My Nonprofit Reviews

Elliot Advocacy was amazing when I contacted them about Swiss Air refusing to reimburse me for late luggage expenses on a recent trip to Italy. We flew business class and even then they managed to lose my fiance's bag. Long story short, we had to purchase clothing for the event that we traveled for, keeping it reasonable and within the limits as defined by law. When I went to claim reimbursement, Swiss claimed it was their policy to only offer to reimburse me for 50% of what we had to pay for replacement items. The problem is...that's illegal under both US and international law! When I pointed this out to them they stopped responding and closed the case without my consent. I then reached out to Elliott and within 72 hours I got an email (as Swiss has no telephone customer service!) that I would be reimbursed in full (and Elliott did this for free!). Thank you to Elliott for all you do for consumers!