My Nonprofit Reviews

Huge thanks and appreciation go to Elliott Advocacy who helped us get our money back. In November 2019 we paid several thousand dollars to Norwegian Cruise Lines (NCL) for a cruise that would take us on the Pride of America around the Hawaiian Islands at the end of March 2020. About 2 weeks before our cruise, NCL sent a Peace of Mind notification that we could cancel our cruise without penalty. We did this. The day after we did this they allowed people to get a full refund. However, because we had taken advantage of the Peace of Mind the day before, our money ended up in “Future Cruise Credits” (FCC)”. In September 2020, we booked another cruise using our FCC for May 2021. In February 2021 NCL canceled this cruise. We still couldn’t get a refund – our money was stuck in the eternal “future cruise credit” arena. In April 2021, NCL issued a letter that those who had two cruises canceled (as well as other criteria), that we could now get a money refund. We submitted the form, received confirmation and were told we would have to wait 90 days. 90 days came and went (that was the middle of July). Then, upon contacting them we were told we would have to wait another 90 days! So, we contacted Elliott Advocacy as it almost seemed impossible to get our money back. Working with Michelle Couch-Friedman, who worked with the Elliott team, we are relieved and very thankful to report that the money has now been put back on our credit card. We know if it wasn’t for Michelle and the Elliott team we still would not have our money back. We highly recommend Elliott Advocacy and will be forever grateful for their help.