My Nonprofit Reviews

I had bid on a seat upgrade on ITA Airways and my bid was accepted and I paid $594.10. It was for a flight on AZ 611 on May 21, 2024 from JFK to Rome (FCO). When I went to check in for the flight I was told the seats were broken so they could not honor my upgrade. I was also told I should receive a reimbursement within a few days. I filed a complaint with ITA, called numerous times and still no reimbursement. I even wrote a letter to the President of ITA. No response. One Sunday morning I was reading the newspaper and saw an article in Travel Troubleshooter by Christopher Elliott about the very same thing (paid for upgrade but denied) that happened to another ITA passenger, I contacted Elliott Advocacy, provided them with the requested information and they contacted ITA Airways on my behalf. In a few days (Sept. 5) I got an email from ITA apologizing and saying my refund would be made within 20 days. SUCCESS!!!