My Nonprofit Reviews

Dwayne from Elliott Advocacy helped our family receive a refund from Lufthansa.
Last summer, we travelled from Toronto to Varna, Bulgaria. We arrived at the final destination 23 hours after the scheduled time. As per the European regulations, we were entitled to a compensation for inconvenience. In October 2022, Lufthansa promised to send us a wire transfer of 2400 Euros. From October 2022 to February 2023, we exchanged almost 100 emails with Lufthansa and communicated with 6 customer service representatives.
Luckily, Dwayne intervened and approached Lufthansa on our behalf. As a result, two weeks later, in March 2023, we received the compensation we were entitled to. Without his help, we would have probably never received our compensation.
Moreover, we are happy that through reading the Elliott Report newsletter, we are learning how to be better consumers, who know their rights.
Thank you, Elliott Advocacy Team for what you are doing!

Bilyana and Family
Toronto