My Nonprofit Reviews

This agency is beyond spectacular! We worked with Michelle Couch-Friedman and there are not enough stars here to 'click on' for this fantastic human being. She was absolutely terrific, quick, professional, persistent and steadfast in pursuing our claim. She was incredibly unwavering. Without her, we would have lost all of our hard-earned money for an all-inclusive vacation to Cabo San Lucas. This trip was in observation of our second wedding anniversary. My wife and I had a horrific experience with a travel agent, almost lost over $5K because of her grave mistakes. The agent also tried to make us pay an additional $900+ in penalties and re-booking fees. Michelle was meticulous with her investigation and showed total follow through until justice was served. We were 100% refunded and even received a flight credit in the end! Thank you again Michelle!