My Nonprofit Reviews

Our Airbnb host in France canceled us with about two hours notice before our arrival. Comparable bookings then were 3 and 4 times what we agreed to pay and were in very limited supply. Airbnb provided virtually zero support or help to find another place. We managed to find a place in town, without traveling 12-15 miles away as Airbnb had suggested, but it cost double. One Airbnb support person promised to pay the difference but someone else reneged on that, claiming she was only a trainee who didn't know what she was doing. We complained to the Better Business Bureau, and Airbnb simply doubled down. One day after Christopher Elliott contacted Airbnb, we were pid the difference.