My Nonprofit Reviews

Recently, I had an issue with Booking.com's lack of customer service regarding a stay that didn't happen due to a possible fraudulent listing on their site. Despite several calls and messages to Booking.com's customer service, before, during, and after my scheduled stay, my complaint was not resolved until Christopher got involved. Finally, Booking.com stood behind their guarantee and refunded my money including covering the additional out of pocket expense for the replacement stay. I believe that had I landed with the proper people at Booking.com to begin with, this could have been avoided, but appreciate Christopher's help in helping to expedite a response.