My Nonprofit Reviews

When my trip to the Dominican Republic for a destination wedding was cancelled due to a recent hurricane which caused extensive damage at the hotel where we were staying, I had exhausted all my resources to try to get a refund or travel credit for our three round trip flights on American Airlines. After telling a friend about my situation and conceding that I reached a dead end with recovering compensation for my flights, he suggested that I reach out to Elliott Advocacy. That evening, I researched the group and sent an email with a brief description of the situation. I was then asked to provide more details and communication in writing to the airlines, which I did. They reached out on my behalf to the airlines and when I didn't hear back after 2 weeks, I notified Elliott Advocacy again and they reached out a second time. The very next day I had a phone call from a customer service agent at American Airlines followed up by an email letting me know they were providing me with three travel vouchers to be used in the next year and the airlines reimbursed me for the seats that I had already paid for. This would not have happened had I not reached out to Elliott Advocacy. I am grateful for their work to help others and be a strong voice for the consumer.