My Nonprofit Reviews

In 2019 I purchased from Just Fly two one way tickets to Portugal since I was going to Porto and returning from Lisbon. The reservation was with TAP Airlines. I also purchased insurance. Covid happened the flights were canceled. They gave me two one way waivers and I had the date of May 2022 to rebook the flights by. In December of 2021 I attempted to book a round trip to Lisbon and Just Fly insisted that I had to do two one way tickets at an additional cost of $500. Starting in January I called Just Fly weekly always spending at least 45 minutes up to 4 hours on hold until I got a representative who each time assured me that I had flight reservations and they were just waiting for TAP to acknowledge the waivers. Once they had the acknowledgement they would charge my credit card for the amount. It never happened and I was told that the waivers had expired and I no longer had tickets . I was well within the time frame for rebooking and was now out the $833. for my original tickets. I contacted Elliot Advocacy and dealt with Michelle who was an angel in disguise. She contacted Just Fly and they issued me a full refund for my tickets! Unfortunately the planned family vacation no longer included me but there is always next time! Thank you Michelle Couch-Friedman and the Elliot Advocacy for a job well done.