My Nonprofit Reviews

My dispute with American Airlines was going nowhere after a change that the airport initiated in my schedule and the issuance of new tickets also resulted in a downgrade in the class of service that I had confirmed in my original reservation. Even though I had million-miler status with the airline, my outreach efforts, both through email and phone to attempt to restore the original status was going nowhere, until I contacted Michelle Couch-Friedman for assistance. When I reached out to her and shared the information about my situation, she immediately stepped in and used her connections and savvy to communicate directly with senior officials in the AA customer relations office. As a result, she was able to accomplish in a matter of days what I had been attempting to do for weeks -- to restore the class of service on the flight that the airline had confirmed months before, and she was thoughtful enough during the process to keep me updated on a daily basis.
My wife and I head to London next month and the trip will be much more pleasant because I will have the necessary legroom to actually enjoy the flight. I could not be more thankful to Michelle for her advocacy and her professionalism.
William B. Harvey