the Elliott Advocacy for help. Shortly after they became involved, my daughter received her refund. I wanted to thank the Elliott Advocacy for assisting in resolving our desire for a fair outcome.

I purchased 2 sets of OTC hearing aids from Audious in December of 2022. I decided they were not what I wanted and returned them within the grace period. Audious acknowledged by email that the hearing aids were received, and promised a refund. After months without a refund, and repeated (ignored) emails from me, in June of 2023 I finally asked Elliott Advocacy for help. In less than 24 hours, Christopher informed me that the company was out of business. At that point, I thought my money was not recoverable. He suggested I try to get a refund from my credit card company. I did not think Wells Fargo would refund my money, as it was not their fault I had been defrauded. But I called and was pleasantly surprised to get my money refunded.
This is at least the third time Elliott Advocacy has helped me. Once, I was able to look up contact information on the website. Another time, I was given contact information for a company which had not been listed on the website yet.
I commend Elliott Advocacy for all the help it has given so many people over the years. Thank you for helping me!

Booked a Viking cruise from Spain to the US. Paid for AirPlus and Travel Insurance. Three days Later Viking wasn’t able to book Delta for us as the Air Plus wasn’t really a guarantee that we could choose our airline. We dealt with Viking Cruises two days and canceled when they wanted another $325 each for a delta flight. They had booked us United BCN-FLL-DCA and back to Florida.

Viking refunded $4,750 in June but held $998 which by my calculations was insurance and AirPlus.

We had Disputed through Goldman Sachs our credit card company and after almost 3 months they upheld Viking. I don’t think much of them!

The next day I contacted Elliott and one day after they opened an inquiry Viking contacted us and have did they will refund the remaining amount and they were gracious enough to give us va $500 future cruise credit!

I never expected such a fast response from Elliott let alone Viking. Thank you DeWayne at Elliott for advocating on our Behalf.

I booked a room through Booking.com for a 9 night stay. When I arrived at the property, I was informed they had no reservation for me and that the person who listed the property had done something similar to another family just five days before. I reached out to Booking.com multiple times, but they never once responded to my messages. I reached out to Elliot Advocacy and within two days, Booking.com issued me a refund for the additional cost I incurred as a result of having to scramble to ensure my family's vacation was ruined. I still don't understand why Booking.com can't respond to me directly, but I am so grateful that Elliot Advocacy reached out for me and got the result I was hoping for. Great, great experience.

Elliot Advocacy helped us to get almost $1,000 back from FlightNetwork. We had given up after numerous emails and calls. Once Elliot Advocacy got involved the company responded and eventually refunded our money. Thank you Elliott Advocacy!

I cannot thank Elliot Advocacy enough for helping me with a dispute with a rental car company. They were able to reach out to the company on my behalf. The rental car company finally backed down on their claim that I was responsible for damage to vehicle I rented from them. I'm glad they look out for the little guy against those that use unfair practices. Keep up the good work Elliot Advocacy!

When Cunard cancelled our cruise and promised to reimburse all our costs, I followed all their instructions and submitted our claim for last-minute air tickets from London to San Diego, a night at the Heathrow Hilton before the flight, and an Uber ride from the Southampton port to Heathrow. I heard nothing from Cunard for over three months, politely emailing them every 4-5 weeks, and eventually escalating to the contacts on the Elliott Advocacy site. I followed Elliott's process and advice but after 3+ months, I finally asked them for help. I immediately received a message from the team asking for specifics, which I provided. They contacted Cunard on my behalf and asked me to wait 2 weeks to hear from Cunard. When 2 weeks passed without anything from Cunard, I again contacted Elliott's team. Two days later I got an email from Cunard with an attached letter saying my claim would be paid in full. I was overjoyed! I've read Elliott's newsletter and newspaper columns for years and never thought I'd be in a position to ask for their help, but I am sure glad I know about them. I definitely recommend them.

I booked in March 2023 for 4 nights at a hotel in London through Hotels.com and later was informed that the hotel is no longer to honor my booking due to permanent closing.

Hotels.com gave me three options of hotels to choose and I picked one and let them book for me the new hotel.

In may Hotels.com emailed me and said" since your reservation is a hotel collect payment, we need to charge you with you original amount, about ~1038$, so we can cover the difference to your new hotel". I didn't think much and agreed to pay and she charged my credit card for the money and helped booked the new hotel.

Later next day I realized the hotels.com website is still showing the new hotel is booked and needs to pay at the hotel. I was confused and asked hotels.com to explain how it works like I was charged but they didn't pay the hotel and I will be likely charged twice.

I made multiple calls to hotels.com only to put on hold many times and couldn't get a good answer. Finally, I was instructed by a hotels.com that once I arrives and checked in the hotel, call hotels.com and they will pay the hotel for me.

Tadah, I arrived in London June 29 with my family, dragging my heavy bags, called hotels.com, was put on hold a couple times, spent almost 2 hours speaking at my phone, but the hotels.com just can not pay the hotel for me. Frustrated again, I ended up paying again with my credit card.

During my vacation, I kept sending emails to hotels.com asking for the refund of my hotel payment but received no response. I felt deceived and unjustly treated by the company.

I searched the internet and came across Elliot Advocacy and read a story about the help they provided successfully resolve someone's problem.

I wanted to give a try and filled out a form and wrote to help desk.
Very quickly I received a response from Dwayne Coward on July 25 who suggested me to write a paper trail and which I did on August 4. Dwayne let me know on the same day that they have contacted the company on my behalf.

Very gladly on August 13, I received notification forwarded by Dwayne that the company have decided to refund me the money.

A couple days later, I received notification directly from the company and shortly after they refunded me.
It has been an extraordinary experience and journey for me because I have never encountered such a case like Hotels.com. I was surprised at their repeatedly putting you on hold, every time you call you will be asked to repeat your information, retell the story because the person of the call center changes each time. They are not good at understanding English which get things more frustrating.

It is Elliott Advocacy that helped me out of this frustration and get my money refunded. Elliott Advocacy is so great professionally and respond very quickly . To a helpless consumer like me Elliot Advocacy is like a life saver.
I want more people to know about them and with their help the company like Hotels.com could correct and improve its business practices.

I worked with Elliott Advocacy for a situation I had with Bank of America where I accidentally sent $2,000 via Zelle to the wrong recipient because the phone number was off by one digit. This was a lot of money for me to send to the wrong person so you could imagine the anxiety I felt with the situation. Performing a Google search I found Elliott Advocacy and worked with Christopher who was very helpful throughout the entire process. He answered all my questions and made the process go by smooth as it was like he performed magic with the way the bank cooperated in the process and how the accidental recipient was very cooperative as well. I highly recommend anyone work with Elliott Advocacy to help with their consumer affairs. Thanks Christopher!

When I encountered an issue with Lyft charging me a large and erroneous "damage fee" against my will, it felt like Lyft had all of the power and there was nothing I can do. Then after a quick search around the internet, I found that Elliott Advocacy had extensive content about this exact issue and that I was not alone. I reached out and they responded quickly, clearly, and helpfully. Christopher contacted the company on my behalf, and the issue was rectified within a week. Highly recommend.

I had booked a one night's stay with Holiday Inn using airline miles. When we got to the hotel, they asked for a credit card to put on file as a security. After leaving the hotel, I discovered that they had actually charged the card for the entire stay. I called them, and they denied the charge existed. I spoke to United Hotels, who had used my miles and paid for the hotel. After being on the phone with them for an hour, they said they contacted Holiday Inn, and Holiday Inn denies that they charged the card. I sent a copy of the charge, and United Hotels reached out to Holiday Inn, but to no avail. Holiday Inn would not respond to either myself of United Hotels. I reached out to different representatives of Holiday Inn, and did not receive any response. Finally, I heard of Elliott Advocacy, and they got on the case right away. Within a few weeks, I received a phone call from Holiday Inn stating that they will refund the charge.

In July 2023, our family stayed at an AirBnB second story apartment in Sydney, Australia. After we left, the owner extended the external retractable awning (over the windows outside) and discovered a tear. He had not check this awning for awhile. We had not even noticed the awning or opened any windows which might have torn it. He told us he had no idea who had torn the awning, but it was AirBnB's policy that he had to make a claim against the last tenants so that his insurance would pay for it. We both submitted details on what happened, but, for whatever reason, AirBnB decided we were responsible and needed to pay $3000! I have had experience with Elliott Advocacy before (with VRBO) and knew what a life saver (and stress reducer) they are, so I contacted them immediately. I got a response within hours. Between Elliott and myself, it took a few calls, but we convinced AirBnB that since the owner didn't even think I was responsible, I shouldn't be expected to pay. The matter was dropped and I am super thankful. Having Elliott working with you is wonderful.

Our Airbnb host in France canceled us with about two hours notice before our arrival. Comparable bookings then were 3 and 4 times what we agreed to pay and were in very limited supply. Airbnb provided virtually zero support or help to find another place. We managed to find a place in town, without traveling 12-15 miles away as Airbnb had suggested, but it cost double. One Airbnb support person promised to pay the difference but someone else reneged on that, claiming she was only a trainee who didn't know what she was doing. We complained to the Better Business Bureau, and Airbnb simply doubled down. One day after Christopher Elliott contacted Airbnb, we were pid the difference.

I have been reading Elliott Advocacy for years on line. When a problem occurred on our vacation, I reached out to him.

We were on the American Queen Navigator on a cruise of the 5 Great Lakes in May. Great trip for our group of six up until the last day.

We were in Port Colburne, just getting back from Niagara Falls. We were suppose to travel on the Welland Canal to Lake Ontario and then Toronto to fly home. We were informed that because of "mechanical" issues we would be bussed to the Toronto airport (we later found out the same "mechanical" issues occurred on an April 5 Great Lakes cruise on the Navigator)

As a retired geography teacher, one of the highlights of this trip was cruising on the Welland Canal and Lake Ontario-the 5th lake -. we were very disappointed and endured a long bus ride to Toronto. We asked for a consideration because of the shortened cruise, but received no satisfaction and really no returns of our emails for the 3 months.

I reached out to Elliott Advocacy and forward all our information. We received word this week that we will all receive vouchers for future travel

Thank you Elliott and your team

We found out just last month that there was a recall for my husband's CPAP machine, which happened TWO YEARS AGO! The company was dragging their feet and had a shipping date 8 weeks away to replace the machine. I contacted Elliott Advocacy, they contacted the company, and a week later - lo and behold - the new machine was delivered! And I know it was because Elliott Advocacy contacted them.
So thank you thank you thank you for all your help! What a wonderful nonprofit to help us consumers!

Linda Jordan

I have been helped by Elliott Advocacy for many problems using their lists of company contacts. The most recent one was Amtrak cancelled my train but never told me. When I called reservations to change to a different time I was stuck on infinite hold for more than 2 days. So as not to miss the cheaper fare I booked a new trip. Days later when I got hold of reservations to fix the problem. They could not give me a refund for the cancelled trip. They told me to write to Customer Service for my refund. After following the "Elliott" process of step by step escalation. Amtrak never responded to my multiple requests for a refund. At that point I asked Elliott Advocacy for help. Elliott got me my refund.

Elliott is a great organization that I support annually.

