My Nonprofit Reviews

My wife and I have been long time clients of AT&T and use its email service: SBCGLOBAL. We have been required to reset our passwords repeatedly, and the last time, she was locked out and no one at AT&T online or in-store could give her a temporary password. Recently, that password reset authority has been removed from AT&T technicians. Elliott Advocacy provided email addresses of 3 key executives at AT&T headquarters with advice to send a polite, and concise request for assistance. I did, and advised AT&T executives that I had filed a complaint with the California Public Utility Commission. In less than a day, I received a call from a member of the AT&T executive staff who resolved the issue via telephone. Without Elliott Advocacy, I would still be spinning my wheels.