My Nonprofit Reviews

I am so grateful to Michelle and everyone at Elliot Advocacy!! They made my day recently!

I booked 2 hotel rooms through Hotwire for International Barclay in NYC for the weekend. I paid Hotwire $727.84. I understood when I got to the hotel I would have to pay $136 in resort fees, which I did. However, I also noticed the hotel charged me $307.66 in addition to the resort fees. When I contacted them after I returned home, they told me that when Hotwire went to book the room, Hotwire's card was declined. They said I needed to take it up with Hotwire. I called customer support for Hotwire and was told to submit the hotel receipt showing the extra charge along with my bank statement. I submitted both on 8/5 via email and was told 5 business days it would be resolved. 5 days became 15 days and nothing. I called Hotwire in regards to my claim and they said I am not able to speak to anyone in that department (the offline team is what they called the people investigating my case.) and that someone will be in touch. I felt like nobody wanted to help me. I had gone back and forth between the hotel and Hotwire and every time one would blame the other and tell me I would have to take it up with the other one.

Just when I was at my wits end, I contact Elliot Advocacy. After giving them all the information and documents from my issue, Michelle told me that this was an error by the hotel and she was going to find out who to contact at the hotel. Well, two days later, I see the refund on my card and an e-mail from Michelle that the hotel admitted the error.

I spent three weeks trying to get this resolved between the hotel and Hotwire. Michelle and Elliott Advocacy had it resolved in 3 days!! I am so glad I found this organization. They are the real deal and will help people who truly need it!!!! Thank you Michelle and thank you Elliot Advocacy!!