My Nonprofit Reviews

Elliot Advocacy helped me with an issue I was having related to a Home Depot order. The $390 Christmas tree I ordered to be shipped to my home was not received. Home Depot advised that I file a claim with Fed Ex and the credit card company. Fed Ex claimed they delivered the item correctly and advised that I ask Home Depot to file a lost package claim. Home Depot said they do not file list package claims and advised me to file a claim with my credit card company for buyers protection. Needless to say, this whole process was very time consuming and frustrating. I ended up purchasing another tree and driving an hour away to pick it up because the local stores did not have it in stock and I didn’t trust Fed Ex to get it delivered to me. Luckily, I found Elliot Advocacy online and made contact. Chris responded quickly and after reviewing my paper trail, made contact with Home Depot on my behalf. The same afternoon I received a call from Home Depot with an apology and agreement to process a refund for the tree that was not received. I feel certain I would not have been able to reach this resolution so quickly with the help of Elliot Advocacy. Thank you so much!