My Nonprofit Reviews

My husband and I were on our way to Greece for our 50th anniversary trip for 30 days with my children and grandchildren. It was a trip we had planned for over a year. Unfortunately, JetBlue lost my all-important bag for 43 days. The bag contained necessary medications for our 30 day stay along with my hearing aids, clothes, wedding dress for my vow renewal and heirloom items for the ceremony. My husband called almost everyday and sent 26 emails through their message board. The lose of this bag caused extreme stress and ruined what was supposed to be an epic trip of a lifetime. Now they were offering $181 and that doesn't even cover the clothes and medications (not all were able to be filled) we had to scramble to find.
After 3 months of trying on our own, contacting the Department of Transportation and the BBB, NOTHING happened! I would read Elliott Advocacy articles in the Sunday papers. Realizing I was getting nowhere, I reached out to Elliott Advocacy. First, the process was relatively easy and the response was immediate. WHY did I wait so long? The group reached out to JetBlue with our concern. It took a few weeks for JetBlue to reach out. They changed the agent who was "helping" us. A supervisor called and sent emails and finally settled on a bit over $900 and $400 in airline credit. They apologized for the way we were treated. Unfortunately they ruined my trip and the money only pays us back for purchases.
I am confident that we would still be waiting for an answer from JetBlue without Elliott Advocacy.
I can't thank them enough.