My Nonprofit Reviews

I reached out to Elliott Advocacy after I showed up to an Airbnb in Austin that was disgusting (including a roach infestation) and clearly didn’t live up to the standards of the reviews that were posted for it. When I reached out to the host, they told me that I couldn’t get a refund. I tried to leave a negative review to warn others and was shocked when Airbnb took the review down (and I noticed another negative review was missing as well), because they said it violated their terms that I couldn’t threaten to leave a negative review for a refund. When I called to demand that they reinstate my review, they sent me the “evidence” that the host provided to have it removed which was a doctored text message. When I shared my phone log and that I never even communicated with the host outside of the Airbnb app, they closed my support ticket and basically said, “too bad.” Within a few weeks of Elliott Advocacy reaching out to them, they reinstated the review, refunded my full rental amount and paid for the hotel that we ended up staying at instead, because as Airbnb said, they “became aware of new information.” What Elliott Advocacy is doing is making it harder for bad characters and careless companies to take advantage of consumers and travelers.