My Nonprofit Reviews

I'm glad I found this group to assist me in obtaining a refund from Cathay Pacific Airlines. I had paid for a seat upgrade for Premium Economy on one of their flights and due to an aircraft change, my selected seat was no longer available so I was put in Economy. When I returned home, I notified my travel agency and they said it would take 6 months or longer to get a refund. I was stressed because I needed the money for another trip. After four months of numerous contacts with my travel agency and repeated responses of "we are waiting for the airlines", I contacted Elliott. I could not directly contact the airlines because I paid through the travel agency. Through the efforts of Elliott staff, I was able to get this refund within a short period of time. At no time did I feel they were not interested in assisting me so I don't know why there are negative reviews.