My Nonprofit Reviews

I booked a vacation on MSC Cruise lines early summer of 2021. Paid the deposit then paid the balance for the full fare at that time.
Some time later on, while browsing online realized that the price went down. I had a $445.40 overpayment.
After calling the office at Ft Lauderdale I was informed that the overpayment will be refunded to my credit card used in booking. My first call was around mid November and when I requested an e mail to this effect I received one on 11/19/2021 showing a balance of - $ 445.40.
No refund was issued. Called again in December buy too avail. On rhe ship of Meraviglia I went on January 21, 2022 to Guest Services (Reception according to MSC). The gentleman found no record on his screen about the overpayment. He faxed the document I have to accounting who, hours later, promised him that the overpayment will be refunded to my credit card.
But still, nothing happened.
In early February I called again and got same answer with no action.
On February 7 I wrote a certified letter, with return receipt, to management at Ft Lauderdale office. The was received there on February 10.
Later in February I contacted the ELLIOTT ADVOCACY Organization who graciously and patiently got all the details.
They advised writing to the company headquarters in Europe. I sent the email on February 25. On the 27th the bank informed me about a credit of $445.40 being accredited to my credit card.
Thanks to the guidance of ELLIOTT ADVOCACY the overpayment has been refunded after more than three months from the documented date of November 19, 2021.