My Nonprofit Reviews

I want to express my sincere gratitude to Elliott Advocacy for helping resolve a frustrating and drawn-out issue I experienced with StubHub. I had purchased two sets of tickets for an event in March, totaling over $5,000. Due to an unexpected family emergency, I was unable to attend the event. I contacted StubHub immediately and explained the situation. A representative assured me that a refund would be issued, and I was told that all relevant notes were documented on my account.

Despite that assurance, things quickly became confusing and inconsistent. I had initially filed disputes with my bank, expecting StubHub to work with them to process the refund. Instead, I was advised to initiate chargebacks—something I had already done. Both disputes were eventually canceled without resolution, and every time I contacted StubHub, I was told something different. To make matters worse, I was informed that the team handling my case could not be contacted directly—even by other StubHub representatives. That lack of transparency was deeply concerning. Even filing with the BBB was a broken promise.

After over a month of going in circles and getting nowhere, I reached out to Elliott Advocacy for assistance. They took my case seriously, communicated clearly and professionally, and most importantly, got results. Thanks to their intervention, the refund I had been promised was finally honored within the same week I contacted them! Their support gave me peace of mind and brought a sense of resolution after weeks of stress and confusion.

I can’t thank the Elliott Advocacy team enough for their help. If you're dealing with a difficult or unresolved issue with a company and feel like you've exhausted all other options, I highly recommend reaching out to them. Their advocacy made all the difference.

Thank you all so so much.