My Nonprofit Reviews

I contacted Elliot Advocacy to get help with an issue that I had Avis about one of my rentals. I met with accident and the vehicle was towed by a local towing company, upon being asked to do so by Park Law Enforcement. I reported this to Avis and I gave the towing company's contact number and address. Avis said, over the phone, that they will work with the towing company to recover the vehicle from them and I don't need to do anything. I still followed up with them, almost every single day for the last two weeks about the recovery of the vehicle. It didn't seem like they were making any efforts to recover the vehicle. I was just getting told that it's under processing and will be recovered soon. I felt helpless as it was not at all in my control to do anything. My rental contract was still open and Avis sent me a certified mail asking me to return the vehicle or face prosecution, when they already told me over phone that they will work to recover the vehicle ! I searched internet for help, came across Elliot Advocacy and they, indeed helped. After reporting this case here, I got a call from Avis that they had recovered the vehicle. The rental was also closed within next few days after a couple of follow-ups. Michelle and Christopher responded to my questions promptly and I got the feeling that someone has got my back and is there to help me out. I will definitely return to this org if I need any help settling my insurance claims regarding this case.