My Nonprofit Reviews

My husband and I had a horrible 7 day stay at a Howard Johnson. Room cleaned only once, construction noise and mess in hotel, heard loud door bell several times in early AM, view of moldy mattresses outside our window, employee pounding on game machine late PM, room odor, bedding always came apart. We felt we deserved compensation for this booking made through AARP, powered by Expedia. Many phone calls were made to Howard Johnson, AARP, Expedia, and my credit card. Finally I was offered a $200 hotel coupon to use through Expedia, no other option! This amount was not a full refund. When I tried to use the coupon it was rejected at several hotels. No coupon details informed me the hotels were very limited, of which were unsatisfactory to us. No more dealing with a coupon and no resolution!! Contact was made with Elliott Advocacy. I stated to them I now preferred a full refund or whatever they could help me with. Honestly, I had little hope, due to frustration. That changed after working with Dwayne Coward. All communication with Dwayne was smooth and handled quickly. He resolved my problem in less than 3 days. A full refund was made to my credit card. This is a wonderful service that is available. Haven’t had good service like this in YEARS! Thank you Elliott Advocacy and Dwayne Coward for ALL your caring and help. Wendy R