My Nonprofit Reviews

I had a distressing encounter with fraud, thinking I was responding to Citibank's warning about suspicious activities in my account. Unfortunately, it turned out to be a scam, and I realized this seven days later. Despite my initial dispute (which I started right away) being denied, I appealed, only to be informed that it would take an additional 15 business days for resolution.

In the midst of this, I detailed the situation, from a fraudulent "bank" call providing my password to unauthorized transfers from my savings to checking. Desperate for assistance, I considered pro-bono lawyers but found Elliot Advocacy. I decided to contact them, explaining my desire for Citibank to acknowledge the scam/fraud and consider evidence such as phone logs, timing of transfers, and the change in my login password provided by the supposed Citibank representative.

Within two days, Elliot Advocacy reached out, requesting my correspondence with Citibank. They then contacted Citibank on my behalf, leading to a call from a Citibank executive promising a resolution within 10 calendar days.

Recently, I received confirmation from my bank that the $2,500 lost to the fraud had been refunded. I am certain that Elliot Advocacy played a crucial role in expediting my case and achieving the most favorable outcome.

Thank you so much Elliott Advocacy!!!!