My Nonprofit Reviews

Michelle is excellent, she was consistent in keeping in touch with me about my credit refund from Sam's club. I believe if she did not get involved I would still be trying to get my credit refund. I cannot give Michelle enough praise for the work she put in.
The COVID-19 process put in place thru Sam's club did not help me much.
Steps I followed that took 2 months to clear up.
1. Went to Sam's club to buy an technological device that they did not have in the store
2. Had to come home and order it online
3. Order did not come when they said it would - Contacted online chat and was told to wait a week
4. Contacted online chat again because the device never came and they had help me place an order for another device and was offered 5% credit for the device being so late. I needed the device before leaving town and so it did not happen. I was told to contact them when I received the device.
5. Device came in 3 days later.
6. I waited 5 days before contacting them and asked for my 5% credit during that time, I noticed the device I ordered was $200 dollars cheaper, so I ask if I could get a credit for the cheaper device because it has not been 30 days. They told me they could not do it because of the computer system would not let them. I was told to return the device and purchase a new one for the cheaper price. So, they sent me a label and I packaged the device I had and return it fedex. I also received my 5% refund credit.
7. I went to Sam's club and purchase the new device and I never heard back from Sam's club about my credit refund on the returned device.
8. I contacted them on the phone and they said that the devices was not delivered and this was a week later, the tracking on the device stated it was delivered. The gave me an escalation number and told me the issue was escalated to the refund department.
9. I call the next day and they hung up on me.
10. I got in touch with someone on the chat who told me it would take 3-5 business days for my credit refund.
11. I call a week later to find out my case has been closed and they lied and said someone contacted me and since I did not reply they closed the case. I requested another case number from the online chat and they said someone with reach out to me in 5-7 business days.
12. No one contacted me by email or phone.
13. I went online and entered a request for help with the escalation number given to me. And got a response saying they are sorry for my issue and they are looking into now.
14. I contacted the online Advocacy group and Michelle contacted me right away and told me that she would contact Sam's Club.
15. I got an email from Sam's club stating they are working on my credit refund
16. Several days later I get an email from Sam's club saying my refund is being processed in 3-5 days
17. Finally, I check my bank account and the refund credit has been sent.
18. I want to thank Michelle for helping with my issue with Sam's Club during this time of COVID-19. She help me to relieve all of my stress from not receiving my refund credit.
*** Kudos to Michelle