My wife and I experienced a disturbing episode with a local contractor who we hired to make repairs and updates to our master bedroom clothes closet. The work was shoddy and ultimately failed causing a bigger mess than we started with. Several calls and emails were ignored, so we followed the advice of Elliott Advocacy who explains quite clearly how to self-advocate with firms that do not do what you pay them to do. This includes leaving a paper trail of communications, what to say, and many times, who to communicate with through their list of company executives on their website. In this case, a call from Christopher Elliott combined with my complaint to the local Better Business Bureau finally spurred some action and the general manager of this contractor called and offered to settle my complaint exactly as I requested.

I had a bad experience with a credit card travel program, and spent 5 hours trying to get help, to no avail - no satisfactory resolution, and out of pocket for upgraded airline seats when now flying main cabin. Elliott Advocacy was able to forward my complaint to the right people and get me heard; I got compensation that was 10x what the credit card initially offered me from my first call.

I wanted to cancel a flight on Jet Blue. I googled for the number. When I called my call was answered by someone claiming to be a Jet Blue agent. They charged me a $500.00 cancellation fee which should have shot up a red flag. When I went on my email, my cancellation fee was made by a company called ORB TICKETS.
I tried to reach the company which never happened. I went online and contacted Christopher Elliott. After many emails back and forth, Chris helped me find resolution. I finally received my $$$$ back on my credit card last week.
My advice is, DO NOT GIVE UP HOPE. Chris will do everything he can to help you in your time of woe.


Amy Masick

My story involves so little money relatively, that I am embarrassed to include it among the reviews posted about Elliott Advocacy. But here it is...
I have an account with Uber. I have always found their taxi service efficient and reasonable. But when I tried to put my granddaughter on my account, I hit a snag. Uber seemed to accept her on the account but when she called for a ride, they told her there wasn't enough money in the account. I thought that strange because they have a credit card on file and each ride is automatically charged to that Visa.
But they insisted there 'wasn't enough money in the account' so I authorized them to charge my credit card $100. That still didn't work and finally, I opened an account with Lyft and my granddaughter was able to get her rides.
But when I asked Uber for the $100 to be returned to my credit card I was stonewalled in a masterful fashion. I contacted Chris Elliott. The issue was resolved in THREE days! Chris told me someone would contact me from Uber and sure enough, I had a call from Uber the following day...and the money was returned to my account on the next business day.
I was in awe. The amount involved wasn't very much but there is such a thing as principle!
Thank you Elliott Advocacy!

We booked a house thru VRBO in Kissimee Fl for May 2022. It was to celebrate our 50th Anniv with our children & grandchildren so 19 of us were flying from MN to FL. This was our once in a lifetime family trip. I called VRBO before we left as communication from the host stopped & we had not received the house entry info. VRBO customer service assured me it was no problem & to contact VRBO when we land if we still had not heard from host. When 19 of us landed in FL and we called VRBO as we still had not rcvd info for the house that was paid in full for the week, the run around began. VRBO rep would try & transfer call to next dept to help us which would then drop & VRBO rep never called back & upon us calling them back we would have to start at square one explaining situation upon which call would drop at some point before we could get help. After 4 hours of being stranded & waiting for VRBO to find us hotel rooms or new house, we found & paid for our own hotel rooms so kids could go to bed. This fiasco continued next day with us being told to find a new house on VRBO website, then call them & they would see if they could get us that property the next day. We finally found a house thru Air B&B we could get in immediately & paid for that on our own so we could begin our vacation. VRBO assured us we would be reimbursed for our expenses however once we got back to Minnesota no one would return our emails which is mode of communication we were told had to be used. I finally contacted Elliott Advocacy as I had read how they helped travelers in the MPLS Star & Tribune. I followed their suggestions on how to fix your own consumer problem, keeping a paper trail, and contacting the VRBO executives at email addresses provided by the Elliott Group. Elliott Group advised us to contact our credit card company for getting house refund. We did & VRBO finally refunded us for the house. Hotel rooms were finally refunded one year after our trip when Elliott Group sent copies of the bills for us as VRBO kept telling us they weren't receiving our emails or mail. When I was getting no where with VRBO on my own the Elliott Advocacy listened & was a Big help. I wanted to warn others that VRBO book with confidence guarantee is not real and I wanted to give a Big Thank You to the Elliott Advocacy Group for listening & helping a frustrated grandma.

Back in Nov 2019 I purchased two round-trip tickets to London but due to the pandemic, I requested a refund. Expedia said British Airways would only provide a credit (voucher). Fast forward to Dec 2022. I learned that BA extended the deadline for vouchers issued during the pandemic to 09/2023 (now extended to 09/2024). My husband and I were ready to make plans for a trip abroad and wanted to use the voucher. I contacted Expedia numerous times to explain my situation and they repeatedly told me that they couldn't help me because they only keep records for two years and directed me back to BA. BA repeatedly said I had to deal with Expedia because I purchased the tickets through a third party. I had proof that I made the purchase but this didn't seem to make a difference. I sought out the help of Elliott Advocacy and worked with Dwayne by sharing all my info and evidence. Expedia wouldn't listen to me but they listened to Dwayne and the problem got resolved. I'm so grateful for their help and highly recommend their services.

My husband and I booked a vacation through booking.com in April. 2023 Much to our surprise, we got charge twice for the stay, once by the hotel and again by booking.com. The overcharge was over $1,000 which, as a retiree, was a big loss! After spending six weeks calling, emailing and sending internal chats to Booking.com, we were no closer to resolution. Every time we called, we got a different person who gave us a different response. Three times we submitted requested documentation from our bank confirming the overcharge. In the eighth phone call, we were told there were no supervisors to speak with, but that "someone would call us back". They did not. I was besides myself and desperate to get our money refunded. When I contacted Chris, he got right on the case and within 48 hours we heard from an actual customer service manager who explained what had happened and approved our refund . We were refunded three days later. Chris was a miracle worker! I wish I had found him and his organization sooner.

My family went on a cruise in December 2022 and our return Southwest Airline flight was cancelled (the Southwest Debacle). We booked with another airline to return home. Southwest Airlines refunded Princess for our return flight since we booked the airfare through Princess. I contacted Princess by numerous phone calls and emails for months to return the money from Southwest. They said Southwest will send vouchers. But when talking to Southwest, they won't send vouchers when they refunded the money. The Princess' customer service representatives and their supervisors had no clue what to do. The emails to the Vice President, Director and President received no reply. I found out about Elliott Advocacy and contacted them. The money was returned within 2 weeks. I would definitely recommend this company! Thanks!

After almost a year of a back and forth trying to get a cruise refund, I contacted the Elliott Advocacy. Dwayne Coward worked with the company and within 4 weeks the issue was resolved. Thanks to Dwayne and the Elliott Advocacy for their timely help and advocacy.

I would like to recommend Elliott Advocacy to anyone who may need a consumer advocate. In my case, it was trying to get a refund for a cancelled river cruise with American Queen Voyages. I had been waiting four months for this routine refund and could not get any status updates from guest relations/customer services with American Queen Voyages. I had seen some articles from the column "The Travel Troubleshooter" and contacted Elliott Advocacy. Christopher Elliott responded to my request immediately, and helped organize my paper trial, after which he contacted American Queen Voyages not once but twice on my behalf. End of story: refund received! Job well done.

I first filed a claim with Travel Insured last 12/21/22. In late AprIl, four months later, my claim was still "under review". I asked Chris Elliott to intervene on my behalf, and within 24 hours I had a resolution. THANK YOU!!

Elliott Advocacy helped me hugely to have the ticket for which I paid.

When I booked a flight through Booking.com and was charged extra for changing my flight date my nightmare begun.
I found out that I didn't have a ticket to board my flight, even though gotogate support confirmed I had. Frustrated and helpless, I turned to the Elliott Advocacy for help. They were amazing! They listened to my case, understood my frustration, and took swift action to resolve it. They were able to get in touch with Booking.com and Gotogate on my behalf and ensured that my ticket was issued.

I can't recommend the Elliott Advocacy enough.

Thank you so much, Elliott Advocacy, for your professionalism, dedication, and expertise. You are lifesavers!

On the morning of March 23, I tried to reserve 2 rooms though Booking.com for 6 days from April 5-11 at Churchill Hotel in Washington D.C. I attempted to reserve, inputted credit card information, etc,, but was kicked off the site without explanation. I returned to the Booking site, and it indicated that the rooms I had tried to reserve were no longer available and that only more expensive rooms could be reserved. So, did not continue with Booking and went to a different site to seek another option where I found rooms at the same hotel for a price equivalent to what I had originally tried to reserve on Booking.com. I therefore booked with the other site. Shortly thereafter, I received an email from Booking.com confirming my original room choice, I immediately called Booking to cancel and was informed that Booking could not cancel the reservation, that only the hotel could do that, indicating that I should call the hotel. I immediately contacted the hotel and cancelled the Booking reservation.
I called Booking once again asked to speak with a supervisor who indicated that the reservation had been made by Booking using a third party, HONGKONG YONGZHENG TECHNOLOGY CO., LIMITED. He said he would contact the third party to cancel the reservation but stated that he had little confidence that the cancellation would happen.

At the recommendation my travel insurance agent, I contacted Elliott Advocacy and received an immediate reply plus a follow-up from Elliott that he would be contacting the parties involved. Also, examining his webpage, I was able to find the key people at Booking.com to contact regarding this problem.
I am pleased to report that thanks to Elliot Advocacy, the reservation charge was rescinded. Kudos to their effective action!

We had been trying since November 2022 to get 5 fraudulent charges off of a credit card. There were numerous phone calls as well as letters written with no response. I contacted Elliott Advocacy on 6 April 2023 and the issue was resolved with credit received on 13 April 2023. Quite a turnaround! Extremely satisfied with the outcome and highly commend Elliott Advocacy.

I bought a Frigidaire refrigerator (F20.5 Cu. Ft. top freezer refrigerator; Serial # 4A20815539) from Lowe's for my rental on April 18, 2022. It stopped working (not cooling) three months later. My first call to Frigidaire occurred on July 21, 2022, requesting a repair for the refrigerator. Frigidaire scheduled a service appointment on July 25, 2022, but the service provider cancelled it due to the sickness of a technician. Then another service appointment was scheduled for July 28, 2022, with a different service provider. A technician did come for this appointment, assessed the refrigerator, and ordered a compressor and an evaporator for replacement. This technician made other six trips (from Sept. 1 to Dec. 28, 2022) but was not able to get the refrigerator fixed. Therefore, my tenant has not been able to use the refrigerator for the last 6 months.

Since July 21, 2022, I have made more than 20 calls to Frigidaire and associated service providers. At least three representatives of Frigidaire hung up on me. More than 10 service appointments were scheduled. Some of these appointments had to be rescheduled or cancelled till the last minute; 3 appointments had no showing.

After so much time spent with my refrigerator still not working, I felt so powerless, helpless, and hopeless that I gave up my effort to contact Frigidaire since late January 2023. On March 15, 2023, I read the April 2023 issue of Kiplinger's Personal Finance and it features a story about Mr. Chris Elliott and his Elliott Advocacy. I contacted Mr. Elliot for help on March 16, 2023. He responded to me immediately!

