My Nonprofit Reviews

My husband and I were on a Royal Caribbean cruise in May, 2022 along with my husband's brother and his wife. My brother-in-law suffered a stroke on the ship and was transported to the hospital in Port Canaveral, Florida. The ship was to continue on to the Bahamas that evening, and we did not know my brother-in-law's condition or prognosis. We made the decision to leave the cruise so we could be there for my brother-in-law and sister-in-law. Royal Caribbean would not allow us to leave the ship until we paid $756 each as a fine which they said was imposed by the government because of the Jones Act. Of course, we paid the $1,556 because we could not continue on the cruise not knowing my brother-in-law's condition. When we got home, I attempted to contact RC. Getting thru to someone in authority by phone was impossible. I sent an email, as instructed, but never got a reply. This despite following up several times. I contacted the Federal Maritime Commission and they opened a case. They tried several times to get a response from RC, but had no luck. They eventually closed the case because they could not get a response. In February, 2023, I contacted Elliott Advocacy. They contacted Royal Caribbean on my behalf, and on March 7, 2023, I received a call from RC Corporate offices. They said that I should never have been charged the $1,556 and that they would issue a credit to my credit card. On March 13, 2023, the credit was posted to my account. I'm beyond grateful to Elliott Advocacy for accomplishing in a few weeks what I had been trying to accomplish for 10 months.