My Nonprofit Reviews

I'd like to share the wonderful experience that I had with the Elliott Advocacy. I would like to give very special thanks to Michelle Couch-Friedman. She's the Executive Director.

On January  23 of this year, I was notified by PayPal that I donated $100.00 USD to KAJPOLAK. Since I did not make the donation, I immediately notified PayPal on their site that it was an unauthorized donation. A few hours passed and I received an email from PayPal. At first I thought they were notifying me that I was to receive a refund but to my surprise, they said, "We've completed our review of your unauthorized activity case, and we’ve determined there was no unauthorized use."

Of course I protested this decision. On January 26, PayPal responded with, "We have reviewed this transaction(s) and are denying your case(s). This decision was made because this transaction was not unauthorized."

Once again I sent a message to PayPal hoping to resolve this issue. After a long while, March 20, they responded with, "Thank you for contacting PayPal with your concern.
Generally, the decision made at the conclusion of a buyer claim is final and can only be appealed if new information is presented which was not considered during the original investigation."

Frustrated, I contacted the Elliott Advocacy on March 21, a Sunday. And to my pleasant surprise, Michelle responded the same day asking that I send the emails and communications with PayPal to her so she could look into my case.

Just a few days later, on March 24, I got an email from PayPal saying that the $100 has been refunded to me. It was a terrific feeling to be vindicated. Michelle and Elliott Advocacy were able to accomplish things that I know I wouldn't be able to on my own. Very grateful for all that you do, Michelle!!!