On March 18 (Saturday), Mr. Elliot emailed me that he contacted Frigidaire on my behalf. Guess what? Around 10 am on March 20, a Frigidaire representative called me to say that the company sent a return authorization to my local Lowe's store and asked me to contact the store to how to manage the return. The Lowe's store picked up the broken refrigerator back last Friday (4/ 7) and delivered a new refrigerator of my choice to my rental property this afternoon (4/10/2023).

Without the help of Mr. Elliot and his team, I do not think I would have had this resolution. I am very thankful to them! Many thanks to you, Mr. Elliot.

Dwayne from Elliott Advocacy helped our family receive a refund from Lufthansa.
Last summer, we travelled from Toronto to Varna, Bulgaria. We arrived at the final destination 23 hours after the scheduled time. As per the European regulations, we were entitled to a compensation for inconvenience. In October 2022, Lufthansa promised to send us a wire transfer of 2400 Euros. From October 2022 to February 2023, we exchanged almost 100 emails with Lufthansa and communicated with 6 customer service representatives.
Luckily, Dwayne intervened and approached Lufthansa on our behalf. As a result, two weeks later, in March 2023, we received the compensation we were entitled to. Without his help, we would have probably never received our compensation.
Moreover, we are happy that through reading the Elliott Report newsletter, we are learning how to be better consumers, who know their rights.
Thank you, Elliott Advocacy Team for what you are doing!

Bilyana and Family
Toronto

Chris and his team worked tirelessly to help me recover over $2000 in lost airline tickets. What started out as a dream vacation to Italy quickly turned into a nightmare due to a medical emergency. Chris and his team guided me through every step of the process and checked in on me throughout the ordeal. Words can not express how grateful I am for all of the guidance and support. Please keep up the amazing work! You are changing lives and making a difference!

I've browsed Elliott's website for years now. By following their posted advice, I was always able to get a fair resolution to any issues I had with a company. That was until Amazon.

I had received a wrong item, and spoken to a supervisor. They'd promised, in writing, to fulfill the resolution we'd discussed once my item arrived. I called back as the supervisor had instructed me, and went through hours of the worst customer service I'd ever received. One of the agents was outright yelling at me. I tried the next day with no luck. No one would honor the written promise Amazon's supervisor had provided me.

I was extremely stressed and overwhelmed.

Finally, I reached out to Elliott Advocacy and explained what I was dealing with. They took my case and contacted Amazon on my behalf. In less than three days, I had an e-mail from an executive customer service agent following through on their promise.

I don't think words can adequately express how grateful I am for the help Elliott Advocacy provided. They made a world of difference in an already stressful time.

I spent months trying to get my ticket voucher from British Airways after I had to cancel a flight prior to the pandemic, then of course, due to the pandemic was not traveling... BA had no evidence of my ticket or the payment so were not giving me any money/credit. I had all of the emails of my ticket confirmation (purchased on the official site) and credit card statements. BA customer service was either rude or sending me in circles. Once I contacted Elliott, my case was resolved within WEEKS. I was given a ticket voucher for almost the entire amount of my ticket.
I cannot say enough about Elliott advocacy, Christopher was kind and messaged me personally, they are professional and communication is timely but most importantly- they get the job done!

I am so impressed with Elliot advocacy!! We rented a car for 2 weeks through Expedia. The cost was over $1,700. When we arrived at the car rental company, they refused to give us a car and said we can reach out to Expedia for a refund. Expedia had a hard time reaching anyone at the car company for a while. Then Expedia refused to give us a refund saying that the car rental company marked us down as no-shows! We spent hours and hours trying to get our money back. We tried with both Expedia and the car company and they were impossible to deal with. The car company said they never even got paid from Expedia and refused to try to help us clarify that we absolutely showed up for the car but they refused to give us one. Expedia said this is their policy for no shows and refused to try to confirm that we were not no shows. After 8 months of unsuccessfully trying to get our refund, someone mentioned Christopher Elliot to me. I reached out and within a few weeks had my full refund back. I do not know what kind of magic he has done because trust me, we tried every way possible. I can’t thank them enough!

Subscribing to Elliott Advocacy has taught me so much about how to be prepared to advocate for myself. And when that didn't work, I went to them for help with detailed records. They responded to my request very quickly and sent my records and their request to the company that had been ignoring me for weeks. And next thing I knew, my refund was on my credit card statement. I am so appreciative of the great work that they do!

American Airlines moved my families flight from 11am to 9am. We were coming off a cruise ship and could not make the 9am departure time. American Airlines could not accommodate my family on any flight later in the afternoon as they were all booked. I called multiple times over weeks to check if availability. I was then advised via a phone agent that I needed to cancel the trip in order to request a refund, and that the refund should be a special exception as they could not move me to a flight that would work for my schedule with the cruise ship departure (their policy is normally 4 hours for $ back). I was denied refund multiple times. Since we had booked our travel so far in advance the travel credit they were offering would not work for my family as we had to travel before the day we purchased our tickets and already have our travel planned up until that time. I was just asking for an extension and was getting nowhere. I contacted Elliott Advocacy and the next day after I had been told they would escalate my case, a member of the Media Team of American Airlines called me and extended my credit another six months, and turned into an actual "credit" that could be used for anyone, not just those that were originally on the tickets. Thank you Elliott Advocacy!

Last year I had basically been strong armed into massive charges at a club in Turkey while traveling alone. Two of my credit cards had been charged. One Bank handled the problems without a problem, but the other bank would not refund the charges despite all evidence of malfeasance on the part of the bank. That's where Mr. Elliott came in, and after seeing evidence of my good effort attempts at working with the bank, was able to get in touch with the banks executive office, and resolve what had been months of no progress with the bank in a couple weeks. Ultimately his work saved me $8000, and I am extremely grateful for his services. I recommend him highly to anyone in need of consumer advocacy.

My husband and I were on a Royal Caribbean cruise in May, 2022 along with my husband's brother and his wife. My brother-in-law suffered a stroke on the ship and was transported to the hospital in Port Canaveral, Florida. The ship was to continue on to the Bahamas that evening, and we did not know my brother-in-law's condition or prognosis. We made the decision to leave the cruise so we could be there for my brother-in-law and sister-in-law. Royal Caribbean would not allow us to leave the ship until we paid $756 each as a fine which they said was imposed by the government because of the Jones Act. Of course, we paid the $1,556 because we could not continue on the cruise not knowing my brother-in-law's condition. When we got home, I attempted to contact RC. Getting thru to someone in authority by phone was impossible. I sent an email, as instructed, but never got a reply. This despite following up several times. I contacted the Federal Maritime Commission and they opened a case. They tried several times to get a response from RC, but had no luck. They eventually closed the case because they could not get a response. In February, 2023, I contacted Elliott Advocacy. They contacted Royal Caribbean on my behalf, and on March 7, 2023, I received a call from RC Corporate offices. They said that I should never have been charged the $1,556 and that they would issue a credit to my credit card. On March 13, 2023, the credit was posted to my account. I'm beyond grateful to Elliott Advocacy for accomplishing in a few weeks what I had been trying to accomplish for 10 months.

Ticketmaster was holding on to my money indefinitely for a show that had been cancelled by the artist. Elliot advocacy helped me get my money back.i was so grateful for the help because Ticketmaster really gave me the runaround.

We had booked a round trip from Minneapolis/St. to Maui and upgraded from coach to Comfort Seats at an additional coast of over $300 per ticket. About 3 months before our departure the airline canceled our flights and rebooked us. The return flight from Maui to Seattle did not have comfort seats available so we were in coach. At the time of the change we were unable to get our seat refund. I contacted Elliott Advocacy for advice. They provided me with excellent advice on how to proceed with obtaining a refund which was successful. They also said that they would intervene if necessary. Their responsiveness and help was excellent.

We purchased a cruise from American Queen Voyages in Dec 2021. This Memphis to New Orleans cruise was scheduled for Nov 26 - Dec 3, 2022.

On Sept 20, 2022, we received an email from AQV informing us that the cruise was canceled. We could either get a voucher for a future trip or request a refund. On Sept 21, 2022, we requested a full refund & were told it would take 60 days.

Sixty days came & went. I called our sales contact & emailed AQV asking for our refund again. A phone call from sales & an email from the President stated that our claim was being processed & we would have our refund by “the end of the calendar year”.

2022 ended. Early in Jan, friends suggested reaching out to Chris Elliott & his Elliott Advocacy group. I reached out. As guided by his Help Desk, I shared my story. Chris made several phone calls to AQV in our behalf.

On Feb 17, 2023, we received our full refund!!!

Cannot thank Elliott Advocates enough!!

May & Bill Younclaus

I was having an issue with a travel insurance company over a claim they did not want to pay. One difficult part was any correspondence I had with the company was with a new person - I had no direct email addresses or phone numbers, so I could never build a case with one person. Elliott Advocacy contacted the company on my behalf and very quickly, I had an actual person reach out to me and I was able to resolve the issue. Thanks so much!!

My daughter and I (she booked, I paid) rented a posh Airbnb home in Santa Fe, New Mexico for Christmas. The price for the three night stay was $4,828.06. Long story short, when we arrived, there was no heat. The "Supper Host" was out of the country and there were no instructions on who to contact in her absence. The temp was 63 degrees. We left after we were unable to heat the home.
After a great deal of back and forth Airbnb refunded all but $1,325.40. I was still unhappy over our ruined Christmas and pressed for more with no luck. I found an article in The Albuquerque Journal about Elliott Advocacy. I sent them information of the exchange (email, texts, etc.) we had had with Airbnb. I must admit I did not have high expectations. In less than two weeks we suddenly received a full refund from Airbnb plus a $500 coupon which my daughter has a year to use!
I guess a phone call from Elliott Advocacy is like a letter from the IRS!

Frederick J Miranda
Rio Rancho, New Mexico

I stumbled upon Elliott Advocacy after two years for trying to resolve an issue with Ticketmaster. The concert I had purchased tickets for had been postponed in Jan 2020 and then cancelled in May 2020 because of covid. I had reached out via phone and via chat. The refund was not in my account and they told me it was because the vendor had not refunded them. I tried emailing again with no response. The event was no longer listed in the portal so it made it difficult to reach out to Ticketmaster. I sent my documentation and plea for credit for my concert to Elliott Advocacy. Two weeks later UPS delivered a $100 Ticketmaster gift card to my door! Thank you for your help. Iam grateful!!

Our family had a terrible experience with VRBO where we stayed at a house that was far worse than advertised in terms of quality and cleanliness but then to top it off, it had a mouse infestation that resulted in droppings all over the kitchen. After to listening to the mice running around our first night in the house, we contacted VRBO to assist, which only passed accountability to the owner. The owner was only willing to offer a partial credit if we gave a 5 star review so we left with nothing. After a month of sharing pics/proof with VRBO ,they concluded that no refund was eligible without at lease 3 rodents in a picture and wouldn't answer us anymore! Somehow Elliot Advocacy was able to step in and change their position which resulted in a full refund. Chris was very quick to offer advice and guidance during a stressful situation. I'm forever grateful.

Frustrated that Lufthansa had not refunded the cost of business class seats when our flight was canceled nearly six months ago, I contacted Christopher Elliott to seek his assistance. Though Lufthansa sent us a letter acknowledging our complaint, it simply asked for our patience. But only a week later we received the refund. I have to think that Christopher Elliott's advocacy was the reason we finally received a refund.

