My Nonprofit Reviews

December 2019, booked a trip with Overseas Adventure Travel to take place in April 2020. In March 2020, all travel was cancelled due to COVID-19. OAT had told me that I cancelled and because I had bought insurance for the trip I would get a voucher that would be applied to a future trip. The voucher was for only a portion of the cost, less of course the insurance premium. It was also non- transferable and had a 12 month expiration date. If it hadn't been for the Elliott Advocacy, specifically Michelle, I would not have know the executive to contact at Grand Circle, the parent company for OAT, and with Michelle's knowledgable help, write the last letter. Michelle also directed me to the Attorney General for the state of MA. and I filed a complaint. Elliott Advocacy is the greatest help for people that find themselves the victim of companies that take advantage of good customers. I have been promised a full refund. This trip in April 2020 would have been our 7th. trip. OAT should not put good customers through the stress of fighting for what is right. Prior to this pandemic, the trips we took with Grand Circle and OAT had been very enjoyable, and we recommended this company to our friends who also traveled with G.C. and OAT. Let’s hope that now that this company recognized their mistake and is doing the right thing, that when it is safe to travel, they will again provide a rewarding experience. We will not be traveling with them again, they have lost our trust.