My Nonprofit Reviews

Elliott Advocacy responds very quickly. I reached out to them on a Saturday afternoon, and by that evening they responded, and not just an auto-reply, an actual human with a name. The rep asked for my paperwork concerning the issue. By Monday, Elliott had reached out to American Airlines. The problem I was having with AA was that my business class seat was downgraded to main cabin shortly before boarding. The gate agent said my BC seat was broken. Long story short, I was promised a refund of the difference of the cost of the seat, plus an inconvenience fee. Once home, I got the run around by AA, denying my refund & such even though I provided proof with my new boarding pass. I tried a few times. Even after Elliott got involved I was still denied. At least now, though, I was able to talk with a human at AA. I had to resend a copy of my boarding pass, AGAIN. Turns out AA had in their system that my new seat was still in business. Nope. I don’t think a human at AA ever looked at my actual boarding pass, previously. Anyways, I received my refund & inconvenience monies, but only because Elliott got involved. FYI: I knew about Elliott Advocacy, because I read their syndicated article in the Sunday Tribune. Also, I have given out Elliott’s web site info on Reddit to others who have been dealing with frustrating travel reimbursements.