My Nonprofit Reviews

I can’t sing Elliott Advocacy's praises enough. I am so grateful that a group likes this exists. Their insiders knowledge of the travel industry was invaluable when I was trying to get a refund on plane tickets I purchased.

I planned a trip to Italy for my family for close to a year. I checked our passports to make sure none of them had expired. We were so excited! It was to be my kids first trip out of the country over Thanksgiving break. We got to the airport to check in with Air France for our flights only to find out that my kids’ passports expired too soon to go. I had never heard of the rule that you need to have passports that expire six months after your trip dates. I was devastated to say the least. We rushed to passport offices to get this resolved with renewed passports for the kids. We called Air France immediately after leaving the passport offices to reschedule our flights. Air France said since we bought through Expedia, we would need to go through them. We called Expedia. Expedia originally said they would change for a fee and price difference of the new ticket vs. old ticket but after hours on hold they say they can no longer access our reservation since the first leg of the flight has flown at that point. Air France refused to do anything on their end. In the end, we had forfeit all four tickets. A huge financial loss. We requested either a refund or credit but never got a response despite calling weekly for close to a month.

Michelle from Elliott Advocacy helped us get a response but was also very realistic about what our chances for success were. Thankfully Expedia granted a refund in the end and we are able to reschedule our trip for a future date instead of taking a huge financial loss. My family is eternally grateful to Elliott Advocacy.