My Nonprofit Reviews

I highly recommend Elliott Advocacy, a non-profit travel and consumer advocate organization.

After struggling with Samsung for almost a month regarding a defective 4-month old, 50" "Crystal" Series 8 smart TV, purchased in Target at the end of May, I turned to Michelle, the Executive Director of Elliott Advocacy in desperation.

I had already contacted Samsung customer service, technical support, refunds and repairs, as well as the Office of the President with no helpful results, just the runaround!

I had been referred to Samsung's TV and electronics repair agency near where I live, who made every attempt to be helpful. However, after I submitted all requested information, documentation and photos, they ordered me a new replacement TV screen from Samsung, which was rejected not once, but TWICE!! (The second time was after the Office of the President had verbally confirmed the replacement reorder would be accepted!).

I had also requested a replacement TV or a refund, but Samsung was firm that their basic warranty only covered repair and not replacement or a refund. Then, they later advised me that at least 2 attempts must be made to repair a TV before a refund would even be considered.

This back and forth continued for over 3 weeks, during which I was home-bound due to my age, existing health issues and being vulnerable to Covid, with NO working TV for streaming programs - which was why I purchased it after my trusted Sony TV died after about 13 years, which was understandable.

Michelle got back to me right away after I filed my request for assistance and - as soon as I submitted all requested information, documentation and photos to her - she reached out to their Samsung executive contact, and I was immediately contacted by the Samsung Office of the President (with whom I had been going around and around getting nowhere for weeks) and offered a full refund with a small amount of compensation, which was not what I had hoped as had to pay others to help me obtain and set up a new TV and later to recycle the old one, but at least Michelle's contacting the company tipped the scales in my favor and I am getting a refund, for which I am grateful.

I believe that Chris Elliott writes columns about consumer advocacy in about 6 national publications, as well as I enjoy receiving and reading their very informative daily newsletter.

Pam H

(Please note that the center photo shows the red light indicating that the TV is turned on, but a completely black screen.)

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