I had booked a trip with Tauck that got canceled due to covid. They didn't return our $ 1800 in deposits but they did forward it toward a future trip. I then booked a land journey to Poland.....and the war in Ukraine happened! As I was no longer comfortable going to Poland I asked Tauck to forward my deposits to a river cruise down the Mississippi and they agreed but I had to leave an additional $1500 deposit per person so Tauck now had $4800 of my husband and my deposits. I love Tauck and have traveled with them before, so I was very surprised when they told me they would not allow me to forward my deposits to a future journey when I canceled the Mississippi River cruise. The ONLY reason I canceled was due to the historic low water levels on the Mississippi. This river cruise was very expensive, and I did not want to risk being bussed between ports and changing itineraries due to the low water level. I did not ask Tauck to return any money, only asked to please put it toward a future land cruise in 2024. I was shocked when I was told no, that the only way that I could use my money is if I took a trip this year in 2023, and it had to be a "water product"
This was very offensive to me. I explained that my daughter is getting married in October of this year and I have no desire to take a cruise right before the wedding. I even offered to send them the contract. It just didn't matter. Please note that ALL of these cancellations were due to world events ( Covid, war in Ukraine, historic low water levels). Why should I be penalized? I received an email from Tauck stating my
penalty was the full $4800. I cannot tell you how upset I was. I was referred by a friend to contact Elliott Advocacy, and I am so glad I did. They responded promptly, told me what to expect, and that they had contacted Tauck on my behalf. Within two weeks I had my full credit towards a future journey, any journey of my choosing, no matter when.
I cannot thank Elliott Advocacy enough, they are really here to help the average consumer.
THANK YOU THANK YOU THANK YOU
Marjorie Brown

In January 2020, I purchased a river cruise to Portugal from Vantage Deluxe Travel with a deposit of $500.00. At the same time I bought "cancel for any reason" insurance for $899.00, which included coverage for pre-existing conditions. The trip was rescheduled to 2021, then to 2022 because of CoVid. By 2022, my traveling companion's arthritis had progressed to the point where she could not walk fast enough to keep up with the pace of group travel. We cancelled the trip.

That cancellation on Feb. 17, 2022 began a year-long dispute with Vantage Deluxe Travel and TripMate insurance. After providing medical proof of my friend's health, her refund was approved. At the same time, TripMate insurance insisted that I was traveling alone, in spite of the fact that every invoice from Vantage Deluxe Travel stated that I was "sharing accommodations" and listed my friend's name. I scanned, uploaded, and emailed those invoices to TripMate, along with verification of my friend's medical disability. The response was that Tripmate would refund only $300.00 of my deposit. The remaining $200.00 would have to come from Vantage Deluxe Travel.

Thus began six months of phone calls and emails to both agencies. Ultimately, my cancellation was approved. But no refund was paid. By either entity.

ALERT: THESE COMPANIES ARE MASTERS OF PASSIVE-AGGRESSIVE NICENESS. All representatives were friendly and polite and promised payment, but "there was no time-line" for the refund. I was "in a queue" and would have to wait my turn, but they had no knowledge of the length of the queue. All representatives were sympathetic and polite and understanding of my dilemma. But my deposit was not refunded.

In November 2022, I contacted Elliott Advocacy and provided copies of my many emails, along with a timeline of my phone calls and and emails to Vantage Deluxe Travel and TripMate. Finally, action! On November 30, Vantage Deluxe Travel refunded $200.00 of my money. But TripMate Insurance did NOT pay its $300.00 share, claiming that it needed approval from Vantage Deluxe Travel. Multitudinous phone calls produced nothing.

Back I went to Elliott Advocacy. On January 26, 2023, TripMate Insurance emailed me a check for $300.00.

For three years, Vantage Deluxe Travel and TripMate held my $500.00 deposit for the trip and $899.00 for insurance coverage. I doubt that they would ever have returned my deposit without the intervention of ELLIOTT ADVOCACY. As it is, they have a clear profit of $899.00 that I paid for the insurance.

Thank goodness, Elliott Advocacy helps individual travelers who are powerless when dealing with Big Business.

I had submitted a travel insurance claim in May 2022 for travel purchased with my Chase Ink business card through their eclaimsline.com portal. Their underwriters are Allianz Global. Months went by of back and forth emails and hours spent on hold waiting for a claims rep to assist me only to get more emails from them requesting the same information from me over and over. In January 2023 Allianz still kept requesting the proof I already sent them 5 times. After reading countless reviews of this company online I realized that thousands of people were going through the same thing and that this company either was purposefully giving consumers the run-around, hoping they'd give up on their claim, or they were stupendously incompetent. I was about to file a small claims court lawsuit when I accidentally stumbled on an article by Christopher Elliot in which he detailed a similar case. I decided to contact this Elliott group through their site and to my surprise someone got back to me right away. A short email exchange later Dwayne was able to make things happen. He contacted someone at Allianz and got results the next day. I was shocked. I had my money wired to me within 24 hours! I never expected this to happen so quickly. The audacious claims rep still tried to tell him they were still waiting on proof from me that they received many times. Nevertheless Elliott Advocacy knows who to reach, what to say, and how to get results. Kind, courteous, professional and prompt. This agency is legit! I donated immediately. Keep up the amazing work on behalf of us little folk.

We were beyond frustrated with Hotels.com! We were just about to give up all hope in getting our refund. In a desperate last attempt, I googled to see if anyone in some random blog had been in a similar situation (to see if they had figured out a solution) and came across an article in the Seattle Times about an Elliott Advocacy success story. After doing some research on the organization and looking at their website, I figured it couldn't hurt to reach out, fully expecting to never hear from them. I heard back from them within 24 hours, they sent communications on my behalf to Hotels.com within 48 hours and we received a response from Hotels.com not even a week later saying they would refund the full amount. I kid you not, I screamed for joy. I had been in a never-ending battle with Hotels.com for over 2 years with no traction, until the Elliott Advocacy Team reached out on my behalf. I could never say thank you enough - they are truly a treasure!

I am eternally grateful to Elliott Advocacy for helping me resolve my 3 months+ dispute with American Airlines. I had spent countless hours speaking to AA with no avail. I had heard about Elliott Advocacy through a family member and I had figured I'd give it a shot considering I was getting no where and had been out a lot of money. I had experienced enough emotional distress to last a lifetime! Chris was able to get my money returned within 3 days, to my utter shock! The process was extremely easy and they responded to my request right away. A literal weight has been lifted off my shoulders and I am so grateful a nonprofit like this exists for us consumers fighting big companies with big profits who care little for their actual consumers. THANK YOU THANK YOU THANK YOU!

I am eternally grateful to Elliott Advocacy for helping me when we had to cancel our cruise with Viking. My husband developed serious symptoms of heart disease and we had to cancel our cruise just a few weeks before due to open heart surgery. We had purchased travel insurance from Viking, but were not told that we had to purchase a new policy when the trip was rescheduled last year due to COVID. We were informed by Viking that we did not have insurance and would not be issued any credit. Elliott Advocacy contacted them on our behalf and we have received vouchers for 100% of the money we had paid!

Ellliott helped me to resolve a very frustrating warranty/customer service issue related to my LG induction stove which failed after just two years. Thanks to their help, the company eventually agreed to a free repair. What a relief. Many thanks for your support.

While a "patient" in a skilled nursing facility in Grants Pass OR I was overcharged about $1000 on a required prescription. I tried every imaginable way to get the overcharge refunded for over a year. Then I noticed Elliot Advocacy on line and dropped them a note. Within a matter of days I got my refund and then some. Thanks guys!

We had booked a trip to South Africa for October of 2020. Due to Covid, the trip was postponed for two years and the travel insurance we had purchased through AIG Travel was extended. Then in June of 2022 we were notified that the company in South Africa was bankrupt. I called the. insurance company and after gathering all the pertinent information, I filed a claim in September. After numerous phone calls and emails, I got nowhere. I couldn't get beyond the general phone number and received only form responses saying they were working on it. In November I contacted Christopher Elliott who responded immediately and asked for the paper trail. I sent all the information to him and the next day he called the company. I immediately got a phone call and email giving me the name of a contact person to call. It took until January for them to send me a refund for $9000, but without the intervention of the Elliott Advocacy group I don't think I would have ever heard from the insurance. I can't thank them enough!

Elliott Advocacy helped me get a refund from Tauck Tours. I tried repeatedly to get a refund on my own without success. Christopher Elliott was great! He was prompt in communicating with me and after about six months I got the refund. Thank you very much!

We have been trying to resolve an issue with an insurance company since July. Even though we had done everything right, everything went wrong. But, we were not able to convince the insurance company to reimburse us for giving multiple policies on the same car. Even though it was obvious that they were at fault, they manipulated us, and refused to give a credit for half a year until Mr. Elliot got involved. He was able to connect with the right people at the insurance company and clarified the issues for them so they can understand why they owed us rather than us owning the insurance company. Because, my account was placed with a collection company by the insurance company. But, Mr. Elliot helped the insurance company to come to the right and fair resolution for us, and Mr. Elliot convinced the insurance company to take my account out of collection. We are very thankful to Mr. Elliot because he was able to resolve this for us within a week, some thing that we had been trying to do for over a half a year. Mr. Elliot not only helped to reverse all of the charges on my credit card, but also saved us from our credit score being ruined on our credit reports and wasting our days dealing with the insurance company. We definitely recommend using Elliot advocacy for your consumer issues.

I had booked a condo through Vacasa for a Christmas trip to DisneyWorld with my family. Upon arrival we headed to the condo, only to find out that it had been sold and our reservation had never been cancelled. After two weeks of getting nowhere with the company I reached out to Elliott Advocacy and had resolution within a week.

There are not enough superlatives to describe how wonderful Elliott Advocacy is!!

On March 30, 2021 I had blood work done at Quest Diagnostics. Medicare denied one service. I was not aware at that time that I could ask my doctor to recode a test so I paid the bill I received from Quest - $51.74. My doctor's office subsequently called Quest to recode the test that was denied. Medicare approved the recoding and paid $5.94 to Quest. On an itemized Quest bill, (which I had to beg for!) Quest applied the $51.74 to all the tests listed even though Medicare's EOB clearly showed that all other tests were paid for already.

A case was opened on November 15, 2022, with tracking ID 01777933 but no one seemed to be able to give me the status on this case. When I emailed, I was told to call, and when I called no one was able to help me!!! On September 13, 2021. I once again had blood work done by Quest and 2 tests for a total of $301.47 were denied by Medicare. Again, the doctor's office called Quest to recode the two denied tests. Medicare approved the recoding and paid $8.62 one test and $26.39 for the other denied test. Instead of refunding me $301.47 Quest once again applied that money to the tests that I had had and which were already covered and paid for by Medicare.

Numerous phone calls and emails and nothing was happening. I even went to my Congresswoman's office for help!

I was getting very discouraged so when I happened to see Chris Elliott's website, I figured I had nothing to lose. Chris was very responsive and a day after he contacted Quest I received an email from Quest apologizing and stating my money would be refunded in 2-3 weeks.
Yesterday, I happily received my refund check!

