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brichter

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1 reviews

Review for Elliott Advocacy, Spokane, WA, USA

Rating: 5 stars  

Booked a Viking cruise from Spain to the US. Paid for AirPlus and Travel Insurance. Three days Later Viking wasn’t able to book Delta for us as the Air Plus wasn’t really a guarantee that we could choose our airline. We dealt with Viking Cruises two days and canceled when they wanted another $325 each for a delta flight. They had booked us United BCN-FLL-DCA and back to Florida.

Viking refunded $4,750 in June but held $998 which by my calculations was insurance and AirPlus.

We had Disputed through Goldman Sachs our credit card company and after almost 3 months they upheld Viking. I don’t think much of them!

The next day I contacted Elliott and one day after they opened an inquiry Viking contacted us and have did they will refund the remaining amount and they were gracious enough to give us va $500 future cruise credit!

I never expected such a fast response from Elliott let alone Viking. Thank you DeWayne at Elliott for advocating on our Behalf.

Role:  Client Served