My Nonprofit Reviews

Long story short I was told I could cancel a Norwegian Cruise for a future credit of the full amount I paid. Luckily, I like to talk with customer service over chat so I have proof of what was said. Instead of giving me a cruise credit they canceled my cruise with a cancelation penalty that was over half of what I paid. I went back and for with Norwegian for months. They did not seem to care that I had proof of the cruise credit I was promised. I finally found Elliott advocacy and reached out for help. I don't know what magic they did but a few weeks later I got a call from the cruise line saying they would update my account with the cruise credit. I check my account to be sure and sure enough there's the cruise credit. Thank you so much to this advocacy group for helping consumers who have been shorted by the travel industry!