Wish I knew the magic words Chris and/or his team used but I am extremely grateful. They accomplished what my Congresswoman's office couldn't.

With everlasting gratitude!!!

Booked airline tickets online six months out with Aer Lingus for fares that included a carry-on and one checked bag for each passenger. When about to check-out and pay for the tickets, the website listed the carry-on included with the fare, but not the checked bag. The web page listed checked luggage for a fee only. So, due to confusion, we added three bag fees for an extra $449.94. After payment, the error became apparent, so we Immediately contacted the airline via phone twice explaining the error and was told that the fees were not refundable. Next, we filed an on-line refund request with the airline explaining the error and deceptive purchase process and merely received canned email responses that the fees once paid were not refundable. We also filed a complaint with the USDOT because we believed the process was deceptive, but only received confirmation of receipt of the complaint.

On the advice of a friend who reads Mr. Elliott’s column, we filed a request for assistance through his website. Mr. Elliott responded quickly, contacted the airline for us, and within four days a credit was issued for the unnecessary fee. I never thought in a million years that we’d get our money back, so this experience renewed my faith that there are people out there who fight the good fight, and win! I am a convert now, and will follow Mr. Elliott’s columns, newsletters, etc.

I must also give kudos to Aer Lingus for their prompt attention to Mr. Elliott, and issuing a credit so quickly. I certainly will fly the airline again, but I will make sure I don’t get caught again.

We booked 6 nights at the House on the Hill in Frome UK through Booking.com. Great reviews and it looked good in the photos. When we arrived there was a strong musty/ mildewy odor. We contacted the owner and he indicated the roof had leaked by the slider in the bedroom. He offered to have the housekeeper come and re-clean and verify the odor. She came and agreed with the odor and indicated the roof had been leaking for about a year and that she had repeatedly told the owner that it needed to be fixed. We had indicated to the owner that since it was later in the day we would stay the one night and leave in the morning. We also requested a refund for the remaining five nights with no commitment.
We took photos which documented peeling paint and plaster and what appeared to be black mold in several locations. When we returned home we contacted the owner and offered to send the photos and again requested a refund. As we received no response we contacted Booking.com and initiated a complaint. Over three months we went from no refund, 50, 100 then 150 pounds, last offer, which wasn't close to the refund we requested. We then contacted Christopher and he contacted them. A few days later I received another email from Booking.com requesting me to contact them. We went through it all again and they indicated the 150 pounds, or maybe a little more, was the best they could do. I indicated that was inappropriate due to the condition of the property. I also indicated that I would pursue it further with their senior management. Miraculously I received an email the next day indicating they agreed to the refund I had requested. I believe this was mainly due to Christopher's contact and knowing I wouldn't go away.

It is because of Elliott Advocacy that we got our money back from an awful Vrbo in London. It was so bad we didn’t stay there and we called vrbo and then we tried Expedia that owns Vrbo with no luck. The pan we even had the Washington AG try with no luck. But Elliott Advocacy got through and got us a full refund. The thing was the Vrbo had no reviews (will never do again) but there was little to choose from in the summer and then the week before we we to arrive there were awful reviews but still I figured it would be ok since the unit was in a great neighborhood. Was I wrong! We ended up moving to a hotel because it was such a dump. Was about 4 weeks after I sent the information in that I got a refund! Such a relief. Thanks again.

Elliott Advocacy really came through for me. This September, my passport was confiscated by US Customs at the Montreal airport. They told me it was because their records showed that my passport had been reported as “lost or stolen.” It was neither because I was holding it in my hands! What I HAD reported as “lost or stolen” was a passport card back in November 2021. The customs officers would not accept my explanation, and now I was out a passport.

Once I got back to the States, I tried to fix the problem myself by going to the passport website. I emailed, only get auto-replies. I called, only get a phone tree. There were no options at all to speak to a human for help with my particular situation. And the US State Department doesn’t seem to have a protocol for when a passport is erroneously confiscated. I spent hours going in circles trying to find a way to get my passport returned to me. It was frustrating, especially because I did nothing wrong in the first place.

In late October, I happened to see an article in the Washington Post travel section by Christopher Elliott. It was about replacing damaged passports. I thought, I bet this guy can help! I contacted Elliott Advocacy about my problem, and got a reply right away. He asked for more details and supporting documents. It still took some time—I imagine the Passport office is still backed up from the last couple of years.

Thanks to Elliott Advocacy, I now I have my brand new passport. And I didn’t have to go and get a new photo, or fill out forms, or pay another passport fee. I’m very grateful for the help I received from this organization.

As a frequent user of VRBO I have never had a bad experience - until this past Thanksgiving.

I arrived late in the afternoon on Wednesday at my rental unit and the place was vacant. There were a couple of work trucks in the driveway and the home appeared to be undergoing renovation.

The door code didn’t work; the host did not respond to my phone call, voicemail or text! I called VRBO and the gentleman was very sympathetic, however he couldn’t get anyone from VRBO to respond to help me book elsewhere.

It was getting dark and I told the representative to please cancel my booking, refund my money, and I would find a hotel. He agreed that would be best.

Cutting to the chase, I never heard from them and did not receive a refund. After 3 weeks I contacted the Elliott Advocacy Group and within 5 days VRBO refunded my money. The email implied they were “unaware” of my situation and were sorry for the inconvenience.

Without Chris Elliott and his team, I’d still be waiting! Thank you so much. What an efficient and effective resolution to a problem I couldn’t resolve myself.

Elliott Advocacy helped me recover a $1300 Covid hotel refund. It took over a year but I prevailed in the end. Elliott Advocacy also helped me obtain a $50 gift card that Target owed me. That took only one day but it was just as satisfying as the $1300 refund.

I was in contact with Vantage Travel for 9 months waiting on a refund from a trip I had to cancel for medical reasons. Vantage agreed to the refund, but never sent me the money. I received numerous canned responses - always the same. After I contacted Elliott Advocacy, I received my refund in full within a month! I firmly believe that I would still be waiting on the refund if Elliott had not been involved. They were a lifesaver!

Jo Little
Kilgore TX

Elliot Advocacy helped me with an issue I was having related to a Home Depot order. The $390 Christmas tree I ordered to be shipped to my home was not received. Home Depot advised that I file a claim with Fed Ex and the credit card company. Fed Ex claimed they delivered the item correctly and advised that I ask Home Depot to file a lost package claim. Home Depot said they do not file list package claims and advised me to file a claim with my credit card company for buyers protection. Needless to say, this whole process was very time consuming and frustrating. I ended up purchasing another tree and driving an hour away to pick it up because the local stores did not have it in stock and I didn’t trust Fed Ex to get it delivered to me. Luckily, I found Elliot Advocacy online and made contact. Chris responded quickly and after reviewing my paper trail, made contact with Home Depot on my behalf. The same afternoon I received a call from Home Depot with an apology and agreement to process a refund for the tree that was not received. I feel certain I would not have been able to reach this resolution so quickly with the help of Elliot Advocacy. Thank you so much!

Chris Elliott assisted me in getting a resolution out of HOLLAND AMERICA and AON Insurance. I had to interrupt a cruise/tour for a medical emergency in June 2022. We had purchased their "cancel anything" insurance. With Elliott's assistance we were able to resolve everything (at about 85%) regarding the insurance portion and the cruise lines portion. The real problem was the amount of time it was taking to resolve the issues (6 months) plus no one was either returning our calls or emails. Chris always responded in 24 hours. He presented his Media credentials and we received ACTION!
Thank you Chris.

In early Sep 2022, I learned the Marriott Bonvoy program had taken 80,000 of my points, claiming I used them for a stay at the Residence Inn in Edinburgh, UK, Sep 3-5. I immediately called, and the first person I spoke to assured me this would be a "quick fix" and I'd have my points back within 2 weeks. After three months, countless emails, phone calls, 3 assigned claim numbers, and no help whatsoever from Marriott, I turned to Elliott Advocacy. I had a large paper trail but no one at Marriott had chosen to look at it all. All it took was one Elliott Advocacy Group inquiry. Within 72 hours, I had my points back! This is such an amazingly wonderful service for the "little guys" like me, who get ignored by big business. Thank you so much!

I was having a tough time getting rewards points owed from Hilton Hotels. It was a minor mix up, but I still was having trouble. Thanks to Elliott Advocacy, and the information provided there, I was able to solve my own dispute. However, I know that if I had not succeed, Elliott Advocacy was ready to step in and assist. Now more than ever, we need a consumer advocacy group everyone can turn to for help. Thanks!

Months after I rented a car from Avis I received a bill from their claims company Sedgwick asking for over $1,000 in unspecified damages. Avis wouldn't answer questions. Sedgwick offered no explanations. The claim was then assigned to a third company, Viking, who tried to take me to collections. Still no proof of damages or explanation. As I prepared to take legal action against Avis, I reached out to Chris. He was able to reach someone at Avis who said there were no notes of damages on my record and the odometer reading associated to the claim was after my rental. Avis canceled the claim and instructed Viking to close their case. Chris turned around a situation where I as a consumer was held at ransom for a claim that was not valid. Thank you Elliot Advocacy!

On October 11, 2022, an Eversource gas company service man came to our door saying someone passing by our home called them to say they smelled gas and he needed to check our furnaces. After his check, he said we had gas leaks from both of our furnaces and that he had to shut both of them down. The next day, I called several gas plumbers to find someone available to come out at least by the next day to fix our furnaces. I was finally able to find a company: Hurley and David, licensed heating contractors. They came out the next day to check and said there were no leaks. A 2nd Eversource gas serviceman then came out and agreed that we didn't have any leaks. I have called Eversource claims department several times since Oct 18, 2022 - no one ever answers - only an automated message saying to leave your information and someone will call you back WITHIN 2 BUSINESS DAYS (never happened). I also filled out their complaint form. I was requesting, from the above department, reimbursement for the Hurley and David bill which was $222.00. Two weeks ago, I decided to contact Christopher Elliott Advocacy. (I read the Boston Globe daily, and within that newspaper, I read Christopher Elliott's reports with great interest.) He immediately became involved in my case. And yesterday, two weeks after his taking on my case, I received a check for $222 from Eversource. Since Eversource never contacted me at all during these past two months, I know that I received this check thanks to Christopher Elliott's Advocacy. Thank you so much, Christopher!

Another FYI:

My FACEBOOK account was hacked and I spent several hours over an entire week trying, in vain, to get it restored. Thanks to getting 2 Facebook supports email addresses from Christopher Elliott's website, I got it back the day after I sent an email to both addresses. I am sure that it was that email that did the trick! Again, thanks so much, Christopher!

My wife and I had booked a flight with Turkish Airlines for early October 2022 to go on a long delayed trip to The Balkans. Ten days before our flight, I tested positive for Covid. However, TA Rules state that a passenger must certify that they haven't tested positive for at least 14 days. I had rebooked the flight for 10 days before thinking of CDC Guidelines only. Not wanting to put others at risk, I asked to cancel our flight and receive a refund. TA said they could not offer a refund. Mr. Elliot and his staff were able to secure a full refund in the form of traveler's cheques from the airline, which we are scheduled to receive in late December. If not for his advocacy, we had little chance of receiving anything back given we had tried several times to work with the airline before contacting him. Thank you Mr. Elliot for advocating on our behalf. Michael and Mae Chan, Sunnyvale CA USA

When we were stranded in Europe because of an airline strike and subsequent cancelations with no rebooking, we incurred great out-of-pocket costs to get home. We pursued all the options for refunds and were rebuffed time and again by the airlines and booking agent. A friend recommended Elliott Advocacy, and we can't thank them enough. Within a week or two, we got movement from all parties and our issue was resolved in our favor. What a great resource we all have in this non-profit organization - once they went to work on our case, it was resolved. Thank you!

