My Nonprofit Reviews

Elliot Advocacy made contacts and solved my issue with Sears when I had basically given up. We had a repair done on our refrigerator by Sears Repairs in May. They ordered parts to repair the fridge and returned in June to make the repairs. They assured us the fridge should not have any more issues but if it did, we would receive a full refund for services. Less than 5 days after the repairs were completed, our fridge was already failing. We had the same repairman return and he admitted it did not fix the issue. He said we would be issued a refund and he completed the report. The refund never showed up in our account. I tried calling Sears repairs every day for 2 weeks, spending 4-5 hours a day on hold and speaking with various people. Each person would just transfer me to another department. In addition, I send e-mails to their customer service department and billing department (TransformCo) but nobody ever responded to me. After 3-4 weeks, I discovered Elliot Advocacy on line and reached out to them. Within a week, they had found a direct contact person at TransformCo who assured me that a refund check would be issued and mailed to my home. When that did not happen after 3 weeks, I reached out to Elliot Advocacy again and they were able to make contact with TransformCo to get the necessary explanation and I finally received my check. I cannot thank them enough for all of their hard work and believe I would not have been able to receive what was promised to me without their assistance.