My Nonprofit Reviews

My wife and I used Airbnb to book (6 months in advance) a seemingly beautiful ranch home with mountain views near Yellowstone for a 13-night stay beginning Memorial Day weekend 2023. We looked forward to and planned our visit for over six months. This trip was meant for peace, relaxation, and healing. It was none of the above. The place was infested with mice. Airbnb refunded 12 of our 13 nights, but refused to refund us for the night we spent trapping mice (see photo). No comparable alternative accommodations were available on Memorial Day weekend (Teepees don't count as "excellent" alternative accommodations, Airbnb!). From 4:00 am and throughout the 1,400 mile drive back home to Illinois, we spent hours on the phone, hours texting in the Airbnb app, and sent and received many emails. No full refund was granted, but a coupon for future reservations was issued.

We had the coupon and time off from work, so we decided to book something closer to home for just two nights. I couldn't find the coupon code buried in the avalanche of text messages and emails, but booked the property and figured I would apply the coupon when I found the code. Nope! Not possible. Against Airbnb policy, apparently. Many more hours on the phone and texting and emailing. Same policy-driven runaround getting nowhere.

I reached out to Elliott Advocacy and in one day got the coupon amount credited to our credit card account. Was that really that hard, Airbnb? We still haven't been reimbursed for our night spent with the mice, but at this point, what do we expect from Airbnb?

I do know this -- Elliott Advocacy helped when we were at our wit's end. Thanks Elliott!!!!