My Nonprofit Reviews

I don't know what Elliott Advocacy said to United to get them to see sense, but I'm amazed.

To make a long story short: United canceled part of an international itinerary without notice or notification after travel had already begun, then gave me the runaround when I tried to get them to refund the replacement tickets or at least the ones that they had canceled. The final indignity was when they said they'd refund it, then decided that since I hadn't flown the entire itinerary as ticketed, they didn't owe me anything. (Spoiler alert: it's hard to fly as ticketed when they cancel one of the flights without rebooking!)

I went six weeks and twelve rounds of email with them with no result. Elliott wrote to them once and suddenly they agreed to process the refund.

I wish there were more people out there like this to help travelers who get the short end of the stick.