My Nonprofit Reviews

Our 4-year-old LG refrigerator failed due to a defective compressor that was under warranty. We made a claim to LG, who strung us along for months before determining that the receipts and other documentation we provided were somehow insufficient. (One example--they rejected a repair receipt because it didn't break down what was for parts and what was for labor, even though the entire bill was for labor). Luckily, we stumbled across a consumer advocacy column in our local newspaper written by Cristopher Elliott, and reached out to him to see if he could help us. He responded to us immediately, reviewed our documentation, and within a couple of days contacted LG. Less than 24 hours later, we got a call from LG offering to settle our claim with a cash payment. Without Cristopher and his organization, we never would have been able to get the company to honor its warranty and reimburse us. We are extremely appreciative that an organization exists that can help ensure that corporations live up to the promises they make to their customers.