My Nonprofit Reviews

First off I would like to thank the Elliot Group and especially Michelle for all the advocacy they did on behalf of me and my family. Our story started last year when we booked a trip to Virginia right before Hurricane Florence hit. The storm made landfall the exact week of our travel. We did not have travel insurance (big mistake that will never happen again) but United Airlines was kind enough to issue us a travel waiver and refund. The only thing was that we had our tripped book through a travel agent who used Funjet. Funjet which has merged with Mark Travel which has merged with Apple Leisure is a confusing rabbit hole filled corporate conglomerate. I sat for hours only to get engaged in a circular conversation with customer service with no results. The money was there, refunded to them and they acknowledged that fact but no one could see a clear path to "transferring" (their word) the credit. We weren't worried about a cash refund. We needed to rebook the trip because of a family reunion we needed to attend in honor of our recently passed Grandmother. This had to get done. Enter Michelle at Elliot Group. She took on our case, made some phone calls and in just a few days Funjet called me. I got a number that was only a 8 minute hold instead of the usual 2 to 3 hour 1-800 number. I spoke with Sue in Revenue Accounting and she got her magic wand out and saw through all the addendums to my account and made sense of it all. Bottom line we got the credit. We got with a nice lady named Crystal who did the rebook applied the credit and our trip is set. Thanks so much again Michelle and thanks Elliot Group. You guys rock! We so appreciative.