My Nonprofit Reviews

We had to cancel a trip with Overseas Adventure Travel (OAT) in October 2023 due to my wife's being diagnosed with pancreatic cancer. The trip was insured by Allianz Global Assistance. We followed OAT's process for claiming a refund of more than $18,000 and our Allianz claims were both confirmed in October. We made repeated calls and had repeated conversations with OAT to try to get our refund. They always said they’d help but would never get back to us.

In searching the Web for ideas for how to further pursue this, we learned that many people had had similar experiences with OAT. We filed complaints with the Better Business Bureau, the Massachusetts Attorney General and the Federal Trade Commission, and at about the same time learned about Elliott Advocates. As they promoted their services at no cost, we decided to give them a try as well.

On June 9, a Sunday, we first contacted Elliott Advocates and provided them with the background information they requested. The same day, we received a response from Dwayne Coward indicating they had contacted OAT on our behalf. Following a couple of weeks of back-and-forth with OAT, during which they blamed the insurance company (Allianz) for not having submitted proper paperwork to them, they began steps to process the refund. On July 1, we received the full amount of the refund in the mail, along with a separate check for $354, which we can only assume was to cover interest for the period of the delay.

We don’t know what magic Elliott Advocates employed to shake things loose from OAT, but we will be forever indebted to them for doing so

Bob & Beverly Isman