My Nonprofit Reviews

If I could give ten stars, I would. This is the second time I have been helped by Michelle, and Elliott Advocacy.

The first time, I was having major issues with BJ's Wholesale Club. I had purchased a sofa, love seat and chair there. Not too long after my purchase, they started to literally "peel". The set was relatively new, still under warranty, and never abused in any way. Distraught, I contacted BJ's and was told to contact the manufacturer of the furniture. While in the process of calling and e-mailing, I was in the hospital recovering from surgery. I was watching the news there, only to see footage regarding other consumers in the exact same situation with peeling leather furniture. I was getting a serious runaround from the company who manufactured the furniture, Abbyson Living. After some research, I happened upon Elliott Advocacy, and subsequently Michelle Couch-Friedman. She was absolutely amazing!! The issue was resolved quickly and without further stress on my part but to let the company in to pick up their furniture. I received all of my money back, which was in the several thousand dollar range!

However, more recently I ordered five shirts from a company called Berry Look. They arrived over a month after the order was placed, and were of horrible quality. I reached out to Berry Look, and was given a serious runaround. They attempted to "barter" with me in exchange for keeping the clothes, giving them to someone who may be better able to fit into them. I refused, and insisted on returning. Of course, this was to be done at my expense, with tracking. The address provided was to an individual named "Jimmy" (sketchy!). Subsequently, I never received a refund, so I contacted PayPal as I paid through them. Between the runaround from Berry Look, and more nonsense from PayPal, I was ready to give up. Every single day in my e-mail, I received a response from PayPal that my "claim is denied", for this reason or that reason. Finally, after I e-mailed proof to PayPal that I did indeed return the items to the address given to me by Berry Look, I still encountered resistance. I must have called them ten different times, always getting an answer that was not suited to my situation. Frustrated, I remembered Michelle's amazing assistance the first time and reached out to her once more.

Suffice to say, I have since received a refund. Without her assistance, I would surely have given up eventually! Michelle is a true professional, friendly and dependable. Prompt in her responses to you, and in providing a resolution to consumer issues where there is seemingly no hope. SO glad I found this group! Thanks again!