My Nonprofit Reviews

On the morning of March 23, I tried to reserve 2 rooms though Booking.com for 6 days from April 5-11 at Churchill Hotel in Washington D.C. I attempted to reserve, inputted credit card information, etc,, but was kicked off the site without explanation. I returned to the Booking site, and it indicated that the rooms I had tried to reserve were no longer available and that only more expensive rooms could be reserved. So, did not continue with Booking and went to a different site to seek another option where I found rooms at the same hotel for a price equivalent to what I had originally tried to reserve on Booking.com. I therefore booked with the other site. Shortly thereafter, I received an email from Booking.com confirming my original room choice, I immediately called Booking to cancel and was informed that Booking could not cancel the reservation, that only the hotel could do that, indicating that I should call the hotel. I immediately contacted the hotel and cancelled the Booking reservation.
I called Booking once again asked to speak with a supervisor who indicated that the reservation had been made by Booking using a third party, HONGKONG YONGZHENG TECHNOLOGY CO., LIMITED. He said he would contact the third party to cancel the reservation but stated that he had little confidence that the cancellation would happen.

At the recommendation my travel insurance agent, I contacted Elliott Advocacy and received an immediate reply plus a follow-up from Elliott that he would be contacting the parties involved. Also, examining his webpage, I was able to find the key people at Booking.com to contact regarding this problem.
I am pleased to report that thanks to Elliot Advocacy, the reservation charge was rescinded. Kudos to their effective action!