My Nonprofit Reviews

When kiwi.com notified us that Lufthansa cancelled our flights, they also offered to apply for our refund but warned it could take "up to 3 months." That was September 2021. After hearing nothing for 6 months, I wrote kiwi to inquire and received an automated service reply. In July I received another one. A friend referred Elliott Advocacy, and I contacted them mid-July. Christopher was professional and prompt. He said if I didn't get a response in 2 weeks to contact him again. No surprise 2 wks later still nothing from kiwi. When I let Christopher know, the NEXT DAY I received an actual email from an actual customer service rep, and my refund of US$3,500 was "magically" processed! It's a bummer companies won't do the right thing unless prompted by a third party. Thanks to Elliott Advocacy, we got our money and peace of mind back!