My Nonprofit Reviews

Booked a flight with Booking.com for travel with Icelandair. Due to Covid had to cancel and both companies keep telling me to contact the other company for credit, voucher or refund. None will address the issue, just keep telling me to contact the other company.

On December 21, 2021, I was scheduled to fly from Seattle Washington to London, England, via Iceland with Icelandair. I made the reservation through Booking.com.

The new Covid comitron virus created a lot of new requirements right at that time for going into and out of England and back to the USA (negative Covid tests within 24 hours of traveling). No testing company could guarantee me that I would have the results on time. I had already bought tickets for my return with other airlines. Uncertain to comply with those requirements and hearing stories of people stranded in cities and airports, I was forced to cancel my trip. I called Booking.com about four days before my departure date, they canceled my trip while I was on the phone, and they said that I would get a voucher for the canceled trip from the airline.

I have written, called and “chatted” with the airline and with Booking.com several times. So far I have not received any confirmation of the canceled trip, nor confirmation of a voucher from either company. I called Icelandair and they said to call Booking.com. I called Booking.com and they said to call Icelandair. I’m tired of doing it over and over again and not getting this resolved.
I have asked Booking.com to please send me whatever is needed to confirm Icelandair that the cancellation was made before departure; written confirmation of the cancellation or anything that I can send to Icelandair as proof of the timely cancellation. They just tell me to get in touch with the airline and won’t do it.

I emailed Elliott Advocacy and enclosed the emails that transpired between the two companies and me and through their associate Dwayne, in two days I got an email from Icelandair with the voucher.

Without Elliott Advocacy I’m sure I would have not gotten anywhere. They are the BEST!! THANK YOU DWAYNE.