My Nonprofit Reviews

I have bought a ticket from Alitalia on Sep. 2nd 2020 from Cairo to New York transit in Rome, and due to my visa status I couldn’t board the flight in Sep. 18th and was rejected, my ticket receipt from Alitalia showing that refund is permitted before departure, so I’ve sent an email to customer.relationsEG@alitalia.it for refund before the departure of the flight to Rome, they answered that the case will be investigated within 30 day and they will reply within the same time, unfortunately they replied that my ticket have no refund.
After that no email was replied from their side.
I have contacted Elliott Advocacy on their website then I received a reply from their Executive Director (Michelle Couch-Friedman) a very helpful person, I explained the situation to her and sent her all the correspondence between me and Alitalia
And she managed to contact Alitalia through one of their representatives
After that and posting on Alitalia’s page on Facebook I started to receive phone calls from their customers relation to make a deal for a refund and we have agreed to reimburse me with full refund of my ticket value