My Nonprofit Reviews

I made a large purchase from Yankee Candle under a promotion they were running during the Christmas season (5 large jar candles for $55). When the order was confirmed, I discovered that I was charged full price ($29.50 each) for the products. I tried calling their customer service department on three separate occasions over the course of the next ten days, and after waiting on hold for more than an hour each time, I was told that they would issue me a refund for the overcharge. On both occasions, a credit was never posted to my credit card. After several years of reading about Elliott Advocacy via the Boston Globe, I decided it was time to ask for their assistance. Michelle responded quickly to my email, kept me updated every day or so, and within a week's time I received not only my refund but an apology from Yankee Candle. I can't sing Michelle and Elliott Advocacy's praises enough. Thank you! :)