My Nonprofit Reviews

2020 was a horrible year all around for just about everyone. I purchased concert tickets for August 2020 in New Jersey because a trip for Las Vegas with my daughter was cancelled as well as many other events for last year. My daughter was getting more and more depressed so I just knew all the shut downs would be over by August, RIGHT?? WRONG!! Of course the concert in August was postponed until 2021. Unfortunately that concert was also postponed. At this point I have had Covid and have been sick enough times that my doctor has diagnosed me with Long Haul Covid. I am also now 68 years old and live in Florida.
I received an email from Ticketmaster stating I could hold the tickets or request a refund until either the event was rescheduled or cancelled. I did wait a little while but then got very sick again and received the diagnosis.
Ticketmaster was refusing a refund even though the event had not been rescheduled nor cancelled.
I found Chris Elliott on social media and contacted the Help Desk. Michelle responded immediately and informed me of the easy process to request assistance. One week later I have my full refund from Ticketmaster!!!
Please if you have a customer service issue let them know as I was in a panic and Michelle was absolutely amazing!!