My Nonprofit Reviews

Kind Words for Great Nonprofits.
We sought assistance for our refund of a canceled Sears Master Service Agreement. We had previously spent hours on the phone speaking with various clerks to cancel our agreement and with no avail we contacted the Elliott Group for help. The Elliott Group requested contact information in order to assist our situation. They wanted to know how they could help, our desired resolution, the claim value and case number if any, and finally the date of the transaction. We found and heard about the group while surfing the internet.  First they coached the need to be disciplined and wanted to document all written correspondence between us and the company. Meanwhile, I signed up for Elliott Advocacy Today and follow the group on Facebook and Twitter. The newsletter stories remind us of the hardships consumers experience; we laugh with (not at) the situations. The Elliott Group contacted a very nice executive who majestically trouble-shot the refund process and discovered that the internal pre-authorization process had failed. She offered to have a check sent and we receved our refund after weeks of back-and-forth between customer service. Thank you Elliott Group.