I had a bad experience with an Airbnb rental in Australia and was struggling with customer support.
Using the resources provided by Elliott, I emailed a senior executive and got a rapid refund.
Where customer service is poor quality, having access to senior exec emails can be a great help.

I have been following you for a while and have learned so much.

I wanted to reach out to say thank you for having contacts on your page. I had an issue with Universal Studios Florida, had spoken to ten different reps, received lots of different information, many auto responses by email, all without being able to reach someone live in the department I was told I needed to contact.

I then went to your page and reached out to the contact you listed, and within two days my issue was resolved.

So thank you!

After several weeks and many attempts and still not getting a positive response from American Airlines on a problem with mileage and rewards, and with nowhere else to go, I tried Elliott's Advocacy. Within 24 hours, AA Customer Service called me to make a "onetime allowance" and allow the refund that I requested. WOW! Thank you!

Elliott Advocacy is extraordinary! I had $1,350 in credits on American Airlines that American refused to rebook, saying they had "expired." I called and wrote American repeatedly but they wouldn't budge. I reached out to Elliott. Chris followed up immediately and in less than a week, I received an e-mail from American re-issuing the credits, which were now good for a year. Don't know how you do it but really incredible!

This is a terrific organization! I signed up for a Barclay's American Airlines Aviator MasterCard (AAAMC) deal that offered a lot of American miles and no fee for the first year. I got the miles but was charged a first-year fee. Tried AAAMC customer service chat, to no avail. Tried their Online Customer Service email line of communication, also to no avail, but was advised to write a snail mail letter to Barclay's corporate. Got nowhere there either, even though I submitted a scan of the actual brochure which I still had on my desk! Then I used Chris Elloitt's database of corporate contacts and worked my way up. Each time I spoke with a friendly person who said it was obvious I should not have been charged and he/she would take care of it pronto. Didn't happen. Finally landed in the Office of the President of Barclay's and got the same promise and the same lack of closure. Chris and team then took over and contacted American Airlines—why didn't I think of that? They got immediate resolution, and Barclay's refunded the fee two days later. The fee wasn't a lot of money, but like so many things involving corporate nonsense, it was the principal of the matter. I highly recommend Elliott Advocacy. Barclay's and AAAMC? Put it this way: I spent 11 months of the first year as a cardholder unsuccessfully trying to get them to address an issue that every Barclay's rep at every step along the way told me was an obvious error on their part and would be quickly addressed. When the card is up for renewal next month, I look forward to cutting it in half and tossing it. Thank you Elliott Advocacy!

A problem with a problematic VRBO rental seemed like it could not be resolved. All our efforts to resolve it failed and VRBO would not stand by their guarantee. We wrote to Christopher Elliott who agreed to take our case and intervene. We heard back from VRBO within 24 hours and the next day a full refund appeared in our account. As seniors on a set budget, this meant so much to us and will enable us to vacation again in 2023. Mr Elliott works miracles.

My baggage got damaged by Lufthansa and I applied for a reimbursement for the repair costs in June. I qualified for the full refund, however never received it. Despite my many emails and calls to the company, they did not once respond to me for half a year; until I found Elliot Advocacy. Mr. Elliot was very helpful and contacted Lufthansa on my behalf. I immediately got a response and my refund a few days later. I can finally move past this struggle and have a peace of mind now. I am really impressed and grateful for the service I received from Elliot Advocacy. I hope Lufthansa improves their customer care, as this seems to be a common issue with them. It is unacceptable that a company does not reply or reimburse customers, and do not now how this is allowed to happen to begin with.

I was removed from the Airbnb platform for no reason. I had always had excellent reviews from hosts and had always abided by the community standards. They would not reply to my emails asking for more information, and they dodged my questions when I called customer service. After several months of frustration, I stumbled upon Elliott Advocacy. This group was excellent. They replied to my request and follow-up emails promptly and got my account restored! Thank you!!

My wife and I reserved and paid for a Danube River Trip with Emerald River Cruises / Arriva Travel Agency scheduled to leave Prague on May 16, 2022, and arrive in Budapest on May 26, 2022. On May 5, 2022, Emerald canceled the trip due to the inability to staff the cruise and supply issues due to the Ukrainian war and pandemic. We requested a refund on May 9, 2022, and were told it will take 30 - 60 days for a refund check to be sent via mail. I enquired after 30, 60, 90, and 120 days on my refund which I have not received. I called Emerald River Cruises and the Arriva Travel Agency with no concrete answers about when I will see my refund. There were others in our travel party that has since received their refunds. On October 12th I contacted Elliot Advocacy and within 3 weeks we received our full refund. Chris Elliot was very helpful in moving the process along to get the results we wanted. Thank you, Chris.

When my trip to the Dominican Republic for a destination wedding was cancelled due to a recent hurricane which caused extensive damage at the hotel where we were staying, I had exhausted all my resources to try to get a refund or travel credit for our three round trip flights on American Airlines. After telling a friend about my situation and conceding that I reached a dead end with recovering compensation for my flights, he suggested that I reach out to Elliott Advocacy. That evening, I researched the group and sent an email with a brief description of the situation. I was then asked to provide more details and communication in writing to the airlines, which I did. They reached out on my behalf to the airlines and when I didn't hear back after 2 weeks, I notified Elliott Advocacy again and they reached out a second time. The very next day I had a phone call from a customer service agent at American Airlines followed up by an email letting me know they were providing me with three travel vouchers to be used in the next year and the airlines reimbursed me for the seats that I had already paid for. This would not have happened had I not reached out to Elliott Advocacy. I am grateful for their work to help others and be a strong voice for the consumer.

Elliott Advocacy helped me to recover from British Airways the price of a plane ticket from the UK to the USA. I had to buy this ticket after BA failed to rebook me (or failed to notify me that they had rebooked me) on my flight home from the United Kingdom, following a missed flight due to a closed runway at Heathrow Airport. I had gone through the official channels at British Airways to file the complaint, but it wasn't until Chris (repeatedly) reached out to them that the problem got resolved.

I contacted Chris regarding my issue with AirBnB wherein they wrongly blocked my account depriving me of my coupons worth 1600 GBP. Chris was extremely prompt in his response and very helpful . It’s surprising a non profit like his is out there that is so eager to help people like me. It’s truly a rare occurrence in today’s world. Infact, due to his intervention, I was fortunate enough to have my account restored and my coupons reinstated and I’m so very grateful for his help.

I was falsely charged $80 by Lyft for damaging the vehicle in the ride. I tried to contact Lyft, however the support staff repeatedly responded me with the same reply, saying that no adjustment would be made. I feel disrespected since they charged me base of false description.
I didn't know what to do and I started search online for solutions. Then I found that Elliott Advocacy had helped solving one of the similar cases. I contacted Elliott Advocacy, and they were very helpful and responsive, they replied to me on the next day. They contacted Lyft after I provided the detail information of the case to them. Lyft had refunded to me a week later.
The entire experience with Elliott Advocacy is excellent, their service exceeds my expectation, I am surprised that the whole issue can be settle within 10 days. Elliott Advocacy really helped me a lot and I certainly could not solve the problem without the help from them.

Elliott Advocacy is extremely accessible, responsive and caring. I contacted them to help with an ongoing and unresolved issue with Samsung and immediately they reached out to Samsung on my behalf and assisted in getting resolution.
i highly recommend Elliott Advocacy.

Elliot Advocacy is truly amazing. I was hesitant to contact them at first because I didn't want to disclose my personal information to an unknown group/site, but I am so glad I did. Christopher from the Elliott group was extremely responsive, helpful, and was able to resolve my issue in a timely manner. Had I known this was a resource for people in my situation, I would have contacted much sooner. I so appreciate the time and effort they spent helping me, and would urge other consumers in a similar situation to also reach out. Thank you again :)

My wife and I have been long time clients of AT&T and use its email service: SBCGLOBAL. We have been required to reset our passwords repeatedly, and the last time, she was locked out and no one at AT&T online or in-store could give her a temporary password. Recently, that password reset authority has been removed from AT&T technicians. Elliott Advocacy provided email addresses of 3 key executives at AT&T headquarters with advice to send a polite, and concise request for assistance. I did, and advised AT&T executives that I had filed a complaint with the California Public Utility Commission. In less than a day, I received a call from a member of the AT&T executive staff who resolved the issue via telephone. Without Elliott Advocacy, I would still be spinning my wheels.

What an incredible resource is Elliott Advocacy! My husband and I were scheduled for a snorkeling trip to Garden of the Queens in Cuba, January 2022 when my husband tested positive for Covid two days before we were to leave. I used my Chase Sapphire Reserve card to charge a portion of the trip due to the cancellation policy included in their benefits.
I filed a claim as requested with Eclaims immediately on January 27. After 7 months, 15 email communications and 17 documented phone conversations i had initiated….always with different individuals and receiving conflicting information from “your claim has been approved and we’re just waiting for verification from Chase” to…..3 months later…”we are reviewing your claim and need the following documentation”.. which had been previously submitted…I contacted Elliott Advocacy.
After reviewing my information Christopher Elliott contacted Chase on my behalf 2 days later. With 3 calls from the Chase executive office my claim was reviewed and approved and I received a check for the full amount of the claim in the mail 18 days after they were contacted by Elliott Advocacy.
I was thankful that the cancellation policy provided through the credit card worked and with assistance from Elliot Advocacy I was able to finally receive the requested amount.

I had a problem with Hertz Rent A Car. I have achieved a five-star status and Hertz refused to honor my status. Hertz kept sending me in circles between the customer support and the location. Hertz showed no good will at all. The location refused to honor my Five-Star status and 4/5 of Hertz customer services representatives that I spoke with over the phone were clueless.

Once Eliott Advocacy got involved, they started to look at the case seriously.
They have updated my status on the Hertz App to Five-Star, compensated me by adding rental points to my account and they are still working on the updating my status on the location systems.

I don't want to wait until the case is closed to write this review. Hey Eliott Advocay, you are doing God's work !!! Companies started too go far. Consumers need to support such organizations at least by spreading good word if you can't donate.

Elliot Advocacy is a miracle worker. I had an issue with an online company called govworks.com ever since I first paid them. Though they were advertising themselves as "full-service", I was beginning to doubt that human beings actually worked there. I been trying to reach them for months through livechat, phone and email with no response.

Enter Elliott Advocacy. In one day they were in touch with the company and got me a full refund! I am so grateful that I can put this experience behind me now.

I had been left stranded at the Southampton, England cruise port when my transfer to LHR with London Travel in Limited (through Viator) never showed up. After two unsuccessful attempts to get a refund through Viator, I wrote to the Elliott Advocacy to seek help. They contacted Viator twice on my behalf. On my third attempt with Viator, I finally got the refund. My guess is that Elliott Advocacy's efforts helped. I read their stories frequently and they almost always have successful outcomes.

