My Nonprofit Reviews

There really aren't words that truly describe my interaction with Elliott Advocacy. I had followed their site for years - especially since I am a pretty avid traveler and they are always helping someone with a travel issue.

I never thought that I would need them until I had American Airlines cancel a flight on me at the last minute (for a return flight), rebook us on a flight in a lower cabin class, and then not respond to my request to be compensated for the difference in the fares for the cabin downgrade.

I had waited weeks with no response from the airline. After several follow up messages and still crickets, I decided that it might be worth sending a request to Elliott. Within an hour (yes, an hour!!!!) I had a response from Michelle at Elliott Advocacy. After providing documentation on my issue, she sent a request to AA within a few hours of my original contact. Within one day, I had full resolution to the issue from AA.

It blew my mind - I didn't even think that I would hear back from Elliott Advocacy and figured that I would have to eat the loss with AA. It is hard to explain how happy, elated, surprised, touched, and hopeful I feel with my interaction with Michelle and Elliott Advocacy.

I highly recommend this organization for anyone who feels lost with a consumer issue. Even if you don't receive exactly what you expected, this team will help you understand your options and then fight on your behalf.