My Nonprofit Reviews

I booked a flight through American Airlines in January 2019 with 2-$100 giftcards. An hour or so later, I realized I needed a different flight and quickly canceled, confident I would receive the full refund since I canceled within 24 hours. Months passed and I still had not received the giftcard refund. I emailed and called many times, just to be given the run-around.

I was finally contacted in early August with an email stating that the airline had no record of my cancellation and that I was listed as a no-show for that flight. I quickly responded with screenshots of my cancellation confirmation and all booking-related emails showing that I purchased and canceled within 2 hours, and that was well within the 24-hr time period for a full refund regardless of whether or not the tickets are Basic Economy. I then was told that I was not eligible for the refund since I booked Basic Economy and that those are nonrefundable.

I was truly outraged at the moral injustice of the situation. Not to mention, I am a loyal AA member and AA credit card holder. I was so displeased with the way the company handled this. I googled to see if others had similar stories and came across Elliott Advocacy and a story like mine. I reached out and was contacted within a day. I sent my email correspondence with AA to Elliott, and not even 48 hours later I received 2-$100 vouchers from AA for my refunded ticket.

Although my situation is resolved, I doubt I will be electing to fly American again in the future. Thank you so much to the Elliott crew for their hard work. I am so glad I found them!