My Nonprofit Reviews

Our river cruise for Sept. 2020 was cancelled by Grand Circle Travel due to the China virus. We were told we had the option of a full refund or reschedule with a discount. We wanted the full refund and was told on 7-17-2020 that it could take 30 days. Called again on 8-17-2020 then was told 45-60 days from the date of refund approval by the finance office for Grand Circle. Well long story short when we did not get the refund on 10-8-2020 when it was promised by a customer service supervisor, an email was sent to Harriett Lewis with no response. I contacted Elliott Advocacy, Michelle emailed me within 24 hours and handled the problem immediately. We got a refund within a few days. It did take longer to get the deposit refunded back to the credit card after receiving the bulk of the money to our checking account. Thank You Micelle and Elliott Advocacy Group for your help.