They published an inaccurate article using my full name, and when I requested they please make the article accurate or take it down, they had no regard for the truth and told me tough luck. This false article is now on the first page of my name's search results.

Elliott Advocacy was able to rectify my dispute with Choice Hotels and get a credit card charge reversed in a few days, after I had spent months of sending e-mails and getting no substantive results. I don't think my situation would have ever been resolved if not for Elliott Advocacy. Thank you so much!!!

I had my itinerary change not updated and missed a flight home from Spain. I had emailed two different executives who agreed there was a goof on their part, but refused to pay for my new flight to get home and overnight stay. Elliott Advocacy wrote them and within a week, I received compensation for my expenses.

After months of leaving telephone and electronic messages with Aer Lingus , I contacted Elliot Advocacy in a desperate attempt to retrieve my mom’s luggage that was mistakenly delivered to our hotel in Scotland after we returned to the U.S. Elliot Advocacy responded to my inquiry the next day (a Sunday) and requested the supporting documentation related to my case. I submitted the documentation and Elliot Advocacy contacted Aer Lingus on our behalf. Two days later, the hotel in Scotland that had been holding the bag for 2 months notified us that a representative from Aer Lingus finally retrieved our bag. It took another week and a half for the bag to arrive at my mother’s house in Philadelphia (unannounced). However she was finally reunited with her baggage after 98 days. I am so relieved that this ordeal is finally over and I can stop wasting my time trying to get Aer Lingus to fix their mistake. I can’t thank Elliot Advocacy enough for their prompt and efficient service. Best part of all, it didn’t cost me a dime.

Elliot Advocacy was great in getting Vacasa Management Company to respond to me concerning issues with a rental unit. My repeated phone calls and emails went unanswered, and I was unable to find a phone number that didn't direct me to an overseas call center. Once I contact Elliot Advocacy I received a phone call from Vacasa within two days, and was able to negotiate a partial refund for the deplorable conditions I encountered in my rental unit.

My wife and I had an absolutely terrible experience with a credit card company when we tried to rebook an international flight with travel points after we canceled due to a COVID exposure. We had a travel voucher and needed to use it immediately because my wife had to be back in the USA for cancer treatment. For whatever reason, this credit card company was incapable of rebooking our flight despite spending countless hours on hold and talking to numerous customer service representatives in a call center overseas. We eventually gave up and booked our own travel, but we asked the company to refund our points because they could not rebook us with our travel voucher and there was no chance for us to use the voucher within the year. The company was initially helpful, but then we got caught in the bureaucratic merry-go-round. We wrote letters, we called multiple phone numbers, and contacted the company on Twitter. Some of the "supervisors" we spoke to were legitimately cruel and dismissive, and we were left on the verge of tears on multiple occasions.

I had completely lost hope, but I decided to anonymously post on a Facebook group for families who travel and several people recommended Elliott Advocacy. Chris was extremely responsive and encouraged me to work with the company before getting him involved. The company told me that they were "actively investigating" our claim and gave us the name and phone number of a member of their "Executive Office" who would work with us. Over the course of a month, this person did not respond to a single email or phone call, and the company sent us a boilerplate letter denying our claim despite NEVER having spoken to us or doing even a modicum of investigation.

I called Chris and gave him a log of every email and phone call that we made. Within ONE DAY, an actual decision-maker from the company called me to apologize and hear me out. This person listened to me, empathized with what we experienced, and validated everything that we experienced. He immediately offered to refund our points, which finalized within days.

There is no way that I would have connected with this person without the support of Chris from Elliott Advocacy. I don't know what he did, but it was effective and fast. My only regret was not turning to Chris immediately rather than waste so much time and energy on my own. Thank you again Chris for your responsiveness and the amazing service that you provide.

Once again, Elliott.org advocated for, and quickly successfully resolved an issue for me. After waiting 10 months for a new Tesla, I received notification that my car was scheduled for delivery. In early September Over those ten months, Tesla had changed the expected delivery date numerous times fluctuating back and forth between June and October. I called Tesla to advise them I would be out of town and asked to defer delivery for a week. I was told if I did not pick up the car within 3 days, they would give the car to someone else and put me back in the queue. The policy is inherently unreasonable as one would be unable to plan any trips greater than 3 days in length while waiting for an unknown and changing delivery date. I researched the issue and found voluminous complaints with no positive resolution. I emailed Elliott on a Friday afternoon, they contacted Tesla corporate offices, and on Monday evening I received a call fully resolving my issue. Thank you to Elliott.Org.

I had an experience with Bank of America in which fees were drawn out of my two children's savings accounts for months leading to an eventual zero balance. These fees were assessed in error because when I set up the accounts they were designated as minor accounts, meaning that they are not charged fees for low balances. After calling customer support on my own with numerous run arounds and zero resolution, and multiple trips to my local branch to address the grievance in person, I researched what I could do to escalate the matter. I found Elliott.org and reached out. I was given a very prompt response in which I was offered valuable suggestions in how I could further try to resolve the case on my own and the importance of establishing a paper trail. BofA has no email address you can write to for this sort of thing, so I tried online chat, and when that didn't work, I sent a detailed paper letter via FedEx. I received a paper letter response from the bank that simply stated "Unfortunately, we're unable to complete your request at this time. We're unable to provide the requested service for this type of account. Thank you for banking with us." I reached out to Elliott Advocacy for assistance and within 48 hours got a call from my BofA area director letting me know that not only would my children's money be put back into their accounts, but they would also add an extra $50 per kid. To say that Elliott Advocacy's help was invaluable in this situation would be an understatement because there was no way I could have done it alone. I did my due diligence and it was not enough. If you need help with a consumer issue look to Elliott.org for gobs of valuable content, and if you can't solve your problem alone, fill out a form on their site requesting assistance.

When kiwi.com notified us that Lufthansa cancelled our flights, they also offered to apply for our refund but warned it could take "up to 3 months." That was September 2021. After hearing nothing for 6 months, I wrote kiwi to inquire and received an automated service reply. In July I received another one. A friend referred Elliott Advocacy, and I contacted them mid-July. Christopher was professional and prompt. He said if I didn't get a response in 2 weeks to contact him again. No surprise 2 wks later still nothing from kiwi. When I let Christopher know, the NEXT DAY I received an actual email from an actual customer service rep, and my refund of US$3,500 was "magically" processed! It's a bummer companies won't do the right thing unless prompted by a third party. Thanks to Elliott Advocacy, we got our money and peace of mind back!

I bought a Natuzzi leather recliner set in July 2021 from Baers furniture. Within a few months it was apparent that the set was defective. I asked for a refund/replacement from Baers and was turned down in December & January 2022. Natuzzi sent a repairman out three times and was unable to fix the sofa, but kept asking me to wait for parts to reattempt. it took Chris and his team one day after I contacted him to get Natuzzi to agree to replace the sofa set in August 2022. The store manager wouldn’t even look at me when I walked back into Baers to pick out the replacement (and insisted on recharging the delivery fee), but thanks to Chris and his team, I have a new sofa on the way after 9 months of trying on my own. A huge thank you to Chris and team!

Due to the pandemic, my flight to Australia was cancelled. I booked the trip through Expedia. It took me hours of phone calls to get a flight credit. Then, when I still couldn't travel to Australia before the credit would expire due to Australia remaining closed to travelers, I spent more hours with Expedia getting the credit extended for another year. When I went to use the credit I got excuses, lies and run around from the customer service staff saying they couldn't help me use it. After doing everything I could to get the matter settled I finally turned to Elliott Advocacy to ask them to help me get a refund and within one day of them contacting Expedia on my behalf I got a refund and the company gave me 30,000 reward points. Elliott Advocacy is worth their weight in gold. It's too bad we even have to have an organization like this. But as long as companies try to cheat their customers Elliott Advocacy is a necessary organization.

My husband and I were going to celebrate our 40th wedding anniversary by going on a Uniworld River Cruise. We had done this for our 25th wedding anniversary and enjoyed it so very much. Our cruise was set for June 8, 2021. I asked the representatives I spoke with from Uniworld many times to verify that the cruise would sail. I was concerned because I thought some countries were still closed because of Covid. Each time I inquired, I was told the cruise would still leave on the 8th of June. It was not until I called a week before the cruise was to leave that I was told the cruise had been cancelled. The representative told me to just rebook the cruise for a time convenient to us. After several discussions with my husband, we decided we just wanted a refund since we are both elderly and I wasn't sure when we could rebook the trip. I called Uniworld. When I explained to the representative what I wanted, she started yelling at me and told me I would not get a refund from Uniworld, to call our travel insurance protection company and hung up. Wow! I did contact our travel insurance company. They told me all they could do was give me two vouchers for what we paid for the cabin on the cruise. The vouchers had to be used within two years. I started looking for a cruise but soon realized that Uniworld had previously, during Covid, put the cabins at such a low price, knowing that the cruise would not sail, that I could not get a cabin on any cruise for what we had paid for the June 8 cruise. I had been reading Christopher Elliott's columns in the past and decided to contact him via his website. I filled out a form and was contacted by him the next day. He asked me to forward to him documentation of every correspondence that I had had with Uniworld and the travel insurance company. After he reviewed those documents, he said he would contact Uniworld on my behalf. The day after he contacted Uniworld, I received an e-mail from them telling me they would refund the amount my husband and I spent on the cabin along with the travel insurance. We were overjoyed. We were also impressed with the power Mr. Elliott's name held within the travel industry. If you ever feel some company is doing you wrong, contact Christopher Elliott as soon as possible. I feel such a relief that we will get our money returned to us and it is all because of Christopher Elliott. Thanks just doesn't seem enough for what you did for us.

We had obtained travel insurance July 2021 for an extensive trip July 13-26, 2022. In April 2022, we updated the dates to July 27-Aug 6 for an unexpected cruise. My brother (and traveling companion) had unexpected quadruple bypass surgery on June 24 so our trip was cancelled. The travel insurance company refused our claim stating instead of "updating" the dates, we should have "extended" them. After 6 weeks of trying to rectify this situation and meeting a stone wall, a friend told me about Elliott Advocacy so I reached out, provided all the documentation of my repeated attempts to get our claim approved and within a week, received an email from the travel insurance company apologizing for the misunderstanding. Our full claim was approved and processed. I'm sure this would have NEVER happened with the help I received. I can not thank you enough and will certainly tell others of the outstanding service you provide. Thank you, thank you, thank you!!!

Christopher was incredibly helpful with resolving a dispute I had with a car rental company abroad. If it wasn't for Christopher's responsiveness,.intelligence, and support I would have not been able to be relieved of the fine I was being charged. Thank you!

In April I reserved a rental car with TURO inMinnesota. In May I picked up the car at a private residence and drove it for a day. Then my family there and friends informed me the car had “whiskey plates,” that is, the owner had a DUI/DWI charge and was required to use special plates that told any police car and the whole world that they are a potential threat to other drivers. I returned the car on Day 2 and requested a refund for the rest of my reservation. After 6 weeks, TURO contacted me and denied my refund request. Chris Elliott and his team contacted TURO and, as a result, TURO promptly credited my charge card for the time after I returned the car. THANKS to them!

