My Nonprofit Reviews

My husband and I purchased tickets in May to fly on Sun Country Airlines from Minneapolis to Newark on July 30th attend our grandson's 4th birthday party. We bought the tickets online from MyFlightSearch.com. We received e-tickets, and the night before our flight we tried to check in online on the Sun Country website but got the response that we had to check in at the airport. When we got to the airport, the Sun Country staff said that our tickets had been cancelled by MyFlightSearch several days after we had purchased them, and that there were no more tickets available for that flight. We had never received any notice that the tickets had been cancelled! While we were on the phone with MyFlightSearch at the airport, their agent admitted that we had not been notified of the cancellation. We ended up having to pay Sun Country almost $900 more than the price we had originally paid to get tickets to an airport in Hartford, Connecticut, and then get return tickets from Newark back to Minneapolis.
When we got home and checked my credit card statement, we saw that Sun Country had received our original payment and that only part of it had been refunded. I called Sun Country and they said that they had refunded our payment to MyFlightSearch and that Sun Country was not responsible for getting any of the money back to us.
I called MyFlightSearch and asked them to refund the rest of my payment, which they said would take 7 to 10 business days to post to my account. i also said that they should be responsible for the additional cost that we had to pay for last-minute tickets because of their failure to notify us of the cancellation. When we didn't get the refund or any other compensation from MyFlightSearch, I contacted Elliott Advocacy and learned that legally Sun Country was not responsible for getting our money back to us or notifying us that our tickets had been cancelled, but MyFlightSearch should have given all of the money back that we had paid for the cancelled tickets.
We were shocked to learn that when you buy airline tickets from online travel agencies like this, they can cancel your tickets without notice and leave you stranded at the airport with no choice but to find alternate transportation on your own that can cost you much more than the price of the original tickets.
Elliott Advocacy contacted MyFlightSearch immediately upon getting my request for assistance, and amazingly got the remaining $40 of the original purchase price refunded to me within 2 days.
I appreciated Elliot Advocacy's explanation of how the relationship between the airlines and the ticket brokers works, which has motivated me to try to get the word out to warn other travelers and to advocate for changes in the law to protect travelers from this type of price gouging and the other harm that being stuck at the airport with an invalidated ticket can cause. I am hoping to get a regulation or statute passed that would require immediate notice to passengers if their tickets are cancelled by a travel agency.