My Nonprofit Reviews

I sent in an iPhone in excellent condition to Gazelle who had offered online to give $120 for one like it in good condition. When they received it, they said it had scratches (untrue) and offered $105. I asked them to return the phone. They notified me that it was shipped on Ocrtober 10th and would take 10 business days to arrive. It never arrived. When I contacted Gazelle (by email, since it's impossible to get a human on the phone) they first asked me to wait for it to arrive. Then in response to one email they told me it had been delivered and asked me to fill out a form and notify the police. Since I've had numerous packages delivered over 17 years with no problems I was skeptical. I kept asking them for a tracking number. When they finally produced one, it showed that the package was mailed on October 10th at Lexington KY, and there was no record of it after that. Gazelle stopped responding. I've been reading and enjoying the Elliott Advocacy web site for some time, and I reached out to them. On November 12th I sent them copies of all the email correspondence. On November 13th I received a phone call from someone at Gazelle who told me they were sending me $120 plus $50 for the wait. Astounding! When (and if) I receive the funds, the $50 will go to Elliott Advocacy with my grateful thanks!