I booked a flight through Kiwi booking agency. My flight was cancelled by the airlines. The airlines agreed that I was entitled to a full refund but it had to be obtained through Kiwi. Kiwi refunded me only the airport taxes ($98.00 when the airfare was $1000.00). Emails and phone calls to Kiwi (including forwarding them the documentation from the airlines detailing that I was entitled to a refund and giving instructions on how Kiwi should file for it online) and two cases with the Better Business Bureau yielded no refund. I contacted Elliott Advocacy and in less than a week I had my full refund. Thank you!!

We got an awful run-around from a Travel service and an airline about credits that were in our account but neither would honor. Each one kept passing the ball back and forth and, of course, trying to call each of them took forever and the ball got passed each time. Letters did not work.
We contacted Christopher at Elloitt Advocacy and he immediately understood our issue. Christopher contacted the agencies on our behalf and asked that we let him know if we did not receive a reply in two weeks.
I waited a month and let Christopher know that we did not receive a reply. He gave them a nudge. After about a week, the credits were changed to a refund with an extra $100 credit for our trouble.
We understand that the travel industry is hurting, but not honoring credits that they gave us just isn’t fair.
Thank you Elliott Advicacy!

Booked a flight with Booking.com for travel with Icelandair. Due to Covid had to cancel and both companies keep telling me to contact the other company for credit, voucher or refund. None will address the issue, just keep telling me to contact the other company.

On December 21, 2021, I was scheduled to fly from Seattle Washington to London, England, via Iceland with Icelandair. I made the reservation through Booking.com.

The new Covid comitron virus created a lot of new requirements right at that time for going into and out of England and back to the USA (negative Covid tests within 24 hours of traveling). No testing company could guarantee me that I would have the results on time. I had already bought tickets for my return with other airlines. Uncertain to comply with those requirements and hearing stories of people stranded in cities and airports, I was forced to cancel my trip. I called Booking.com about four days before my departure date, they canceled my trip while I was on the phone, and they said that I would get a voucher for the canceled trip from the airline.

I have written, called and “chatted” with the airline and with Booking.com several times. So far I have not received any confirmation of the canceled trip, nor confirmation of a voucher from either company. I called Icelandair and they said to call Booking.com. I called Booking.com and they said to call Icelandair. I’m tired of doing it over and over again and not getting this resolved.
I have asked Booking.com to please send me whatever is needed to confirm Icelandair that the cancellation was made before departure; written confirmation of the cancellation or anything that I can send to Icelandair as proof of the timely cancellation. They just tell me to get in touch with the airline and won’t do it.

I emailed Elliott Advocacy and enclosed the emails that transpired between the two companies and me and through their associate Dwayne, in two days I got an email from Icelandair with the voucher.

Without Elliott Advocacy I’m sure I would have not gotten anywhere. They are the BEST!! THANK YOU DWAYNE.

I run into issues with getting a refund from TicketMaster, after the show changed the covid requirements and we were no longer able to attend.
TicketMaster accepted the cancellation and said refund would be issued in 30 days. After multiple calls, emails, no refund was issued.
They also refused the chargeback, claiming no refund was offered, despite my sending the proof of email exchange. My bank was also of no use.
I filed complaints with every possible agency I could think of and nothing was being done.
That's until I got in touch with Elliott Advocacy. After sending them an email explaining my situation, and providing back up, Christopher Elliott had contacted TicketMaster and got the refund processed the very next day.
I'm 100% certain that without their help, I would still be out of $800.
Elliott Advocacy services are one of the kind and I would highly recommend them if you ever run into issues and might require help.
Thank you, thank you, thank you!!

My experience with Elliot Advocacy was absolutely amazing! After submitting the online form, I heard back from Chris in less than 24 hours. Explaining my issue about Lyft charging me a damage fee for damage I did not cause, he contacted them and in less than 24 hours again, Lyft contacted me with an apology and credited my account for the damage fee. I was astounded that after my 15 emails to Lyft refusing to refund me, Chris was able to get my refund so quickly. I would recommend Elliot Advocacy 100 percent! They get the job done!!!!

I booked 8 flights for a family holiday with Air Canada. When I later cancelled the flights as a result of Covid, Air Canada promised they would issue travel vouchers for them within 6 weeks. I was satisfied receiving travel vouchers rather than a refund as I cancelled the flights before any government travel restrictions were announced. In addition, the travel vouchers are fully transferable and never expire.

The problem was that only 7 of the 8 travel vouchers arrived. The final travel voucher, for some reason, didn't appear in my email with the others. I spent many frustrating hours on Air Canada website and on the phone but couldn't get any reliable information about what was going on.

Enter Elliott Advocacy!!! I started writing letters following the advice on the Elliott Advocacy website, and moved my way up through the first three levels of Air Canada Executives. With no response from Air Canada, and with the Travel Voucher now being missing for 16 weeks rather than 6, I contacted Christopher Elliott through his website.

Christopher contacted Air Canada on my behalf twice, and eventually, after about two more weeks, I received a phone call and an email from Air Canada. They had just issued the travel voucher along with a 15% discount for future flights. And this all happened because, as Air Canada said in their email " I received a copy of your correspondence sent via Christopher Elliott ... and have been asked to respond." There is no doubt at all that I would still be waiting without Christopher's help.

Thank you so much, Elliott Advocacy.

Expedia owed me $1100 refund for an airline ticket and no matter who I spoke to there, nothing ever happened. I made four phone calls totaling 7 hours, spoke to supervisors, and submitted all required documentation and still nothing. A family member suggested I reach out to Elliott Advocacy and they took my case and contacted Expedia on my behalf. In less than two weeks Expedia contacted me to say that they were providing a full refund plus additional credit for my inconvenience. This never would have happened if Elliott Advocacy hadn’t acted on my behalf.

I booked two tickets for my wife and I to go on a trip to Barcelona for her 35th birthday. She’s wanted to go since childhood. When I met her in college, she had a photo of the famous Basilica de la Sagrada Familia taped to her wall. We’ve been having trouble getting pregnant and dealing with grief after my mom passed away a few months ago. This trip was a welcome distraction and a dream realized. However, it’s turned into a headache and a heartache as it’s slipped away.

On March, 2022, I booked the flights with FinnAir through the Chase online booking system. The online form accidentally filled in my name twice. I don’t know if it was an error with autofill on the browser or Chase’s system recognizing my information. But two tickets were for the same person. I noticed a few days later and immediately reached out to Chase. I explained that I booked my ticket and my wife’s ticket but my name was filled in for both. The person I spoke with said something along the lines of, “I see. I understand. No problem. We’ll reach out to the airline and make that change. We’ll get back to you in 72 hours when it’s resolved.”

Three months passed since that initial conversation. I have spent upwards of 50 hours on the phone and over email with representatives from Chase, American Airlines and FinnAir. Chase is the Online Travel Company (OTC), FinnAir is the airline we booked, American Airlines is the operating company. So I had been shuffled between all three with each one passing on responsibility to the next. Every agent we speak with says they understand this seems like a simple error with an easy fix, and then we are pushed around and shut down.

10 days before the trip FinnAir agreed to change the name on one of the tickets only to reverse their decision 24 hours later. The only solution they gave me was to buy a new ticket for $3,100 (I had purchased the original tickets for $900).

That's when I reached out to Elliot Advocacy. Christopher immediately took on the case and contacted the airline. Long story short, I had a corrected ticket issued within days! We were able to go to Barcelona and had an amazing time thanks to his help.

I have been frustrated with Norwegian Cruise with a while. They canceled on me twice and had to cancel due to the new vaccine requirement they force on me. I had emails and multiple agents told me that I will be receiving a refund soon. Yet, as time went by nothing was happening. Then find out that they didn't want to refund me. It was different answers eveytime. I had one agent from NCL that said they didn't have enough money to refund out. After hours on the phone and emails going back and for. I decided to email Christopher Elliott from Elliott Advocacy. He reached out to me right away and asked for more info as well as evidence. I send it to him and he emailed me saying he spoke to them. Then I waited a week. I checked my credit and FINALLY got my money back. I am extremely happy of the outcome. After a months of this he was able to helped me. Thank you so very much.

Our 4-year-old LG refrigerator failed due to a defective compressor that was under warranty. We made a claim to LG, who strung us along for months before determining that the receipts and other documentation we provided were somehow insufficient. (One example--they rejected a repair receipt because it didn't break down what was for parts and what was for labor, even though the entire bill was for labor). Luckily, we stumbled across a consumer advocacy column in our local newspaper written by Cristopher Elliott, and reached out to him to see if he could help us. He responded to us immediately, reviewed our documentation, and within a couple of days contacted LG. Less than 24 hours later, we got a call from LG offering to settle our claim with a cash payment. Without Cristopher and his organization, we never would have been able to get the company to honor its warranty and reimburse us. We are extremely appreciative that an organization exists that can help ensure that corporations live up to the promises they make to their customers.

I came across Elliott Advocacy while desperately searching online for help with an Airbnb discrepancy. I had booked a listing for the 3rd weekend of June instead of the 3rd weekend in July and instantly noticed my mistake after booking. I sent a message to the host within 2 minutes of booking requesting a refund or change of dates. I was stonewalled with a firm no-cancellation policy and instructed to reach out to Airbnb. I spent the following hours calling Airbnb, speaking with representatives, and awaiting callbacks from supervisors. After 5 hours, 5 phone calls, and infinite messages and emails, I had yet to receive callbacks Airbnb had promised me. I merely received a message that Airbnb was unable to give me a refund due to the host's cancellation policy. Frustrated and upset, I canceled my reservation later that night and was only given $174 of my $794 booking. Airbnb called me back the following day during my work shift (I had emailed them with my availability after their inability to call me) and I requested a callback during my aforementioned free hours. The call never came. I reached out to Elliott Advocacy and received a response in less than 24 hours. I provided Mr. Elliott details about my case including an in-depth paper trail of my attempts to resolve my issue. The following morning, less than 48 hours from my initial email to Elliott Advocacy, I received notice from Airbnb that I had been granted my refund in full! I cannot believe that Elliott Advocacy was able to mediate my issue for FREE. Mr. Elliott was prompt, communicative, and efficient in his mediation. While I hope this never happens to me again, if the unfortunate event were to recur I would eagerly reach out to Elliott Advocacy for their help.

My dispute with American Airlines was going nowhere after a change that the airport initiated in my schedule and the issuance of new tickets also resulted in a downgrade in the class of service that I had confirmed in my original reservation. Even though I had million-miler status with the airline, my outreach efforts, both through email and phone to attempt to restore the original status was going nowhere, until I contacted Michelle Couch-Friedman for assistance. When I reached out to her and shared the information about my situation, she immediately stepped in and used her connections and savvy to communicate directly with senior officials in the AA customer relations office. As a result, she was able to accomplish in a matter of days what I had been attempting to do for weeks -- to restore the class of service on the flight that the airline had confirmed months before, and she was thoughtful enough during the process to keep me updated on a daily basis.
My wife and I head to London next month and the trip will be much more pleasant because I will have the necessary legroom to actually enjoy the flight. I could not be more thankful to Michelle for her advocacy and her professionalism.
William B. Harvey